What is CSG Advanced Convergent Platform (ACP)?
The CSG Advanced Convergent Platform™ (ACP) is recognized for its dependability in cable billing, customer support, and overall business efficiency, solidifying its reputation as the top choice in the North American cable and DBS industry. Our fully operational customer care and billing system, which is outsourced, emphasizes the importance of a seamless customer experience, which is crucial for mutual success. The platform is designed to support the entire customer journey, encompassing everything from initial account creation to installations and upgrades. Thanks to ACP’s pre-integrated architecture, businesses can enjoy agile billing and revenue management, making it easy to scale billing operations as needed. By taking care of the complexities involved in system integration, we allow you to focus on improving customer satisfaction and growing your market presence while ensuring your daily operations function without a hitch. With CSG at your side, you can be confident that your billing requirements are handled with expertise and precision. Our commitment to excellence means that you can dedicate more time to strategic initiatives rather than administrative concerns.
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Meter Management System
Microsoft Dynamics Foundation
❖ Oversee metering devices including their locations, serial numbers, and operational status.
❖ Automatically retrieve meter readings through M-Bus gateways for efficiency.
❖ Alternatively, you can upload meter readings from MDM systems or Excel files.
❖ Built on the robust Microsoft Dynamics 365 Business Central platform.
❖ Features a user-friendly and intuitive interface for seamless navigation.
❖ Seamlessly integrate your ERP system, customer management, and billing processes with the included Business Central subscription.
Tariffs & Rating Cloud Service
❖ Offers a powerful tariff configuration tool that simplifies the creation of complex tariffs.
❖ Capable of billing various utility services such as electricity, gas, water, sewage/wastewater, and heating.
❖ Supports both postpaid and prepaid billing options for flexibility.
❖ Allows for consumption-based pricing, fixed or stepped rates, time-of-use (TOU) rates, periodic charges (like standing or daily rates), and discounts.
❖ Provides billing options by customer, customer group, or property on any scheduled basis, whether monthly or annually.
❖ Operates under a Software-As-A-Service (SaaS) model, managing all necessary infrastructure, software, and maintenance tasks.
❖ Hosted securely at our data centers in Latvia, with options for public cloud hosting (AWS, Microsoft Azure) or private cloud solutions.
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Screenshots and Video
Company Facts
Company Name:
CSG
Date Founded:
1994
Company Location:
United States
Company Website:
www.csgi.com/products/advanced-convergent-platform/
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English