BulkSMS.com Reviews

The overall experience was a good one & i felt the company listened & took notice of my query.
I felt valued as a customer

The information i got from support was precise & delivered promptly. They answered my e mail straight away & came back a second time when i said the problem wasn't sorted.

I really cant think of any cons at this time. Just continue with the good service & support

Excellent service, one of the best i have experienced,

Really helpful, Johnathon was a saint, he explained everything in detail, and nothing was to much trouble for him, really impressed.

The fact that they send you a step by step explanation of how to resolve your problems

Mediocre, but have not seen better and can't really be bothered changing.

Fairly easy process to set up bulk messages.
Relatively low cost compared to alternatives.
Fairly reliable.

Charges for messages not sent (due to errors).
App needs more work.
Need to re-verify your mobile number regularly.
Invoicing in Euro requires exchange rate conversion.

Perfect and clear communication, keep it up! I really appreciate your professionalism, would recommend anybody, anytime.

Immediate response and attention to requests. I was asking for their BEE Certificate as part of our compliance and got the best service!

No complaints. I am very much happy with the overall experience.

Problem solved.
Compliments.

Excellent assistance.

I had a problem sending the authcode via SMS to connect to the company VPN (via the Draytek firewall).
The assistance was excellent, fast and professional!

Good service, we want to try it but i think is the best service for the moment to do what we need. Thanks

The customer support experience is exemplary. The pricing for SMS services utilized in the PRTG software for alert notifications is reasonable.

Until now, I don't have any cons for this service.

Excellent support when I forgot my password. Solved within minutes. Clear instructions. Simple, efficient, reliable, and inexpensive.

Everything. Have been using the product for 25 years for to text 4 Non Profit Organisations members, Family, Friends, and Residents in my apartment block.

I like BulkSms. What is not to like? Simple, efficient, reliable, inexpensive.

Poor service.

Nothing.

Still cant reset my password, 3 emails sent.

I'm happy to know that queries are attended to promptly. There's no long waiting periods and if they say you're being transferred to person X then that person attends to your query. Unlike other service providers where you are being transferred to one person, then another, then another and your problem is not resolved

I was impressed by the fact that when I called there's no long waiting period before someone answers. The lady introduced herself with professionalism and informed that that would be directed to the correct department. I was then referred to the person in that department; his name was provided, I was transferred, he answered and assisted me quite promptly and professionally.

I don't have any cons at present because the platform is easy to use. You know how many credits you're using etc etc.

My results and final decision are only due to the nature of my customers' requirements and in no way do (my failed results) reflect in any way or shape the service nor its quality. The support team is properly a good one too I may add. Great support, excellent attitude and very customer conscience.
I know this sounds too good as a review, but i really enjoyed working an debugging my issue with these people.

Customer Oriented, Quick minded and extremely helpful in resolving a technical issue. My issued ultimately failed to be resolved but this was not due to any lack of knowledge nor on any part because of BulkSMS. My conditions to work with the service we're out of the scope of what BulkSMS could provide, issue is on me, not BulkSMS.

Nothing, besides the fact that the SMS forwarder was not able to perform as per my requirements. Which is a contractual argument, nothing to do with BulkSMS directly.

Quick and easy! When you use GPT to setup the API and resolve reasons why messages don't send. Very quick once figured out and sms's send very fast

Customer service resolved my query in less than 1 hour! SMS sent is SUPER fast and really much cheaper than Twill

The dashboard is a bit outdated. Reasons why messages don't send are a bit of a hassle. Best to just ask ChatGPT what the errors are and API implementation.

BulkSMS was easily integrated with the deals magnet application. We had an issue and this was speedily resolved.

Hassle free integration with the deals magnet application. we had a timely response and a speedy resolution to an issue we had regarding sending message via api integration.

We have just started using this service for the deals magnet app which is yet to be launched. still too early to mention any.

100%

Easy to use.Got support at midnight in a crisis situation.
Clear instructions.
Hassle Free.
Easy Imports.

None.

As a developer, from my experience with BulkSMS.com system integration and uses has been highly positive than expected. Their platform is well-documented, making integration straightforward and efficient. The API is user-friendly, with clear documentation and example code that made connecting our systems smooth and hassle-free. Additionally, their customer support was responsive and knowledgeable, promptly assisting with any technical questions I had. The service has proven reliable for large-scale message sending, with excellent delivery rates and transparent tracking features. Overall, BulkSMS.com provides a robust, developer-friendly platform, and I would recommend it to anyone looking to integrate SMS capabilities into their applications.

I appreciate their excellent customer support! When I reported an issue, their team responded promptly and provided a clear resolution. They were attentive, professional, and ensured I was fully informed throughout the process. Their commitment to customer satisfaction is impressive. Highly recommend their service for anyone seeking reliable and responsive support!

For the mean time, there was nothing poor regarding to their services.

I received outstanding support from Kaamil, even during the festive season when delays are usually expected.

An incredibly user-friendly product with excellent support, perfect for delivering messages to a large group.

I haven’t experienced any drawbacks worth mentioning, only a positive experience.

We are very satisfied with the service we've been using almost 5 years now.

Fast response and assistance when we have a problem.

None.

Very please thus far....I'd recommend BulkSMS to anyone looking to tap their users in an affordable manner.

I appreciated the help and guidance setting up our first SMS account! The replies to my support tickets were very prompt.

A little confusing for a first-timer, but support helped me through it.

Excellent service.

I am well into my 8th decade, and BulkSMS is crucial to my navigation of online security. It is how I confirm to the need for additional security codes. Recently I changed my OS ie in effect was operating from a new computer, and my bank wanted that additional assurance. But their messages didn't reach me. I contacted BulkSMS support and they investigated over a period of more than a week, and ultimately concluded that there was a wider issue that I had been affected by. The team kept me updated about their progress.
All too often, online 'support teams' are keen to attribute blame elsewhere or fob off complaints any which way. BulkSMS are the real deal.

Nothing to complain of.

Their service is top tier, they responded almost instantly and they are very patient with their clients! I would 100% recommend them to anyone.

Their service is very efficient and they attend to their clients.

Restrictions on buying credits you can only buy credits that are within their specified packages only.

Very unhappy
I have said it all already in the cons
Planned to send one message out fast
Very user unfriendly

The idea of sending messages fast to my clients.

To whom it may concern

My plan was to send approximately 2000 messages to my clients. This task was only completed 2 weeks !!! Later
Extremely user unfriendly
Had to scroll down for each phone number to add. Absolute night mare
After arranging a conference with your staff, it was still not possible to send the messages.
I had to ask my son in law. He had nearly a two hour conversation with your staff how to make it go.
Last not least I had to buy more credit. I had counted the messages which I managed to send and i couldn’t have taken up all the credit which i originally paid for.
It was very misleading between credit and messages
Sorry but I cannot recommend your service at all. It was actually a nightmare because I had to get out the messages as quick as possible
Regards
Andrea