BigOmics Analytics Reviews

Highcharts is a JavaScript charting library that simplifies the integration of interactive charts and graphs into web or mobile applications, regardless of their scale. This library is favored by over 80% of the top 100 global companies and is widely utilized by numerous developers across diverse sectors such as finance, publishing, app development, and data analytics. Since its inception in 2009, Highcharts has been continuously developed and improved, earning a loyal following among developers thanks to its extensive features, user-friendly documentation, accessibility options, and active community support. Its ongoing updates and enhancements ensure that it remains at the forefront of data visualization tools, meeting the evolving needs of modern developers.

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

The Correlation Engine is an interactive omics knowledgebase that integrates private omics information within a comprehensive biological context, enriched by carefully selected public datasets. Established as one of the largest biological databases around, it provides life science researchers with exceptional access to a vast array of high-quality whole-genome analyses, accompanied by advanced scientific tools. This platform promotes innovative discoveries by allowing users to delve into billions of data points gathered from standardized whole genome study evaluations. It includes a variety of applications designed to discern biological relevance, a perpetually growing repository of curated datasets, and adaptability across different species and multi-omic contexts. Researchers benefit from an easy-to-use graphical user interface that supports guided workflows, one-click applications, and application programming interfaces (APIs). By facilitating the conversion of omic data into actionable insights, the platform empowers users to explore over 25,000 multi-omics studies stemming from more than 250,000 unique signatures that have been reanalyzed, significantly bolstering their research endeavors. This extensive resource not only enhances the research process but also encourages collaboration among scientists striving for breakthroughs in the life sciences.