AutoRaptor CRM Reviews

AutoRaptor is a top‑tier choice for dealerships that want a straightforward, dealership‑focused CRM with excellent support and strong lead‑handling capabilities. It’s not the most automation‑heavy CRM on the market, but its ease of use and industry‑specific features make it one of my favorite CRMs I have ever used.

Extremely easy to use, excellent customer support, strong lead management & communication tools, reliable and user‑friendly.

the basic day to day functions are so easy to use but the deeper features do require a bit of digging and learning to fully grasp all the extras that a lot of people miss

My sales went up after using the system and have told other dealers about the system thank you. The easy process that makes sales easy

You can stay in contact with your customers and never forget what you talked about. Making an appointment that tracks your progress.

I love everything about this. to me there are no cons

Simplicity really easy to use I would recommend it to any dealership I think one thing about a CRM it should be user-friendly. Be able to post pictures call customers from the CRM.

It was user-friendly everything pops up appointments i’ve been in the sales for the last 30 years. Worked a lot of CRM‘s this one’s really great everything at your fingertips easy to pass the lead to your colleague for follow ups wonderful system like I said I would recommend it to anybody.

There really no cons to it I think it’s a great tool for the industry. Lotta dealerships should use it but they don’t. They rely on the old methods those methods don’t work anymore so I definitely recommend them to any dealership.

AutoRaptor CRM has helped our dealership stay organized and accountable when managing inbound leads and follow-ups. The reporting tools, activity tracking, and task reminders make it easier to monitor performance and ensure no customer slips through the cracks. It has streamlined our sales workflow and improved overall efficiency.

We use AutoRaptor CRM in a high volume dealership environment, and it has helped us stay organized with leads, follow-ups, and accountability across departments. The dashboard makes it easy to track inbound leads, assign them to sales reps, and monitor response times. The task reminders and activity tracking are especially helpful for ensuring no customer falls through the cracks.

I also like the reporting features being able to see lead sources, closing ratios, and salesperson activity helps management make informed decisions. The integration with our dealership process keeps everything centralized, which improves communication between sales and management. Overall, it keeps structure in what can otherwise become a chaotic environment.

There is a learning curve for new users, especially salespeople who are not tech-savvy. Some reporting customization could be more flexible, and occasionally pages load slower during high traffic times. However, once the team is trained properly, it runs smoothly and becomes part of the daily workflow.

The price and value out way the negative. This is a great system to train new staff with to get them comfortable coming into the auto industry.

Easy to work with. Easy to learn. Great for computer challenged staff or for training new people.

Glitches in system with short response. Down time.

Effective tool for our dealership, nothing I'm overjoyed with in particular, but it gets the job done.

- user friendly
- mass emailing/texting feature
- clean front/home page
- access from mobile device
- templates for quick responses

- individually opting out of messages. If I send a bulk message to all people, there should be a way to unselect the 'sold/delivered' individuals. Spamming them with marketing information negates their experience as an individual that purchased a car
- too many pop ups through the home page that interrupt my business flow
- image size restrictions

Autoraptor is very user friendly. Support team is always there when you have a question. I also love how easy it is to access the reports to keep track of my progress.

I use this every day and really appreciate how simple it is. Everything is easy to find, and it’s incredibly helpful when I’m making my upsheets and keeping them organized.

One thing I dislike is that sometimes I wish it reminded me, “Hey, you still need to respond to this client.” I get so many notifications that a little reminder like that would always be nice.

10/10 would recommend I think the auto raptor platform is a great way to elevate efficiency and overall reach to customers.

The intuitiveness is something that you usually will not find with softwares like these! Especially at such a great price!

No complaints, we have used it for a short period of time. But overall, very pleased!

Overall, Aisa is impressive, offering fast problem-solving, creativity boosts, learning support, and convenience, but it can misinterpret context, raise privacy concerns, and lacks true human intuition.

Aisa is so smart! It helps people learn, create, and solve problems faster every single day. Amazing!!

AI assistants can sometimes misunderstand context, make mistakes, risk privacy, lack human empathy, and reduce critical thinking skills.

Overall the product works as described and with the many options that are available this was a good choice for it's customers.

The layout made it ease to use and kept us up to date with customer interaction. Work flow was simplified and tasks in an orderly manner.

For a new user it was difficult to find where you needed to be but after a quick tutorial that problem was solved.

Overall, AutoRaptor CRM is a solid choice for small to medium-sized businesses, especially those prioritizing ease of use. However, improvements to the mobile app and pricing transparency would make it even better.

AutoRaptor CRM effectively facilitates the tracking of sales goals, sales figures, in-person appointments, and the management of all generated leads within the platform.

The pricing structure can be confusing for some users.

We recently started using AutoRaptor at Cochrane Nissan, and the experience has been outstanding. The advanced AI technology has significantly improved how we manage and follow up with leads, and we've seen great success because of it. The system is very streamlined and easy to use.

What really stands out is the support team anytime we’ve had a concern or wanted to incorporate something new, they respond quickly and often implement updates right away. It’s been a fantastic partnership so far. Highly recommend!

One area we’d like to see improved is the ability to send or revoke photos and videos more easily but the good news is the team is already working on enhancements in this area.

There have also been a few minor glitches, mostly related to third-party phone service integrations. However, they’ve been very proactive in addressing these issues and are actively working with those providers to streamline everything.

Overall, any concerns we’ve had have been taken seriously and handled quickly, which makes a big difference.

I think they have the best CRM in the business for dealers. If they would expand to a DMS and accounting software that was easy to follow like their CRM, they'd be unbeatable.

Everything, Very Easy to learn. And they are good teachers. But if you have ever changed systems, it's a task. This transition was great. Then after a few years, I got a hair on my a#$ and wanted to try a new system with a DMS and I cancelled Raptor. I think I mighta been gone for 4 months before I called Jami and like a dog with his tail between their legs, came back, they graciously welcomed me and we're back to Ease.

Not a full dealer solution for Service, Sales and Accounting.

It's a been a good experience working with AutoRaptor. Prompt, professional, and efficient. What more can you ask for?

The system is easy to use and offers all of the essentials needed to manage your customers and database.

No major dislikes or complaints with AutoRaptor. Good customer service! The team was so helpful and made everything very easy.

Its great and continually gets better, they're constantly adding new features and updating other features to our needs.

I love how it's always asking for appointments and offering a variety of vehicles if their initial vehicle of interest has been sold. It saves me so much time and effort!

Not much of note. my main gripe is that the contact info is somewhere near the bottom of the customer page when it could just be at the very top with their name.

My experience with AutoRaptor has been very good. Im pleased with the service and tech support. Great product and user friendly.

Very easy and simple to use. Easy to keep up on all working customers and work new and existing leads that come into our autobase.

I have no complaints. Sometimes it takes a minute to locate an old lead from years ago but that is usually due to it being logged with a different name or number.

I'm a happy user. Other than the frustrating that occurs with the specific instances listed above, it makes my job easier!

Great for handling leads from multiple sources. Like how it's linked to our phone system so I can keep track of any missed incoming calls. Easy for management to keep track of communications with leads.

Inability to CC in emails. Inability to send videos. Inability to send multiple images at once via text. Mobile App is not great.

Overall positive. Easy to figure out and keep organized. Very intuitive to navigate as well. Lots of places to write notes and remind you of customer's goals.

Easy to use and understand. Everything is intuitive. Easy to set and complete tasks and overdue column is easy to navigate as well.

I wish you could "unread" tasks from the globe icon, sending videos would be nice, slow to load up sheets when searching by vehicle

AutoRaptor CRM has been a solid tool for keeping leads organized and improving follow-up. The pipeline view and task reminders help the team stay consistent, and it’s easy to track where deals stand. Cons: like most CRMs, the initial setup takes time and there’s a small learning curve. Some reporting/customization can feel a bit limited if you want advanced dashboards. Overall, the pros outweigh the cons by a lot — it’s reliable, helps prevent leads from slipping through, and makes the sales process smoother.

AutoRaptor CRM has been a solid tool for our dealership. It helps keep leads organized, makes follow-up consistent, and gives good visibility into the sales pipeline so nothing slips through the cracks. The interface is straightforward, and it’s easy for the team to stay on the same page with tasks, notes, and reminders. Reporting is helpful for tracking performance and accountability. Overall, it’s a reliable CRM for dealerships that want better structure and faster follow-up.

like most CRMs, the initial setup takes time, and there’s a small learning curve to get everyone using it the same way. Some reporting/customization can feel a bit limited if you want very advanced dashboards. Overall, it’s reliable and effective once it’s dialed in.

Overall great software at an affordable price. Automations help making communication with customers easier and with inventory syncing makes it easier to manage.

-syncing with inventory dms
-syncs incoming leads with advertisers
-ability to communicate with customers via email and sms

-there could be more features and customization in customer communication