
SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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Gemini Enterprise Agent Platform is an advanced AI infrastructure from Google Cloud that enables organizations to build and manage intelligent agents at scale. As the evolution of Vertex AI, it consolidates model development, agent creation, and deployment into a unified platform. The system provides access to a diverse library of over 200 AI models, including cutting-edge Gemini models and leading third-party solutions. It supports both low-code and full-code development, giving teams flexibility in how they design and deploy agents. With capabilities like Agent Runtime, organizations can run high-performance agents that handle long-duration tasks and complex workflows. The Memory Bank feature allows agents to retain long-term context, improving personalization and decision-making. Security is a core focus, with tools like Agent Identity, Registry, and Gateway ensuring compliance, traceability, and controlled access. The platform also integrates seamlessly with enterprise systems, enabling agents to connect with data sources, applications, and operational tools. Real-time monitoring and observability features provide visibility into agent reasoning and execution. Simulation and evaluation tools allow teams to test and refine agents before and after deployment. Automated optimization further enhances agent performance by identifying issues and suggesting improvements. The platform supports multi-agent orchestration, enabling agents to collaborate and complete complex tasks efficiently. Overall, it transforms AI from a productivity tool into a fully autonomous operational capability for modern enterprises.
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AI Sommelier
Pinpointed revolutionizes the online shopping landscape through its cutting-edge AI agents, which can transform casual website visitors into buyers in under a minute. These smart assistants fill the gap often seen in traditional e-commerce by offering tailored product suggestions, recommending perfect wine pairings, and providing expert advice akin to that of a knowledgeable store associate.
With features such as voice activation and the capability to converse in 16 different languages, our AI agents are ready to assist customers 24/7, helping them make informed choices, matching products to their budget, and ensuring they have access to the latest inventory updates. Proven to boost conversion rates and reduce support burdens, Pinpointed fosters outstanding digital experiences that convert occasional browsers into loyal shoppers, guaranteeing a smooth shopping experience each time. Additionally, the platform’s innovative approach ensures that every interaction is not only personalized but also memorable.
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Dopamine
Dopamine serves as an intuitive AI agent platform that empowers users to effortlessly design, deploy, and manage intelligent AI agents customized for specific tasks and workflows. By prioritizing swift implementation and simplified procedures, it allows users to establish functional AI "teammates" in just minutes rather than weeks, leveraging a visual agent builder, tailored instructions, and connections to real-time data sources for prompt responses. Users can seamlessly integrate various agents into unified workflows, modify each agent's cognitive and behavioral settings, and work alongside colleagues or communities by sharing their creations. This adaptability makes Dopamine particularly effective for activities like summarizing information, automating repetitive tasks, generating and editing content, and overseeing projects. The platform aims to resolve the frequent difficulties and intricacies found in other agent and workflow builders, providing noticeable productivity gains from the start while fostering collaboration across diverse projects and reducing the need for complex engineering solutions. Ultimately, Dopamine aspires to empower its users, simplifying the way they harness AI for their daily responsibilities and enhancing their overall efficiency. With its user-centric approach, Dopamine not only streamlines workflows but also promotes innovation by allowing users to experiment with AI without the usual barriers.
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