
Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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Manus AI
Manus is a versatile general AI agent that seamlessly bridges the gap between concepts and actions, enabling it to perform a wide array of tasks in various professional and personal contexts. From managing data analysis and organizing travel plans to creating educational materials and offering stock market evaluations, Manus assists users in reaching their objectives while allowing them to focus on other significant responsibilities. Its functions include conducting detailed research, designing captivating presentations, and analyzing market trends, all designed to boost productivity and optimize efficiency. Additionally, Manus generates accurate, actionable insights, positioning itself as an essential tool for both professionals and everyday individuals who seek to simplify their workflows and gain deeper insights into their tasks. By fusing cutting-edge technology with an intuitive user interface, Manus serves as an invaluable ally in navigating the intricacies of contemporary life. Ultimately, its comprehensive capabilities make it a reliable partner for anyone looking to enhance their daily operations and decision-making processes.
Manus Desktop with the “My Computer” capability transforms how an AI agent interacts with a user’s personal computing environment by enabling direct access to local files, tools, and applications. It operates through command line execution, allowing the AI to perform a wide range of actions, including reading, editing, organizing, and managing files efficiently. This makes it highly effective for automating repetitive and time-consuming tasks such as file organization, bulk renaming, and data processing. Beyond simple automation, it supports full-scale development workflows by utilizing local programming tools like Python, Node.js, Swift, and other environments to build, debug, and deploy applications.
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Perplexity Computer
Perplexity Computer is an advanced AI super agent engineered to autonomously manage and complete complex digital tasks from initial idea to final output. Users provide a high-level description of the desired result, and the system automatically decomposes the request into structured subtasks handled by specialized AI models. It can generate fully functional websites, produce detailed analytical reports, compile structured datasets, and create image or video content within a single coordinated workflow. The platform dynamically selects the most suitable AI model for each task component, optimizing performance based on research depth, creative generation, or rapid information retrieval. Designed for sustained autonomous operation, it can execute multi-stage projects over extended periods without continuous human supervision. Its orchestration engine manages routing, task sequencing, and execution logic to ensure smooth end-to-end delivery. By abstracting away model selection and technical configuration, it transforms complex AI workflows into a simple outcome-driven experience. The interface focuses on translating user intent directly into completed work products. Integrated model switching allows the system to adapt to varying task requirements in real time. Perplexity Computer reduces the need for manual coordination between tools, prompts, and workflows. It streamlines advanced AI capabilities into a unified environment built for productivity and scalability. The result is a powerful, autonomous agent designed to turn ideas into finished digital assets efficiently and intelligently.
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