
Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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An API driven by Google's AI capabilities enables precise transformation of spoken language into written text. This technology enhances your content with accurate captions, improves the user experience through voice-activated features, and provides valuable analysis of customer interactions that can lead to better service. Utilizing cutting-edge algorithms from Google's deep learning neural networks, this automatic speech recognition (ASR) system stands out as one of the most sophisticated available. The Speech-to-Text service supports a variety of applications, allowing for the creation, management, and customization of tailored resources. You have the flexibility to implement speech recognition solutions wherever needed, whether in the cloud via the API or on-premises with Speech-to-Text O-Prem. Additionally, it offers the ability to customize the recognition process to accommodate industry-specific jargon or uncommon vocabulary. The system also automates the conversion of spoken figures into addresses, years, and currencies. With an intuitive user interface, experimenting with your speech audio becomes a seamless process, opening up new possibilities for innovation and efficiency. This robust tool invites users to explore its capabilities and integrate them into their projects with ease.
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Gemini 3.5 Transcribe
Gemini 3.5 Transcribe embodies Google’s most sophisticated approach to speech-to-text technology, designed for complex voice interactions and real-time transcription. Instead of simply converting spoken words into written text, it transforms raw audio into refined, accurate, and well-organized text while adeptly handling background noise, complex jargon, diverse accents, dialects, and the nuances of natural speech patterns. Its advanced transcription features intelligently recognize self-corrections, remove filler words such as “ums” and “ahs,” and deliver the final output in a format that is easy to read. This model supports continuous bidirectional streaming with response times under a second, making it perfect for engaging voice applications, in addition to its capability to analyze pre-recorded audio from meetings, call logs, and other recordings while maintaining speaker identification and providing word-level timestamps. Moreover, its customizable vocabulary feature enhances its ability to recognize specific terms, unique spellings, postal codes, order IDs, and language that is particular to various industries, increasing its applicability across different scenarios. Consequently, Gemini 3.5 Transcribe emerges as an exceptional option for anyone in need of top-notch transcription services, empowering users with a tool that can adapt to diverse communication needs effectively.
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Voxtral Mini Transcribe Realtime 3
Voxtral Mini Transcribe Realtime 3 represents a cutting-edge speech-to-text solution made available through Mistral’s API, specifically tailored for applications that demand prompt transcription services. By leveraging WebSocket technology, it streams audio while providing real-time transcription events as users speak, featuring customizable streaming latencies. This model serves as an excellent choice for developers interested in implementing live captions, improving voice assistant operations, or refining voice-agent workflows with precise transcription. Among its notable capabilities are turn detection, speaker diarization, and context biasing, which cater to specialized vocabulary needs, along with support for transcription in 45 languages and dialects. Users enjoy a seamless connection to the real-time endpoint, enabling them to access transcription events as the audio is being processed, thus removing the necessity to wait until an entire audio recording is complete. As a distinguished member of Mistral’s Voxtral audio model family, Voxtral Mini Transcribe Realtime 3 excels in versatility and efficiency across numerous applications. This functionality not only streamlines the transcription process but also enhances user engagement by delivering immediate and accurate voice-to-text conversion. Its wide array of features makes it a vital asset for developers looking to improve interaction through sophisticated voice transcription capabilities.
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