SBS Quality Management Software
The SBS QMS Suite is composed of five interrelated software modules designed to enhance Quality compliance efficiency.
1) The SBS Quality Database includes tools for managing CAPA and 8D corrective actions, overseeing nonconformance issues, conducting risk analyses such as FMEA and SWOT, handling various audit management needs, and ensuring Environmental Health and Safety (EHS/HSE) compliance.
2) SBS Ground Control focuses on managing employee training through a Learning Management System (LMS), offering self-paced training options, and providing document control features.
3) SBS Asset Tracking Database oversees calibrated equipment, preventive maintenance schedules, and comprehensive asset inventory management.
4) The SBS Inspection Database captures and records inspection data for incoming materials, in-process checks, and final product assessments, allowing for the generation of real-time SPC charts, development of inspection and control plans, and archiving data for future statistical evaluations.
5) The SBS Vendor Management maintains an approved vendor list (AVL), formulates vendor qualification plans, and tracks the qualification history of suppliers.
Each of these modules may be purchased individually or in any combination to meet your needs.
On-premise and cloud-based options are available.
Free demos are available for download or contact us for a cloud-based demo.
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Talkdesk
Create a smooth and effective customer experience that effortlessly transitions across multiple channels. Our AI-powered, automation-centric solutions are tailored for everyday applications. Each year, we unveil a host of new features, solutions, and integrations to keep our platform ahead in the realm of customer experience technology and current trends. By prioritizing automation, we significantly improve essential customer service workflows utilizing the capabilities of Talkdesk AI. Yet, the proof lies in our clients’ successes; delve into diverse testimonials that highlight how they have effectively met their customers' needs. Revolutionize your customer service operations with CX Cloud, an all-encompassing suite of enterprise-level applications that seamlessly integrate for customer self-service, omnichannel communication, workforce engagement, employee collaboration, and analytics—all housed within a singular cloud-native system. Delight your agents with an intuitive interface while boosting the adaptability of your contact center by easily modifying every aspect of CX Cloud, from IVR routing settings to the agent dashboard. Additionally, these innovative tools empower you to deliver a consistently outstanding experience for both your team and your clientele, reinforcing the value of exceptional service at every touchpoint.
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Calibration Control
Calibration Control (CC) serves as a vital tool for asset management, maintenance, and calibration. With the ability to easily and visually monitor equipment that requires calibration or maintenance through customizable highlighted grids and automated email notifications, CC enhances operational efficiency. Comprehensive audit trails ensure the traceability of equipment, personnel, and companies, while also accommodating attachments, certificates, and related documentation.
By utilizing either custom or standard barcode labels that can be scanned via user-friendly dialogs, you can streamline the calibration control process and significantly improve speed. Furthermore, the Report Designer allows you to craft unique reports or adjust existing templates to better suit your needs.
Widely adopted by ISO, FDA, and ANSI quality systems, CC ensures compliance and facilitates communication of that compliance to both auditors and internal stakeholders. While initially designed for the manufacturing sector, its applications extend to diverse fields including Metrology Services, Health Care, Aviation/Aerospace, Mining, Testing, Maintenance, Design Engineering, Oil Wells, Distribution, and Packaging, among others. This versatility makes CC an indispensable asset across various industries.
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NiCE CXone Mpower
NiCE CXone Mpower is an AI-powered customer experience platform built to unify and modernize CX operations. It combines experience automation, AI agents, workforce augmentation, and analytics in a single ecosystem. The platform is purpose-built for CX, using thousands of domain-specific AI models to deliver accurate, conversational interactions. NiCE enables organizations to automate customer journeys from intent recognition to fulfillment. Proactive AI agents engage customers throughout onboarding, service, and retention. The platform analyzes real customer conversations to uncover insights and optimize automation strategies. With an open and extensible architecture, NiCE integrates easily with existing enterprise systems. Its secure cloud foundation supports large-scale operations with high availability and compliance. Real-time dashboards provide visibility into performance, efficiency, and customer satisfaction. AI-enhanced voice capabilities remove language barriers across global interactions. NiCE delivers measurable results such as faster response times, higher CSAT, and increased operational efficiency. The platform empowers organizations to transition from manual processes to intelligent, AI-driven customer engagement.
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