What is Commerce7?
We streamline the delivery of an outstanding shopping experience for your customers across various channels. By treating each customer as a distinct individual, you can customize their interactions within your club, eCommerce site, and tasting room. This personalized approach cultivates a stronger bond with your tasting room patrons and deepens their loyalty to your brand. Our innovative tools, including an automatic account updater, automated club emails, and user-friendly interfaces, greatly diminish the volume of customer inquiries. With Commerce7, you gain access to intuitive search functionalities, comprehensive data displays, and detailed reports that ensure essential information is always at your fingertips. Crafted for optimal efficiency, Commerce7 processes 1,000 club members in merely 90 seconds, and its APIs generally respond in less than 100 milliseconds, providing a smooth experience for both you and your clients. Such impressive speed enables businesses to concentrate more effectively on expansion and enhancing customer satisfaction, ultimately leading to increased success and profitability.
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Commerce7 Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Flawed system
Date: Mar 20 2025SummaryTerrible. Would not recommend this system. We have a great website designer who has helped us set up this system which is the only reason we are still with Commerce7.
PositiveEverything is on one place so you can get a big picture of what each customer spends or events they attend.
NegativeYour register POS view is actually their website
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Vinoshipper and Commerce 7 do not sync as they state it does
Their email campaign does not work if there are emails that are faulty. The system quits after 8 faulty emails and will not send out your campaign.
Customer service is lacking. There is no phone number or chat just an email and they take awhile to get back to you.
It is very expensive. They charge you $400 a month plus 1%
They have no action plan if their system goes down or if the internet stops working. They will tell you that their only source to help you is to email them and wait for them to reply as soon as they can.
They make you watch videos that are outdated to set up the system on your own. They have moved buttons around and have given different names to the buttons and still expect you to use the same outdated videos. If you need help setting anything up, you email them and they give you maybe one time slot 5 days from your request. -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
It is a CRM program with some Wine Club abilities
Date: Oct 22 2022SummaryIf you are a winery looking for a software system to manage your club, look elsewhere unless you sell inexpensive wine, online only. And have another program to handle all of your fulfillment needs.
PositiveNone come to mind after working with them for 6 months.
NegativeCustomer service.
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They don’t understand fulfillment.
They don’t care about their customers.
They don’t understand sales outside of mass market online wine/retail.
No customization options.
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