BMC Helix ITSM Integrations

ISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.

Studies indicate that satisfied employees lead to improved customer experiences. Sensiple recognizes the importance of treating employees with the same care as customers, which lays the groundwork for tryvium, our innovative employee experience platform. This platform merges the collaborative strengths of Microsoft Teams with advanced technologies like AI and NLP, enabling employees to access the support they require anytime and anywhere. Additionally, intelligent chatbots equipped with NLP and ML capabilities can significantly boost self-service experiences by accurately interpreting user intent and delivering responses that closely mimic human interaction, thereby fostering a more efficient workplace environment. By prioritizing both employee and customer satisfaction, businesses can create a more harmonious and productive atmosphere overall.

Xurrent offers enterprise service management (ESM) solutions that facilitate smooth collaboration among internal departments and external service providers. As the only ESM platform that effectively connects various internal teams such as IT, HR, and Facilities, along with managed service providers that handle certain services, Xurrent stands out in the market. It not only adheres to ITIL processes but also incorporates fully integrated features for knowledge management, project oversight, and time tracking. Additionally, Xurrent functions as a self-service application enabling employees to seek assistance whenever required. Moreover, it extends its capabilities to support Service Integration and Management (SIAM) alongside its IT service management (ITSM) and ESM functions, aligning with ITIL, Knowledge-Centered Service (KCS), and other best practices. This comprehensive management framework is becoming increasingly vital as organizations increasingly rely on a variety of external providers. By ensuring robust inter-departmental and external collaboration, Xurrent positions itself as a crucial tool for modern enterprises navigating complex service landscapes.

For three consecutive years, an independent research organization has recognized this tool as the leading DAST solution, as it effectively evaluates modern web applications and APIs while minimizing the chances of false positives and missed vulnerabilities. It hastens remediation efforts through detailed reporting and seamless integrations, ensuring that both compliance and development teams remain well-informed. No matter how extensive your application portfolio may be, this tool facilitates the efficient management of security assessments. It independently explores and analyzes web applications to identify vulnerabilities such as SQL Injection, XSS, and CSRF. Featuring a contemporary interface and intuitive workflows built on the Insight platform, InsightAppSec is easy to deploy, manage, and operate. Moreover, it has the capability to scan applications that are hosted on isolated networks through the optional on-premise engine. Additionally, InsightAppSec provides thorough assessments and reports regarding your web application's adherence to standards like PCI-DSS, HIPAA, OWASP Top Ten, and various other regulatory requirements, ensuring a holistic approach to application security. This versatile solution not only aids organizations in improving their security posture but also optimizes the assessment processes, ultimately reinforcing the importance of proactive security measures in today's digital landscape. By integrating such a tool, companies can stay ahead of potential threats and vulnerabilities more effectively.

BMC Helix Operations Management presents a robust, cloud-native platform designed for observability and AIOps, tailored to navigate the intricacies of hybrid-cloud environments. By implementing a service-oriented approach to observability data, the solution fosters effective AIOps. It consolidates third-party observability information—encompassing metrics, events, logs, incidents, changes, and topologies—into a cohesive IT data repository. Users can effectively monitor the health of services and achieve advanced root cause isolation thanks to dynamically generated business service models. The system improves the signal-to-noise ratio through AI-enhanced event suppression, de-duplication, and correlation methods that result in actionable insights. With AI probability assignments to causal nodes, rapid identification of root causes becomes feasible, leveraging both data and service models efficiently. The platform aids in proactive management through Business Service Health monitoring and AI-driven outage forecasts, helping to prevent potential complications. Furthermore, the troubleshooting process is expedited with enhanced log analytics and enrichment, leading to faster problem resolution. The solution also allows for seamless requests and implementations of automations from BMC and external tools, which further boosts operational productivity. This comprehensive offering not only enables organizations to sustain peak performance but also significantly reduces the likelihood of downtime and operational disruptions, ensuring that businesses can operate smoothly and efficiently.

BMC AMI Ops Automation for Capping simplifies workload capping processes, effectively reducing risks and improving cost efficiency. Formerly branded as Intelligent Capping for zEnterprise, this solution utilizes automated intelligence to manage the MSU capacity settings essential for business functions, ensuring that companies can both minimize operational risks and optimize costs to meet digital demands. By automating the management of capping limits, organizations can focus on their most crucial workloads while also significantly lowering mainframe software licensing costs, which can consume 30-50% of the IT budget. In addition, the platform supports the dynamic automation of defined capacity MSU settings, promising a potential reduction in monthly software expenses by 10% or more. The system works proactively by analyzing, simulating, and adjusting defined capacity settings based on specific workload profiles, thereby reducing business risk. It also aligns MSU capacity with business priorities, ensuring resources are allocated to the most important tasks, while utilizing patented technology to facilitate capping modifications, which protects critical services from any disruptions. This holistic strategy not only maintains operational integrity but also fosters sustainable financial management in the IT landscape, leading to more efficient resource usage and improved overall performance. By integrating these advanced capabilities, organizations can better navigate the complexities of modern IT demands.

Control-M is a comprehensive workflow orchestration platform built to automate, optimize, and monitor mission-critical processes across modern hybrid infrastructures. It unifies data pipelines, batch workloads, and file transfers under a single operational view, eliminating the hidden complexity that slows down digital initiatives. The platform provides deep integrations with leading cloud and data technologies, making it simple to automate workflows that span AWS, Azure, Google Cloud, Snowflake, Databricks, and traditional on-prem systems. Control-M enhances production reliability through predictive analytics, SLA-driven insights, and real-time alerts that help teams resolve issues before they affect downstream business services. Its Jobs-as-Code model enables workflows to be versioned, tested, and deployed within existing CI/CD pipelines, improving software quality and accelerating releases. Developers, business users, and operations teams can collaborate more effectively thanks to role-based access and intuitive self-service interfaces. The platform also delivers powerful managed file transfer capabilities, ensuring secure and traceable movement of sensitive business data. With flexible deployment options across SaaS, self-hosted, and hybrid models, organizations can align Control-M with their cloud maturity and operational priorities. Large enterprises rely on Control-M for massive scale, proven stability, and the ability to orchestrate everything from core banking processes to advanced machine-learning data pipelines. By centralizing orchestration, organizations reduce costs, increase agility, and establish a future-ready operational backbone.

Enhance Testing Efficiency to Meet Performance Standards Hiperstation provides automated solutions designed for load, performance, and regression testing, enabling DevOps teams to execute a higher number of tests in less time while maintaining a structured approach, thereby ensuring that applications meet both performance and reliability benchmarks for production environments. This innovative platform empowers developers to create tests that are automated, uniform, and repeatable, closely aligning with the business needs of the applications. It supports pre-production performance assessments for both applications and systems software, allowing teams to analyze test results and identify discrepancies in application behaviors. Furthermore, it thoroughly documents the testing outcomes for mainframe applications and simulates server responses during user interface testing. It also accommodates testing for alterations in operating systems, language environments, or subsystems, along with modifications to applications that do not involve user interfaces. Consequently, this tool significantly boosts the overall productivity and effectiveness of the testing process within development teams, ultimately leading to higher quality software releases. The integration of such advanced testing capabilities fosters a more agile development cycle, allowing teams to adapt swiftly to changing requirements and enhancing the end-user experience.

OpsHub Integration Manager (OIM) facilitates the seamless synchronization of data across more than 50 tools within the Application Lifecycle Management (ALM) framework. Its intuitive interface greatly simplifies the process of configuring integrations for users. Built with resilience in mind, the platform guarantees that data consistency is upheld across all linked systems. Companies with varied IT landscapes need flexible integration solutions that can expedite their entire value stream while aiding their progression towards digital transformation. In the fast-evolving digital landscape, it's crucial to optimize processes and ensure connectivity throughout every operational phase. By opting for OpsHub, organizations gain access to a robust integration solution that has effectively improved clients’ value streams for over two decades, laying the groundwork for ongoing success and expansion. This wealth of experience empowers businesses to respond quickly to shifts in the market and seize emerging opportunities within their sectors. Additionally, OpsHub’s comprehensive capabilities not only enhance operational efficiency but also foster innovation, allowing companies to thrive in a competitive environment.

Kovair QuickSync is an all-in-one and cost-effective data migration tool designed for businesses in a variety of sectors. This Windows-based desktop application is easy to install and simple to navigate, making it accessible to users of all levels. With its low infrastructural requirements, it enhances both affordability and efficiency in data operations across industries. In addition to migrating data from one source to a single target, it is capable of transferring information from a single source to multiple endpoints. Its user-friendly interface contributes to its versatility and attractiveness to users. The application includes a built-in disaster recovery system and the capability for re-migrations, ensuring that data transfers are completed without any loss. Moreover, it supports migration through customizable templates, allowing users to adapt configurations from previous projects for newer endeavors. It also provides real-time monitoring of the migration process, keeping users informed about the status and health of the transfer. This suite of features not only enhances operational efficiency but also fosters trust and assurance in the overall data migration experience. Additionally, the solution's ability to streamline multiple migrations simultaneously further elevates its value for enterprises looking to optimize their data management strategies.

Revolutionize your IT and enterprise workflows with AI-powered solutions that facilitate quick service deployments, boost productivity, and offer outstanding user experiences by redefining IT Service Management (ITSM) and Enterprise Service Management (ESM) through the use of predictive and generative AI. By simplifying operations and reducing complexity, you can promote collaboration across your entire organization while accelerating business results. Utilizing the advantages of predictive and generative AI, combined with automation and low-code/no-code platforms, you can greatly enhance organizational efficiency. Create an engaging, omnichannel experience that meets the needs of employees, partners, and customers alike. With a unified, lightweight platform driven by cutting-edge AI technology, service request resolutions can be achieved up to 50% faster through agile ITSM/ESM functionalities. Streamline service management and deployment with user-friendly low-code and no-code options, enabling teams to quickly adjust to evolving demands. Automate your service needs and eliminate manual processes with scalable solutions that cater to teams of any size, thus paving the way for a more efficient future. The integration of AI not only refines your workflows but also empowers your workforce to dedicate their efforts to more strategic initiatives, ultimately fostering a culture of innovation within your organization. This approach ensures that all stakeholders benefit from improved operational effectiveness and a more responsive service delivery model.

Data 360 is Salesforce’s advanced data activation platform built to power unified, AI-ready business operations. Formerly known as Data Cloud, it centralizes fragmented enterprise data into a single trusted ecosystem. Its Zero-Copy integration model allows companies to connect directly to existing data warehouses like Snowflake, Databricks, and Google BigQuery without moving data. This architecture eliminates duplication while preserving real-time access to critical information. Data 360 ingests and harmonizes diverse data types, including transactional records, customer interactions, documents, and images. Intelligent identity resolution matches customer records across systems to create unified profiles. Governance tools ensure secure, policy-based data management and compliance. The platform enables dynamic segmentation, predictive analytics, and calculated business metrics. Real-time triggered flows allow organizations to automate actions based on insights. Data can be activated across marketing, service, sales, and advertising platforms. As the backbone of Agentforce, Data 360 provides context-rich intelligence to AI-driven workflows. It transforms enterprise data into a scalable, actionable foundation for growth and innovation.

Planview Hub functions as an integration and value-stream management orchestration platform, facilitating the seamless transfer of artifacts, data, and activities across the software delivery toolchain by connecting planning, engineering, quality assurance, operations, and support systems. With more than 60 pre-built connectors at its disposal, Hub enables teams to receive near-real-time updates of stories, defects, requirements, test results, and metrics, significantly reducing the need for repetitive data entry, accelerating transitions, enhancing traceability, and boosting delivery speed. Unlike traditional point-to-point mappings, its model-based architecture streamlines both configuration and ongoing maintenance, while the visual “Landscape View” diagrams afford users a clear understanding of the connections and flows between different applications. Moreover, metrics dashboards provide valuable insights into adoption rates, return on investment, and system utilization, complementing the rule-based workflows that maintain nested folder structures and artifact hierarchies across multiple systems. This enhancement in workflow visibility and management not only allows for improved efficiency but also fosters a greater level of collaboration among teams, ultimately leading to more effective project outcomes. By empowering teams to work together seamlessly, Planview Hub ensures that they can achieve their goals with greater agility and precision.

Rally is an innovative platform tailored to improve the scalability of agile development practices within organizations. By promoting enterprise agility, it enables your company to make faster and better-informed decisions. For development initiatives to effectively align with your organization's primary objectives, it is essential that they closely mirror these goals. This alignment ensures that daily activities are steered by strategic priorities while utilizing data to foster a results-driven culture. Acting as a centralized hub, Rally allows teams to collaboratively plan, prioritize, and track their tasks in a harmonious fashion. Teams can visualize their workloads through various formats, such as lists, boards, or timelines, and importantly, they can understand how their daily contributions impact broader business goals. Are you encountering difficulties in managing dependencies and risks among multiple teams or delivery units? Rally provides in-depth insights into progress, dependencies, alignment, and overall project health, equipping teams to make thoughtful decisions and remain focused on delivering value. Furthermore, with its extensive features, Rally not only boosts visibility but also cultivates a unified work environment that propels results, ultimately driving your organization toward success.

Cutover leads the way in work orchestration and observability by providing unparalleled visibility into the dynamic workflows of an organization, shedding light on previously obscured elements and enabling teams to respond promptly and confidently. By moving beyond antiquated practices like static spreadsheets and urgent phone calls, Cutover equips teams to carry out their responsibilities with greater efficiency and efficacy, all while alleviating undue pressure. The platform enhances planning, orchestration, and auditing of essential processes—both human and automated—that are vital for major initiatives like technology rollouts, resilience evaluations, operational readiness, and managing significant incidents. It heralds a transformative model where human ingenuity and machine automation seamlessly coexist. Through its all-encompassing platform for strategic planning, orchestration, and real-time insights, Cutover guarantees that every stakeholder has access to the latest information. Ultimately, we promote a synergistic relationship between humans and technology, recognizing that this collaboration is crucial for fostering innovation, achieving success, and nurturing growth in an ever-evolving landscape. This partnership not only boosts productivity but also encourages a culture of ongoing improvement and adaptation within organizations, ensuring they remain competitive and agile.