Aranda CMDB Integrations

Aranda Field Service offers a cutting-edge solution for managing field personnel, enabling organizations to effectively monitor work orders, inventory, and staff through a single centralized platform, thereby reducing mobile operation costs. This system oversees the complete lifecycle of service orders, efficiently managing everything from the initial request to execution and final closure. By streamlining both time and resources, it enhances productivity by handling service requests more effectively and ensuring prompt responses from field specialists, which leads to improved customer service and notable cost reductions. The solution significantly upgrades the customer experience by automatically assigning field personnel, sending case details directly to mobile devices, confirming the availability of necessary spare parts or configurations, and adeptly managing work orders. Furthermore, the mobile application is indispensable for field specialists, equipping them with comprehensive service information and execution data that is swiftly accessible via their smartphones. This holistic approach not only boosts operational efficiency but also creates a more agile and responsive service environment. In this way, organizations can better meet their customers' needs while maximizing the potential of their field teams.

Aranda Enterprise Mobility Management (AEMM) offers a comprehensive solution for organizations to efficiently manage mobile devices, applications, content, and security from a unified platform. This system supports major operating systems and features a centralized web console to boost management effectiveness. With its Mobile Device Management (MDM) capabilities, AEMM provides a variety of enrollment options, including QR codes, email invitations, and manual entries, facilitating a smoother onboarding experience. Administrators are equipped to generate detailed hardware and software inventories, perform remote actions such as locking or wiping devices, and implement geofencing to monitor devices in real-time. In addition, the Mobile Application Management (MAM) feature aids in organizing, distributing, and updating applications, contributing to the creation of a centralized app catalog. It also enables organizations to enforce usage policies through whitelisting and blacklisting methods, thus improving application governance. This multifaceted platform not only enhances mobile device oversight but also plays a crucial role in ensuring compliance and security across the organization. Ultimately, AEMM empowers businesses to adapt to the dynamic mobile landscape with confidence and efficiency.

Aranda Service Management is an all-encompassing IT Service Management (ITSM) software designed to enhance organizational productivity through automated service solutions. It aligns with ITIL 4 best practices and includes an intuitive portal with self-service functionalities that empower clients to submit requests, monitor case statuses, and utilize a centralized knowledge base for self-help at any time. Noteworthy advanced features encompass a priority matrix, financial management, organized approval workflows, import/export functionalities, and mechanisms for capturing user satisfaction feedback. By leveraging artificial intelligence and machine learning, it delivers exceptional self-service experiences while reducing support costs. Furthermore, it supports multi-project environments, allowing organizations to manage diverse service areas beyond IT without requiring additional infrastructure, thereby fostering operational efficiency. This adaptability renders it an essential tool for enterprises aiming to optimize their IT and service management workflows, ultimately leading to improved performance and customer satisfaction. The software's robust capabilities make it suitable for a wide range of industries seeking to enhance their service delivery.

Aranda Virtual Support is an all-encompassing software solution designed to offer real-time remote control and technical assistance, allowing customers to receive support regardless of their location or the type of connection they utilize. The platform enables specialists to swiftly connect to a multitude of Windows workstations, which greatly accelerates the troubleshooting process. In addition to this, it includes integrated collaboration features such as chat and the capability to seamlessly transition sessions between specialists, ensuring that the support experience remains consistent and effective throughout. Users can also benefit from secure file transfers that facilitate sharing files of any size or format without the need for additional software. Among its significant advantages are encrypted remote connections that can navigate challenges posed by routers, firewalls, proxies, and NATs; improved performance thanks to customizable color and screen resolution settings tailored for slower connections; and a variety of flexible access methods. Furthermore, by streamlining technical support operations, Aranda Virtual Support not only boosts efficiency but also elevates customer satisfaction through reliable and secure assistance, making it an invaluable tool for any support team.

Aranda Device Management (ADM) serves as an all-encompassing solution for IT asset management, simplifying the management and configuration of computers, laptops, and servers, which ultimately reduces operational costs while improving investment returns. By allowing for thorough oversight of IT assets, it enhances resource utilization and boosts overall return on investment. ADM supports the upkeep of both hardware and software inventories, enables remote monitoring and control, manages software updates across multiple devices, lowers energy usage at workstations, and keeps track of software licensing and usage within a business. Its notable features include asset discovery and inventory, remote management, patch management, software distribution, initiatives for energy efficiency, and comprehensive reporting through visual dashboards. The system automatically inventories connected devices, providing crucial asset information through a single agent installed on each workstation, ensuring that IT resources are well-organized and easily accessible. This powerful platform not only elevates operational effectiveness but also equips organizations with the tools needed to make strategic, data-driven decisions concerning their IT assets, allowing for better alignment with business goals. Ultimately, ADM stands out by integrating multiple functionalities into one cohesive solution that fosters both efficiency and strategic planning.

Aranda Data Safe stands out as a powerful solution for managing, backing up, protecting, and seamlessly migrating data and endpoint devices from a centralized platform. It includes automated inventory features for both hardware and software, allowing users to gain thorough insights into their devices, installed applications, and storage requirements. Thanks to the Discovery Agent, deployment can occur across countless devices without restrictions, facilitating extensive data analysis and reporting on a worldwide scale. The platform guarantees secure, centralized data protection with automated backups, while offering the ability to tailor policies for individual branches, users, or departments as needed. Utilizing global source-based deduplication, it enhances storage efficiency and reduces the burden on network resources, while its zero-knowledge encryption key management significantly bolsters security measures. Moreover, users benefit from quick and reliable data recovery options provided by independent snapshots and self-serve restoration features. Aranda Data Safe also addresses the complexities of collaborative SaaS environments by ensuring optimized backups for Outlook PST files, thus maintaining consistent access to essential data for users. With its extensive array of features, this solution proves to be indispensable for organizations committed to effectively protecting their data and maintaining operational continuity.

Aranda Security Compliance (ASEC) provides a robust, cloud-driven platform designed to streamline and monitor security compliance for businesses. This innovative solution aids organizations in crafting compliance policies that adhere to established security standards, while also offering valuable insights into possible security vulnerabilities on endpoint devices, along with managing various applications, firewalls, and browsers. ASEC supports over 5,000 applications from prominent cybersecurity companies, such as Acronis, Avast, AVG, CheckPoint, ESET, Fortinet, Kaspersky, and McAfee, among others. The platform is adept at identifying software vulnerabilities across all devices in your organization, enabling an assessment of their criticality to facilitate timely preventive measures. Furthermore, it allows users to establish policies that monitor the status and configurations of diverse security controls, including Antimalware, Antiphishing, DLP, Encryption, Firewall, Backup, and VPN. With ASEC, companies receive instant feedback on the compliance status of their devices, reinforcing their security posture effectively. In essence, this solution not only simplifies compliance management but also significantly bolsters the overall security architecture of your organization, ensuring a proactive approach to safety. Additionally, the integration of ASEC within your security strategy can lead to improved incident response times and a more resilient defense against emerging threats.