Assetry Reviews

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Odoo is a highly customizable and open-source software solution that features a wide array of professionally crafted business applications. With its user-friendly database, Odoo addresses various business requirements, encompassing areas such as CRM, Sales, Projects, Manufacturing, Inventory, and Accounting. This versatile software is suitable for businesses of all sizes and budgets, making it an ideal choice for diverse company needs. The cohesive design of Odoo enhances operational efficiency and helps businesses save valuable time. Each module is designed to work harmoniously, providing a fluid experience as users navigate from one application to another. Automation capabilities allow users to streamline numerous tasks that would typically require manual entry across various systems. Odoo fosters collaboration among team members by consolidating all critical business functions onto a single platform, which ultimately enhances productivity and organization within the company. Furthermore, its adaptability ensures that businesses can continually evolve and tailor the system to their changing requirements.

PatientNow is a comprehensive patient engagement, practice management, and growth platform designed specifically for aesthetic, cosmetic, and wellness-focused healthcare providers. The platform helps practices automate patient communication, outreach campaigns, scheduling activities, and retention efforts while improving operational efficiency across the organization. Healthcare businesses can use PatientNow to manage patient relationships from initial inquiry through ongoing treatment and follow-up care. The software is tailored for med spas, plastic surgery clinics, dermatology practices, weight loss centers, wellness providers, and IV therapy businesses seeking to optimize both patient experiences and business performance. Intelligent automation features help reduce administrative burdens by streamlining routine processes such as appointment reminders, patient outreach, and rebooking initiatives. This allows clinical and administrative teams to dedicate more time to patient care and revenue-generating activities. PatientNow supports practice growth by helping organizations attract new patients, nurture leads, and strengthen long-term patient loyalty. The platform centralizes important patient engagement functions, making it easier to manage communications and maintain consistent interactions across multiple touchpoints. Its industry-focused design addresses the unique operational requirements of aesthetic and wellness practices while supporting scalability and efficiency. By combining patient engagement tools with business management capabilities, PatientNow provides a unified solution for improving workflow performance and patient satisfaction. The platform empowers healthcare providers to grow their practices while maintaining personalized experiences that support lasting patient relationships.