Augment Verified Customer Reviews (2026)

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

LM-Kit.NET serves as a comprehensive toolkit tailored for the seamless incorporation of generative AI into .NET applications, fully compatible with Windows, Linux, and macOS systems. This versatile platform empowers your C# and VB.NET projects, facilitating the development and management of dynamic AI agents with ease. Utilize efficient Small Language Models for on-device inference, which effectively lowers computational demands, minimizes latency, and enhances security by processing information locally. Discover the advantages of Retrieval-Augmented Generation (RAG) that improve both accuracy and relevance, while sophisticated AI agents streamline complex tasks and expedite the development process. With native SDKs that guarantee smooth integration and optimal performance across various platforms, LM-Kit.NET also offers extensive support for custom AI agent creation and multi-agent orchestration. This toolkit simplifies the stages of prototyping, deployment, and scaling, enabling you to create intelligent, rapid, and secure solutions that are relied upon by industry professionals globally, fostering innovation and efficiency in every project.

Implement AI offers a robust framework that allows businesses to create an adaptable digital workforce composed of synchronized AI agents operating in diverse sectors such as sales, customer support, operations, and overall success, thereby integrating various AI applications into a unified AI Operating System (AIOS). This pioneering system communicates effortlessly with existing business data and platforms, such as CRM systems, email, voice, and messaging, enabling it to autonomously and cooperatively handle a broad spectrum of tasks. The AI agents are equipped with specific skills and responsibilities that empower them to uncover untapped revenue opportunities, launch outbound marketing initiatives, follow up on incoming leads, deliver 24/7 customer assistance, prioritize support inquiries, analyze discussions for potential revenue signals, identify compliance risks, develop dynamic knowledge bases, and transform call and email data into actionable insights. Unlike traditional standalone chatbots, the AIOS features a shared memory system and an advanced task management engine that allows agents to leverage real-time customer context, align workflows, trigger tasks based on predefined business processes, and enhance scalability across multiple departments. This holistic approach not only fosters collaboration and efficiency, but also equips organizations to respond swiftly to evolving market demands while optimizing their operational effectiveness. By utilizing this AI-driven framework, businesses can ensure they remain competitive and agile in a rapidly changing landscape.