CAPS Verified Customer Reviews (2026)

RouteGenie is NEMT software running medical transportation operations at scale: 600+ fleets, 20,000+ vehicles, 46 states and two countries, approximately 50,000 trips every day. Where operators feel it: schedules rebuild automatically with native multiload, not by hand; broker trips flow in and statuses flow back across 28 live integrations including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, MAS and Uber Health; Medicaid billing, CMS 1500, claim scrubbing and denial management live in the same system as dispatch. Multi-site operators run every location in one instance with role-based access and a complete audit trail on every trip change. Enterprise administration comes standard: SAML2 SSO, single-tenant deployment with per-customer data isolation, SOC 2 Type 1 attestation, HIPAA-aligned controls and BAAs, open REST API. Pricing is flat per vehicle with unlimited trips and unlimited users — cost tracks fleet size, not trip volume or headcount, so total cost does not climb as volume grows. Enterprise agreements include dedicated implementation, named support and RFP support. No fleet minimum.

Trinium stands out as a top provider in the field of intermodal trucking and drayage systems, catering to businesses with a driver range from 10 up to over 1,000. Their flagship product, Trinium TMS (Transportation Management System), serves as a comprehensive enterprise solution specifically designed for intermodal trucking firms. Currently, TMS is utilized across every intermodal and cargo sector in both the U.S. and Canada, effectively overseeing both domestic and international container operations. The company aims primarily to enhance its clients' financial performance by adopting industry-leading practices. Trinium has implemented various enhancements that positively impact customer operations, such as boosting revenue per fleet without needing to expand staff. Additionally, they focus on reducing charges related to equipment detention, including Per Diem, Rail Storage, and Port Demurrage. Their mobile communications system significantly enhances dispatcher efficiency and driver productivity, while customer service sees marked improvements through timely and precise updates via EDI and automated emails. Ultimately, Trinium is committed to driving operational excellence for its clients in an ever-evolving industry landscape.

Artificial intelligence continuously evaluates driving patterns to pinpoint unsafe behaviors behind the wheel. This allows for immediate coaching of drivers, enhancing their safety, protecting the public, and safeguarding company resources. With a user-friendly and adaptable platform, maintaining ELD compliance becomes a straightforward task. Our ELD system accommodates all FMCSA exemptions, empowering drivers to adhere to regulatory standards. Additionally, drivers benefit from turn-by-turn navigation tailored to their vehicle’s dimensions and weight. They also have the capability to scan documents directly from their tablets. Monitoring estimated times of arrival (ETAs) and tracking service duration ensures timely deliveries for your loads. Dispatchers can efficiently assign stops and entire routes to drivers or vehicles using a convenient drag-and-drop interface. The dispatch board simplifies the organization of schedules, allowing for rapid adjustments when necessary. You can easily track when trucks deviate from their planned routes on a map. Furthermore, your drivers can receive training aimed at enhancing their overall efficiency and performance on the road. This comprehensive approach not only improves safety but also boosts operational effectiveness.