What is BS&A Online?

BS&A Online is a comprehensive digital platform designed to provide users with 24/7 access to a variety of local government resources. This service fosters secure communication among real estate professionals, appraisers, contractors, local residents, and municipal personnel, ensuring that important information is easily accessible at any time. A key feature of BS&A Online – Community Development is its ability to streamline essential processes in building departments, offering functionalities such as Online Inspections and Online Permit Applications. Additionally, BS&A Online – Employee Self Service allows staff to manage their payroll and employment information conveniently, including the ability for employees or their supervisors to input timesheet data through an online system. Moreover, BS&A Online – Financial Services provides users with the capability to obtain financial reports on demand, thereby promoting greater efficiency and transparency. With its extensive range of services, BS&A Online plays a vital role in enhancing the relationship between local governments and their communities, ultimately contributing to improved civic engagement. The platform's commitment to innovation ensures that it remains a valuable resource for all users involved.

Integrations

All BS&A Online Integrations
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Screenshots and Video

BS&A Online Screenshot 1
BS&A Online Screenshot 1 BS&A Online Screenshot 2 BS&A Online Screenshot 3

Company Facts

Company Name:
BS&A Software
Date Founded:
1987
Company Location:
United States
Company Website:
www.bsasoftware.com/solutions/bsaonline/

Product Details

Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

BS&A Online Categories and Features

Municipal Software

Animal Licensing
Code Enforcement
Fund Accounting
Inventory Management
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing
Work Order Management

BS&A Online Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Retired Business Analyst
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not user friendly or stable, blame municipality for basic lack of continuity directly attributable to poor UI

    Date: Jun 01 2026
    Summary

    - unstable as in frequently tells me I’m no longer signed in while navigating between menu options.
    - gives conflicting messages saying your records are “unavailable, unavailable, unavailable but to the right is a button half hidden by the “How can I help you Today?chat bot widget. There is actually records available in-spite of deceptive “unavailable” message.

    - chat option “blocks crucial buttons” needed for navigation and just refers you back to municipality who refer you back to BS&A because they have same questions related to usability that I have but they haven’t found a contact to fix the issues either.

    Positive

    Initial sign up was easy can’t really saying anything else positive because of frustrating user non- friendly issues that can not be discussed with BS&A because they refer users back to municipality not their own internal support

    Negative

    - lack of technical support
    - disclaimer that they are NOT responsible for data discrepancies or usability issues.
    - pass the buck blame the municipality instead of looking into usability issues that are solely in their control.

    Read More...
  • Reviewer Name: Chibing X.
    Position: Retired
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Other people are listed as the owner of my house

    Date: Oct 24 2023
    Summary

    The information here can’t be trusted. I reported to Brighton police because it falsely states my house was sold 6/30/2023

    Positive

    Looks pretty, reviews are good, however the source may not reliable. My house is in Brighton Michigan. I never sold the house but BS&A Online says I sold the house in 7/30/2023.

    Negative

    False information on my house in Brighton Michigan.

    Read More...
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