Robin by Atera
Robin by Atera is an autonomous IT operations platform designed to deliver enterprise-grade technical support by automatically resolving device and cloud-related issues. The system uses agentic AI to handle the full lifecycle of IT support requests, from intake to resolution. When an employee submits a request through channels such as Microsoft Teams, Slack, email, or an IT portal, Robin immediately analyzes the issue and verifies the user through integrated identity systems. The platform gathers relevant device and system data to diagnose the problem and determine the appropriate resolution steps. Robin can perform a wide range of actions directly on devices and cloud environments, including installing applications, repairing software, managing system updates, resolving network connectivity issues, and monitoring hardware performance. The platform follows defined security policies and approval workflows to ensure that actions are compliant with organizational rules and access permissions. Robin also logs every action and decision in an audit trail, providing full visibility into support operations. Over time, the system improves its performance through continuous learning by analyzing past incidents, actions, and outcomes. Organizations can monitor Robin’s activities through analytics dashboards that track ticket volumes, resolution patterns, and system performance. By automating technical support tasks and resolving incidents autonomously, Robin helps organizations reduce IT workload, eliminate support delays, and improve overall operational efficiency.
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Admin By Request Endpoint Privilege Management
Quickly enabling Just-In-Time privilege elevation for all employees is essential for modern security. Both workstations and servers can be efficiently managed and onboarded through a user-friendly portal. Utilizing threat and behavior analysis, organizations can detect and thwart malware attacks and data breaches by pinpointing risky users and assets. Instead of elevating user permissions, applications are elevated, which streamlines the process and cuts costs by assigning privileges based on specific users or groups. Whether it's a seasoned developer in IT or a less experienced staff member in HR, there is an appropriate elevation strategy available for every type of user to effectively manage your endpoints. Admin By Request includes a comprehensive set of features that can be tailored to suit the unique requirements of different users or groups, ensuring a customizable approach to security. This flexibility allows organizations to maintain robust security while accommodating diverse workflows.
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Symops
Sym is a highly accessible platform that assists organizations in establishing just-in-time access controls, enhancing security while maintaining operational efficiency. It streamlines the process of granting and revoking temporary access to production environments, significantly reducing the risks associated with excessive credential distribution. Equipped with a low-code software development kit, teams can develop customized authorization workflows that seamlessly integrate with platforms such as Slack, facilitating a more efficient approval process. Furthermore, Sym's centralized governance features ensure that all access requests and approvals are thoroughly documented, which supports compliance with important regulations like SOC 2. Its integration capabilities with services such as AWS Identity Center and Datadog further strengthen its ability to manage access across various infrastructures. By leveraging Sym, organizations empower their teams to work quickly while still adhering to rigorous security measures. This balanced approach to agility and security positions Sym as a vital resource in the rapidly evolving digital environment, ultimately fostering a culture of both innovation and responsibility.
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CMW Platform
This low-code Business Process Management Suite (BPMS) enables medium and large enterprises to design, automate, and continuously improve business processes — while staying aligned with corporate architecture, IT governance, and compliance standards. It empowers both business and IT teams to collaborate and rapidly deliver workflow-driven applications without heavy coding or long development cycles.
The platform supports a wide range of automation scenarios, including CapEx approval, procurement management, customer order processing, approval workflows, and document tracking — replacing email-based and manual routines with structured, transparent, and auditable digital workflows.
Built-in Enterprise Architecture (EA) capabilities allow organizations to model business capabilities, link them to operational processes and systems, and ensure traceability across business and IT layers. This helps enterprise architects align process changes with strategic goals, manage dependencies, and support long-term transformation initiatives.
With visual tools for process design, data modeling, access control, and integration with core enterprise systems (ERP, CRM, DMS), the suite enables fast deployment, cross-department collaboration, and continuous optimization. Flexible deployment options (cloud or on-premises) ensure security and scalability in regulated environments.
The BPMS is used across multiple industries — including manufacturing, financial services, healthcare, energy, and the public sector — by organizations seeking to reduce operational costs, improve agility, and modernize their process landscape without disrupting core systems.
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