What is Chatfuel?

Chatfuel stands out as a top-tier automation platform for messaging on Facebook and Instagram. With Chatfuel, you can effectively boost lead generation, tailor your marketing efforts, and streamline customer support processes. Additionally, you can start using Chatfuel at no cost, making it accessible for everyone. Its user-friendly interface ensures that even those with minimal technical skills can benefit from its features.

Pricing

Price Starts At:
$15.00/month
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Chatfuel provides an API

Screenshots and Video

Company Facts

Company Name:
Chatfuel
Date Founded:
2015
Company Location:
United States
Company Website:
chatfuel.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Chatfuel Categories and Features

Marketing Automation Software

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Lead Generation Software

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Chatfuel Customer Reviews

Write a Review
  • Reviewer Name: Lynn J.
    Position: Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Platform for Informal Conversations

    Date: Feb 05 2021
    Summary

    Chatfuel has taken discussions and communications higher, making it more precise and confidential. Chatfuel is also immediate and secure.

    Positive

    Chatfuel has a design which accommodates all persons from different spheres of life. Furthermore, Chatfuel drive togetherness, and acts as a relaxation solution.

    Negative

    Chatfuel aims at uplifting spirits, making it a way for improving on morale. Again, Chatfuel takes challenges head on, the vendor issuing a solution for them.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Facebook Messenger Bots Made Simple

    Date: Jan 11 2021
    Summary

    Overall, Chatfuel is a powerful and easy to use tool for setting up Facebook Messenger chat bots. The application displays a straightforward flow chart indicating all possible answers. Good pricing and customer support. Recommended for organizations of all sizes.

    Positive

    Very easy to set up new Messenger chat bots. Intuitive framework including easy to follow flow charts. Loaded with features and highly customizable. Pricing provides good value. Excellent customer service.

    Negative

    User interface can feel a bit cluttered but it’s not a problem once you get the hang of it.

    Read More...
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