Assure Security Reviews

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Feroot Security is a global authority in AI-driven website and web application compliance, security, and digital risk management. Feroot AI helps organizations gain continuous visibility into how data moves across their websites and applications, protecting users from hidden threats while enforcing compliance with PCI DSS 4.0.1, HIPAA rules governing online tracking technologies, CCPA/CPRA, GDPR, CIPA, and more than 50 international laws. The Feroot AI Platform transforms compliance and security from a manual, reactive process into an automated, always-on control layer. Tasks that traditionally require months of coordination between engineering, legal, privacy, and security teams can be activated in minutes, producing real-time protection and audit-ready evidence without disrupting development workflows. Feroot consolidates essential capabilities into a single unified platform, including advanced JavaScript behavior analysis, continuous website compliance scanning, third-party script oversight, consent and preference enforcement, and data privacy posture management. The platform is purpose-built to detect, prevent, and eliminate modern web threats such as Magecart, formjacking, e-skimming, and unauthorized data collection, especially on sensitive surfaces like checkout pages, authentication flows, embedded iframes, and healthcare portals. By monitoring runtime behavior rather than static code alone, Feroot ensures that every script and data interaction aligns with regulatory and security requirements at all times. Trusted by Fortune 500 enterprises, healthcare organizations, retailers, SaaS providers, payment service providers, utilities, universities, and public sector institutions, Feroot safeguards hundreds of millions of users across web and mobile environments worldwide. Feroot AI solutions include PaymentGuard AI, HealthData Shield AI, AlphaPrivacy AI, CodeGuard AI, and MobileGuard AI. Visit feroot for more information.

Titaniam offers a comprehensive suite of data security controls tailored for enterprises and SaaS providers within a single solution. This encompasses sophisticated features like encrypted search and analytics, alongside conventional measures such as tokenization, data masking, various encryption methods, and anonymization techniques. Additionally, Titaniam provides a Bring Your Own Key (BYOK) and Hold Your Own Key (HYOK) option, allowing data owners to maintain control over their data's security. In the event of a security breach, Titaniam alleviates regulatory burdens by supplying proof that sensitive data remains encrypted. The platform's modular design enables integration to support numerous architectures spanning multiple cloud environments, on-premises setups, and hybrid systems. By consolidating the functions of over three separate solutions, Titaniam stands out as both a highly effective and cost-efficient option in the market. Garnering recognition from Gartner across various categories in four distinct markets—Data Security, Data Privacy, Enterprise Key Management, and as a Cool Vendor for 2022—underscores its industry impact. Furthermore, Titaniam has been acknowledged as a Distinguished Vendor by TAG Cyber and named an Intellyx Digital Innovator for 2022. In addition to these accolades, the company secured the prestigious SINET16 Security Innovator Award and triumphed in four categories at the Global Infosec Awards during RSAC2022, solidifying its reputation as a leading force in data security innovation. Such recognition reflects the company's commitment to excellence and leadership in the rapidly evolving cybersecurity landscape.