Bookinglayer Reviews

Smooth sailing. I started using the tool with no experience. Mike helped me with all my queries. I feel like he is an extended part of our team! Thanks Mike!

Customer service is quick and professional. Mike is always ready to help me with my queries, from simply stuff to more complicated issues/insights. He is a guru.

Nothing, I really enjoy this SaaS tool. I have used many SaaS tools and enjoy the simplicity of Bookinglayer.

The set up for the backend was a big learning curve for me, but the customer service team (especially Mike & Tamara) have always been there for me every step of the way. They answered everything in detail, sent me links, made time for online meetings, and never made me feel like I was a pain in their butt even tho I’m pretty sure I was. It’s a great product. Sometimes it feels a bit complicated but that might just be due to my lack of experience in these things. Having my bookings automated has been worth the learning process and provided me with freedom I never had before. I’m genuinely thankful to be using Bookinglayer and am very thankful to know Mike is always there for me haha.

The platform itself covers everything you need, everything you didn’t know you needed, and things you may not need, but it’s nice to know they exist.

I’d really like to see an app version for Bookinglayer. I wouldn’t necessarily categorize the set up as a “con” but wow is there a lot of info to input.

Loved working with the team, from my initial call to onboarding support, and now running live with the software. We love the product's current state and hope a few of the additional features we have suggested will be added. But all in all, we are looking forward to this relationship.

The entire onboarding process was beyond amazing. I worked with Tamara, who held our hand all the way through. I also love the customization that can be done, which there is much more to learn about. The main reason I switched away from Retreat Guru was that Booking Layer offers a customer portal space, this area where the client can land as a one-stop-shop is everythgin for us as the automated email model is hard to track.

There are a few pretty simple structural fixes that could be done to really simplify the product. Mostly around automated emails and how we configure them, I think, could be made much simpler. Other than that, the only other aspect of the product I am not so thrilled about is the "additional features" that need to be paid for to unlock. For me, I have always loved that companies offer you a full gamut of features and really help you stick with what you need. There are some things we need that I now need to pay for. But I also understand the business drivers for doing it this way.

Can't recommend it more! It automates multiple day-to-day tasks so you could focus on guest experience and business development. It consolidates all business processes really well.

Bookinglayer gave us a lot of hours back to focus on more strategic business development rather than operational work. We love how simple and intuitive it is for a first time users (once the system is set up). We absolutely love the support team - they are hands on, fast & thorough with every reply. The system is developed with thorough understanding of business processes in detail and there are regular updates and improvements in features.

The initial system set up takes a bit of time and consideration, but you have an onboarding specialist with you all the way to help with the set up and questions which is extremely helpful.

Overall though they have been great to work with so far. Very professional and always on hand to help us get started

We found Bookinglayer to be very helpful and patient with us as we customised our booking engine and after a few weeks we are now live. So far so good. Tamara was a great help with the onboarding, and very knowledgeable. We hope this is the start of a great partnership.

Some elements don't give us quite the flexibility we need for our unique style of retreat

Overall its great. I just need to figure out how to tweak it for our use. But we do need support and that is where it can be lacking. They aren't a huge company and they do their best.

It is a professional looking program, that integrates well with the payment provider and offers great guest management with the customer portal.
It has automated client messaging which is really helpful.
They are always looking ahead to make it better and they do a 6 month check in to see how you are doing.

Sometimes the links in the automated messaging don't work. Not sure why.
Doesn't integrate well with Canadian multiple taxes. It is a European system so some things about are not that user friendly for N. American use, including support.
Its pretty time consuming to set up
Support is good but not that quick. Phone support would be great.\

I 100% recommend it as it can grow with your business, is VERY versatile and has EXCELLENT support..

It is very sophisticated, more than covering all of our needs. Best of all is the GREAT customer service!

It's quite complex behind the scenes, learning req.

After five years of continuous use, we can unreservedly state that Bookinlayer is a mature, reliable, and forward-thinking operating system. It has consistently exceeded our expectations, delivering robust performance and a very positive user experience. It is a highly recommendable solution for any organization seeking a solid, efficient, and future-proof technological foundation. It has proven to be a strategic partner for our digital excellence.

We have been using Bookinlayer for five years, and our experience has been consistently exceptional. This operating system has demonstrated unparalleled reliability, outstanding stability, and has significantly contributed to our productivity. Its intuitive interface facilitates adoption, and its integration and customization capabilities optimize our workflows. Furthermore, its low total cost of ownership and continuous updates make it a strategic long-term investment. We are highly satisfied with its performance and its positive impact on our daily operations.

So far, we haven't had any aspects to note here, as the customer service for any incident is efficient.

We’ve been using Bookinglayer to manage both our accommodation and activity bookings, and it has significantly streamlined our operations. It’s a reliable, all-in-one platform ideal for businesses offering multi-day experiences and requiring seamless front-end and back-end booking management.

Bookinglayer has become an essential part of how we manage our bookings across multiple experiences. The integration with our website and OTAs works seamlessly, and the support team is always quick to assist. Highly recommended for boutique hospitality brands and experience-based travel companies.

The system has many features, which can feel overwhelming at first. It takes time for the team to understand all functions and settings. For the payment method, they have a bunch of options but not yet support all local payments for Thai local payments.

I recommend to all my friends that have camp

Overall Review for Bookinglayer (After 10 Years)

We’ve been using Bookinglayer for almost 10 years to manage our surf and yoga retreats, and it has become a core part of our operation. It’s a powerful and flexible system that allows us to create and manage complex packages, automate guest communication, and streamline our booking process. The automation tools, integration with Stripe, and customizable workflows save us time and help deliver a better experience to our guests.

Their customer support has always been responsive and helpful, and the platform continues to evolve with new features and improvements.

That said, Bookinglayer does come with a learning curve, and some features require support to set up properly. The user interface could be a bit more intuitive, and a more complete mobile solution would be helpful.

Overall, Bookinglayer is a reliable and professional booking system that’s well-suited for activity-based businesses. It’s not just software — it’s part of how we’ve grown and stayed organized over the years. Highly recommended for anyone running a retreat, camp, or similar service.

We’ve been working with Bookinglayer for almost a decade, and it’s been an essential tool for managing our surf and yoga retreats.

The platform is incredibly flexible, allowing us to customize our packages, automate bookings, and easily manage guest communications. Their automated emails, payment flows, and calendar integrations save us countless hours every week.

What really stands out is their support team – they’re always responsive, knowledgeable, and open to feedback. Over the years, Bookinglayer has continuously improved and added features that make our operations smoother and more efficient.

It’s not just a booking system – it’s become the backbone of our business.

Reliable and stable over many years
• Great for activity-based businesses (surf, yoga, retreats)
• Handles packages, add-ons, and variable pricing well
• Excellent customer service and ongoing updates
• Time-saving automation (email reminders, invoices, etc.)
• Works well with Stripe, Google Calendar, and websites
• Clean and customizable booking flow for guests

The only downside we’ve found is that Bookinglayer has a bit of a learning curve, especially for new staff. It’s a powerful tool. Is not very complex. You learn it fast

A mobile app would be a great improvement.

Overall, the attention and quality and care given has left us often wondering how the company makes money because we felt spoiled. To have developers who are clients complement the product should count for more than a standard review.

The amount of customer support not only during the onboarding but also ongoing. The company is willing to work on customising the software to meet your needs and the responses are incredibly supportive.

The software itself is well thought-out and replaces so many manual tasks. We were constantly surprised at how much it could do.

That with some things, the only way that it could be changed is via custom code that has to be done by the provider's internal teams. This means that sometimes you want to trial something quickly to see how it looks, but you will need to go through a conduit each time. This would be seen as a pro to many though who don't have programming skills, so unique to us in this way.

I have worked in hospitality for over ten years and I can safely say that BL is the best PMS I have worked with.

BL has made our lives so much easier! The platform is incredibly intuitive, from setup to daily use. Everything works seamlessly, making it a pleasure to use. However, the real standout is the customer support team—their responsiveness and kindness are truly unmatched. They go above and beyond to help, making the overall experience exceptional.

We opened a new retreat center and decided to go with booking layer as well. There are no issues really.

We run multi-day programs with lodging, treatments, and activities—basically the kind of “messy real world” Bookinglayer was built for. The onboarding team didn’t just toss us a manual and vanish; they set a clear path, jumped on calls, and got us from zero to live quickly (measured in days, not months). They even explain that during onboarding you get a dedicated specialist, then graduate to the support team once you’re live—which is exactly how it worked for us

Personable, fast onboarding; we felt guided, not sold to.
Packages that combine rooms + activities without gymnastics.
Customer Portal (collects waivers, check-in, dietary).
Automated emails/SMS integration.

Advanced options and higher-touch assistance can come with add-on costs. Not a deal-breaker, just budget for what you’ll actually use.

A very clean and essential layout.
Extremely customizable to suit your needs.
The onboarding process was facilitated by extremely professional and helpful staff.
Highly recommended!

Bookinglayer is a truly exceptional management software. Extremely simple and intuitive, it's clearly the result of extensive experience gained over the years, which has allowed us to find the most efficient solutions to offer customers a truly remarkable service.

Nothing specific to report. I've been very happy with all of its features.

The overall experience is, well above my expectations, I am very happy. I am confident that my investment in time and energy to get this up and running will have a great return over time.

The functionality, the flexibility of the configuration, the excellent service all along the way from the pre-sales interaction with Hesen and Tim, to the onboarding support by Barbara and the the support team in general . I am grateful to Fiorella and Mike too.
You feel they are always there for you. Booking Layer understands the surf camp and surf school business needs 100 per cent,
In short, it is as good as it gets for a booking SaaS for the surfing industry , a great product with a great service component.

It isn't really a con, just a wish from a die-hard system administrator of private servers. I would like to be able to have an option to make internal backups and restores of my Booking Layer configuration at will at the push of a button, even if it is not downloadable.

Bookinglayer is the best!!
Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Very comprehensive programme and good service from Booking layer
You always received a response within two hours if you had any questions.

Nothing
The only thing is that you need to take the time to get to know the programme. It has so many features that it can be quite overwhelming. But once you understand the system, it becomes easier to adjust prices and accommodation.

Bookinglayer from our initial interaction caught our attention with their ability to understand our bespoke business. From demos to video calls, Tim Has and his team take a personalised approach to delivering a booking management system that is intuitive, robust, and ever-evolving. If you've ever left Windows for Apple and reflected on how your user experience improved you'll love switching to Bookinglayer. Where other systems we trialed left us wanting more and were resistant to customisation and feedback, the BookingLayer team is quick to consider feedback and provide a roadmap to your feature request. Their system is easy to set up, navigate, and use with its clean UI. Integrations with other platforms like Xero, ActiveCampaign, Mailchimp, and CRMs improve efficiency across our business. There's nothing to worry about as the team gives you a sandbox account to trial how it works and even provides demos to give you an idea of what it might look like on your site. Don't waste more time trolling forums for another solution. Give Bookinglayer a call or email and start a trial, you won't look back.

Our business appreciates the simple user interface, the stability of the platform, and their continued support. Thoughtful and intentional placement of functionality streamlines our workflow and no detail is left out. The platform provides the foundation of our booking system but leaves space for customisation to match our brand.

While the platform is stable there are sometimes bugs in the updates, but these are resolved quickly and quietly without lots of back and forth. As we are located in Australasia we sometimes have to wait awhile for tickets to be resolved from Europe.

Another standout feature of Bookinglayer's booking engine software is their customer support. Whenever we've had a question or run into an issue, their support team has been incredibly responsive and helpful.

What's impressive is how quickly they respond. We've never had to wait long to get a solution to our problem, which has been a lifesaver during busy periods. And it's not just about speed – their support team is also really knowledgeable and always goes above and beyond to make sure we're taken care of.

Knowing that we have such reliable support behind us gives us real peace of mind. It's one less thing to worry about in our day-to-day operations, and it's made a big difference for our business.

Overall, the fast and effective customer support from Bookinglayer is just another reason why we're so happy with their booking engine software.

We've been using Bookinglayer's booking engine software for a while now, and it's been a game-changer for us. It's so easy to use, both for our team and our customers. The interface is really intuitive, and we've had no trouble getting everyone up to speed.

What's great is how customizable it is. We've been able to make our booking pages look exactly how we want them to, so they fit right in with our brand. And with different payment options available, our customers can pay however works best for them.

But what really sets it apart are the reporting tools. Being able to track bookings and sales trends has been invaluable for us. It's helped us make smarter decisions and optimize our business operations.

Overall, Bookinglayer's booking engine software has been a real game-changer for us. It's made our booking process smoother and given our customers a better experience. We'd definitely recommend it to any business looking to streamline their booking process.

While it's challenging to think of any significant drawbacks, one minor aspect could be the need for occasional workarounds for certain features. However, the exceptional customer support quickly addresses any concerns, often with upcoming feature releases already in the works. Additionally, their thorough client onboarding process ensures that the system is the right fit for your needs.

Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

No cons at this time. The process was seamless and nothing comes to mind.

Overall great experience. The booking system is super intuitive and the automation is a great time saving tool.

The onboarding was a big plus.
All the resources available on support are very helpful and the team!

Everything was great. Could not say anything negative!