CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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TruGrid
TruGrid SecureRDP provides secure access to Windows desktops and applications from virtually any location by utilizing a Desktop as a Service (DaaS) model that incorporates a Zero Trust approach without the need for firewall exposure.
The key advantages of TruGrid SecureRDP include:
- Elimination of Firewall Exposure & VPN Requirements: Facilitates remote access by preventing the need to open inbound firewall ports.
- Zero Trust Access Control: Limits connections to users who have been pre-authenticated, significantly lowering the risk of ransomware attacks.
- Cloud-Based Authentication: Reduces dependency on RDS gateways, SSL certificates, or external multi-factor authentication (MFA) tools.
- Improved Performance: Leverages a fiber-optic network to reduce latency in connections.
- Rapid Deployment & Multi-Tenant Functionality: Becomes fully functional in less than an hour with a user-friendly multi-tenant management console.
- Built-In MFA & Azure Compatibility: Offers integrated MFA options in conjunction with Azure MFA and Active Directory support.
- Wide Device Compatibility: Functions effortlessly across various platforms, including Windows, Mac, iOS, Android, and ChromeOS.
- Continuous Support & Complimentary Setup: Provides 24/7 assistance along with free onboarding services, ensuring a smooth transition for users. Moreover, organizations can trust that this solution will adapt to their growing security needs seamlessly.
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HPE FlexNetwork MSR95x Router Series
The HPE MSR95x Router Series delivers robust and efficient routing solutions tailored for small branch offices, all packaged in a compact and cost-effective design. This series seamlessly integrates routing, switching, wireless, security, and voice functionalities without requiring additional licensing, thereby enhancing service delivery and simplifying WAN management for organizations. It offers a range of flexible deployment choices, including Zero Touch Provisioning and LTE options for WAN connectivity. By leveraging Comware v7 along with fiber connections, the MSR95x achieves the performance and advanced features typically associated with modular routers, such as Intrusion Prevention Systems (IPS) and strong encryption, all while maintaining a fixed port setup. Notably, this series excels in providing high-performance fiber routing, switching, and security capabilities, achieving remarkable speeds of up to 3 million packets per second (Mpps). It encompasses integrated support for 1/10GbE, WAN, LAN, and fiber (SFP), alongside compatibility with 4G LTE, 3G, and IEEE 802.11b/g/n WLAN, all within one device. Furthermore, it boasts essential features like built-in encryption, a stateful firewall, Network Address Translation (NAT), and ADVPN security functions. The unified Comware v7 operating system, along with a zero-touch deployment approach and a user-friendly single-pane-of-glass management interface, enhances usability and operational efficiency for network administrators. In essence, the MSR95x series emerges as a multifaceted solution, adept at meeting the diverse demands of contemporary networking environments while ensuring future scalability and reliability.
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HPE FlexNetwork MSR4000 Router Series
The HPE MSR4000 Router Series is engineered to deliver outstanding routing performance for sizable branch offices, reaching up to 36 Mpps, all while maintaining a budget-friendly approach. It comes equipped with a wide range of features such as integrated routing, switching, security, VPN, and SIP capabilities, eliminating any need for additional licensing and thereby simplifying service delivery and enhancing the management of corporate WANs. Moreover, the series includes the Open Application Platform module, which facilitates a broad spectrum of virtualized applications, further increasing its adaptability. With its distributed and modular design, the architecture guarantees high reliability and strengthens the resilience of large branch locations. Security is notably enhanced through built-in Intrusion Prevention Systems (IPS) and the option to subscribe to HPE IPS filters, supported by a zone-based and stateful firewall for extra safeguarding. Additionally, OpenFlow compatibility augments Software-defined Networking (SDN) capabilities, while features such as WAN optimization and Intelligent Resilient Fabric (IRF) significantly improve overall performance. The router series also accommodates Ethernet Virtual Interconnect (EVI), VXLAN, and VPLS technologies, as well as fiber LAN switching and high-density E1/T1 modules. By effectively merging multiple network functions—routing, switching, security, and voice—into one unified solution, the HPE MSR4000 Router Series streamlines network management. This integrated strategy not only boosts operational efficiency but also equips organizations to adapt to their changing networking needs more effectively, ultimately fostering a more agile IT environment.
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