DX1 Reviews

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.

DealerRock is a cutting-edge, cloud-based dealer management system created exclusively for marine and RV dealerships, addressing their unique operational challenges with speed and usability. Unlike generic DMS platforms designed primarily for the auto industry, DealerRock focuses on the specific workflows of boat and RV dealers, providing a tailored experience that enhances productivity and sales performance. The system seamlessly integrates inventory management, lead tracking, deal structuring, and service scheduling into one comprehensive platform, reducing the need for multiple software tools. DealerRock’s real-time reporting features provide instant insights, enabling managers to make data-driven decisions quickly. Its intuitive user interface is designed to minimize training time and maximize adoption among dealership staff. By eliminating clunky add-ons and outdated design elements, DealerRock offers a clean, modern environment that dealers enjoy using every day. The platform supports faster, smarter workflows that improve customer engagement and operational efficiency. DealerRock’s cloud infrastructure ensures accessibility, security, and scalability as dealerships grow. It empowers marine and RV dealers to run their businesses more effectively without the baggage of auto-industry legacy systems. Overall, DealerRock transforms dealership management into a seamless, enjoyable experience tailored to this specialized market.