Bookinglayer Reviews

I have worked in hospitality for over ten years and I can safely say that BL is the best PMS I have worked with.

BL has made our lives so much easier! The platform is incredibly intuitive, from setup to daily use. Everything works seamlessly, making it a pleasure to use. However, the real standout is the customer support team—their responsiveness and kindness are truly unmatched. They go above and beyond to help, making the overall experience exceptional.

We opened a new retreat center and decided to go with booking layer as well. There are no issues really.

Bookinglayer from our initial interaction caught our attention with their ability to understand our bespoke business. From demos to video calls, Tim Has and his team take a personalised approach to delivering a booking management system that is intuitive, robust, and ever-evolving. If you've ever left Windows for Apple and reflected on how your user experience improved you'll love switching to Bookinglayer. Where other systems we trialed left us wanting more and were resistant to customisation and feedback, the BookingLayer team is quick to consider feedback and provide a roadmap to your feature request. Their system is easy to set up, navigate, and use with its clean UI. Integrations with other platforms like Xero, ActiveCampaign, Mailchimp, and CRMs improve efficiency across our business. There's nothing to worry about as the team gives you a sandbox account to trial how it works and even provides demos to give you an idea of what it might look like on your site. Don't waste more time trolling forums for another solution. Give Bookinglayer a call or email and start a trial, you won't look back.

Our business appreciates the simple user interface, the stability of the platform, and their continued support. Thoughtful and intentional placement of functionality streamlines our workflow and no detail is left out. The platform provides the foundation of our booking system but leaves space for customisation to match our brand.

While the platform is stable there are sometimes bugs in the updates, but these are resolved quickly and quietly without lots of back and forth. As we are located in Australasia we sometimes have to wait awhile for tickets to be resolved from Europe.

Another standout feature of Bookinglayer's booking engine software is their customer support. Whenever we've had a question or run into an issue, their support team has been incredibly responsive and helpful.

What's impressive is how quickly they respond. We've never had to wait long to get a solution to our problem, which has been a lifesaver during busy periods. And it's not just about speed – their support team is also really knowledgeable and always goes above and beyond to make sure we're taken care of.

Knowing that we have such reliable support behind us gives us real peace of mind. It's one less thing to worry about in our day-to-day operations, and it's made a big difference for our business.

Overall, the fast and effective customer support from Bookinglayer is just another reason why we're so happy with their booking engine software.

We've been using Bookinglayer's booking engine software for a while now, and it's been a game-changer for us. It's so easy to use, both for our team and our customers. The interface is really intuitive, and we've had no trouble getting everyone up to speed.

What's great is how customizable it is. We've been able to make our booking pages look exactly how we want them to, so they fit right in with our brand. And with different payment options available, our customers can pay however works best for them.

But what really sets it apart are the reporting tools. Being able to track bookings and sales trends has been invaluable for us. It's helped us make smarter decisions and optimize our business operations.

Overall, Bookinglayer's booking engine software has been a real game-changer for us. It's made our booking process smoother and given our customers a better experience. We'd definitely recommend it to any business looking to streamline their booking process.

While it's challenging to think of any significant drawbacks, one minor aspect could be the need for occasional workarounds for certain features. However, the exceptional customer support quickly addresses any concerns, often with upcoming feature releases already in the works. Additionally, their thorough client onboarding process ensures that the system is the right fit for your needs.

Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

Tons of features, great onboarding support and reasonable price, front end looks nice. I would highly recommend.

No cons at this time. The process was seamless and nothing comes to mind.

Overall great experience. The booking system is super intuitive and the automation is a great time saving tool.

The onboarding was a big plus.
All the resources available on support are very helpful and the team!

Everything was great. Could not say anything negative!

A great tool for business, that offer more than just bed & breakfast. We were checking several tools and were really happy, when we found booking layer.

Bookinglayer had an answer to all our questions. We were kind of scared to change the base of our business, but everything went better than I could have imagined. Thanks!!

Just a personal thing: The design of the backend could be a little bit more modern, but nothing bad with the current one.

Way better than our previous booking software. Lots of way to customize the look and the text in different language. We love it.

Easy of use and the way we can add activities and book those with ease.
Customer service is excellent.

The taxes (we have 3 here in qc) is not an easy set-up and need a workaround if you have more than one.

We are super happy with the platform. The platform has a lot more potential than we are using at the moment, it is a matter of us putting a bit more time into setting up all features more in detail. For computer dummies we are, i think we have been able to do a good job already thanks to Bookinglayer.

The set up is straightforward and we are able to take online bookings and register payments automatically. This is a huge timesaver for us and also has given our business a more professional appearance as people want simple and easy booking and payment options when booking a holiday.

As it is a set up to cater to different businesses it does not always give the exact solution that would work best for us. It is not a custom-built platform of course. Having said this the Bookinglayer team is always helpful in offering a solution or tips how to create a workable set up within the platform.

The software answers all of our needs and make our and our client's daily life easier and we couldn't ask for better.

We like most about Bookinglayer is the visibility and the ease of management of our multiple properties listed on booking layer and also the simplicity of working with partners.

All of the issues we had were solved by the support so all in all, we don't have any remaining issues.
I must say there are some things we would like to have better in the booking engine to make it easier for the guests to book.

Bookinglayer is a game-changer for any business in the hospitality industry. The platform's functionality is nothing short of amazing, streamlining our booking process with unparalleled ease. Its user-friendly interface makes managing reservations, scheduling, and payments a breeze. What truly sets BookingLayer apart is their exceptional support team. Prompt, knowledgeable, and always ready to assist, they've turned what could be a daunting task into a seamless experience. Their dedication to customer satisfaction is evident in every interaction. Thanks to Bookinglayer, our business has not only gained efficiency but also a reliable partner. Highly recommended for those seeking excellence in functionality and support!

Their abundant options for design, tailoring to your unique services and customer easy to use portals.

They don't have an app yet for using on the go and using the web on my mobile doesn't allow full functionality or responsiveness.

The Bookinglayer system was discovered after a lot of research and using a few other systems. Our business is unique as we offer each guest the arrival night for free so it isn't changed. We also have packages and a few other items we need to customize which is great with this system.

The Bookinglayer support is excellent and the online help engine is very complete.

We like that we can customize it to suit our business. The an easy system to use, and it's fast and excellent uptime. The maintenance is great and the communication with us is the best we have experienced. We have been in business since 2008 and this is without a doubt the best booking system we have used.

To be able to extend a guest's stay after they have paid a deposit. Once the system issues a guest invoice, changing dates, unless the stay length is the same, is an issue for us as we often have guests not being about to get flights and have to extend or shorten their stay. In this case, we have to cancel and rebook the whole stay. It doesn't happen often but it's something that gets a little annoying at times.

Happy with the service and its super easy to use, rarely any issues with it going down, its user friendly on the back-end and for the guests on the front end its clean.

Easy to use, great support, and now with a channel manager integrated, it works really well!
Highly recommend!

I have not encountered anything that I have not liked to date.

Bookinglayer has been a game-changer for our surf resort. It has allowed us to streamline our booking process and manage incoming and existing bookings with ease. The platform is incredibly user-friendly and offers a range of features that make our lives so much easier. Capturing online payments is essential for us, and Bookinglayer's integration with various payment processing firms has been a huge help. We particularly appreciate the ability to set flexible and dynamic rates based on popularity or season, even though we don't use it a lot. Overall, we highly recommend Bookinglayer to anyone looking for a reliable and efficient booking software.

Easy to capture all necessary details when guests make a reservation- User-friendly platform with many useful features for managing bookings- Online bookings streamline our business and save time- Seamless integration with various payment processing firms for capturing online payments- Offers flexible and dynamic rates based on popularity or season- Direct integrations with Stripe, Xendit, Mollie, and more- Automatic invoicing and connection with Xero

There is no mobile app or helpful mobile version. Also the pricing is on the higher side of the medium range, however the functionalities that you get in return are more then worth it.

I run both a big surf camp and a small surf house and I've been using Bookinglayer since 2019. It's just the best software. I run everything super easily and smoothly, from packages to rentals and other services. Everything can be visualised clearly and organised with our teams. They also integrated a channel manager to their system. Tutorials will help on every aspect to set it up. On top of that, the team is very friendly and responsive. Definitely recommend them!

The team/support behind it, the features, the customisation to make it perfectly adapted to your business.

A Pro that has a Con: As you can customise everything you want, it can take time to set up the whole system and master it, but that's only because in our camp there are so many things included and optional. Probably not a problem for smaller structures.

Definitely recommend. It has saved me a lot of time and compared to all the other user interfaces, I believe its definitely the best looking and easiest to use.

Ease of use, very pretty user interface, powerful backend. For me its like having an employee do a-lot of the reservation/admin tasks.

On the more expensive end but you get what you pay for.

As the business owner of Surf & Yoga Retreats operating in five countries, I find this system to be very efficient and user friendly.

- Easy to use as a back office use
- Outstanding customer service
- Minimal downtime
- Easy to use as a front end user

I don't find any cons with this at the moment.

Great platform and saves us a lot of time and resources. I would recommend this platform for very customisable bookings.

Easy to use and very adaptable to our needs. Once it is set up, it pretty much runs all our bookings with little involvement from our staff. Great customer support, always quick and helpful.

Calander is a bit tricky sometimes, although we do not use that feature too much.

Overall great product and highly recommended for small scale business like surf camps and surf schools!

Great functionality and support for affordable price, lots of functions which can be customized to suite your needs.

Some advanced features only available at extra cost.

In general the program has satisfied my needs as a sales manager and operationally, since I had the induction with Diego Alvarado, an excellent person by the way, it has been very easy to teach the receptionists the use of the program.
The only thing that gets a little tedious is the configuration of seasonal prices and discounts, it is a bit complex and you have to be careful. However, the rest is quite user friendly.
The customer service is very good, they are always attentive to help and in general it is a super useful tool for those who are starting the hosting sector and for those who already have many years of working this we will agree that it is a tool that facilitates the management of the day to day.

After having worked with three different PMS, without a doubt Bookinglayer has very useful facilities in the booking business, since it facilitates everything from communication to the management of collections and payments.
Its calendar is dynamic and you know you can easily locate with your day to day, the connection between the sales channels and the implementation of the channel manager make you have everything at hand without the need to configure or review another additional program.

From my experience I can say that it is the most complete hotel management and administration program I have ever used.
And even though the time difference in Costa Rica with the Bookinglayer staff and big, whenever I needed help they were quick to help me, but in reality the program is designed so that you can do most of the work yourself.

The only thing I could suggest to improve is the handling of customer data with the credit card, as a means of guarantee to make effective the cancellation policies and damages, however you manage with the web check in in the files you ask customers.
I would also suggest and it would be very useful to have a mobile version, that way as an administrator or manager you can manage a reservation wherever you are, without depending on the computer.
An App would be great, where you can assign visual roles for maintenance and cleaning workers.

I did have some challenge to set up Bookinglayer and fit my business' needs but once it was found a way, my life became much easier.

Makes thing easy for owners and customers. Lots of sales information useful to make decisions. Great support from the team.

Nothing bad to appoint. All good.