Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Thinfinity Workspace
Key Features of Thinfinity Workspace 7.0:
- Utilizes Progressive Web App (PWA) technology to enhance user experience seamlessly.
- Combines Thinfinity VNC, VirtualUI, and z/Scope for unparalleled flexibility.
- Offers HTML5 terminal emulation compatible with DEC terminals, as well as TN 5220 and TN 3270 protocols.
- Includes comprehensive enterprise-grade audit logs to ensure robust security and compliance management.
- Employs a proprietary VNC protocol for effective real-time monitoring and troubleshooting.
ENHANCE USER EXPERIENCE
- Distribute essential applications, desktops, and files through a unified web portal.
- Simplify remote browser access for users, limiting them to only the necessary resources for their tasks.
STREAMLINE IT AND ELIMINATE VPNS
- Move away from traditional VPN setups and their associated complexities.
- Facilitate access from any device, including Chromebooks and mobile devices, with just a web browser—no setup required.
PROTECT YOUR BUSINESS SECURITY
- Utilize connections that are encrypted to enterprise-grade standards.
- Seamlessly integrate with both internal and external identity management systems.
- Implement two-factor or multi-factor authentication policies across all identity platforms, ensuring an additional layer of security for user access.
- This comprehensive approach not only enhances user experience but also strengthens overall system integrity, making it a vital tool for modern businesses.
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Spot
Spot serves as the digital centerpiece for your organization, effectively replicating the atmosphere and functionality of a physical office in an online environment. It operates similarly to a 3D immersive video game, with users navigating as avatars within this virtual space. Users have the ability to personalize both their avatars and their environments to reflect their preferences. Designed for optimal web engagement, Spot allows anyone to effortlessly join via a web browser, facilitating the sharing of voice and video, screens, and experiences during events, meetings, and informal gatherings. A brief video showcasing a Spot experience is available for viewing.
Organizations are harnessing the power of this immersive 3D virtual setting for various applications across multiple sectors, including:
- Events
- Internal meetings and operations
- Recruitment
- Sales
- Education
- Social gatherings and watch parties.
Our clientele is creating expansive online communities that reach worldwide. Spot not only acknowledges but also celebrates the diversity, enthusiasm, productivity, collaboration, innovation, and culture nurtured by its users in their digital workplaces, ensuring a vibrant and engaging environment for all.
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ivCAMPUS for Microsoft Teams
ivCAMPUS – Your Digital Workspace for Hybrid Collaboration
ivCAMPUS provides a dynamic virtual office setting that fosters social engagement and enhances the functionality of Microsoft Teams, thus making hybrid work more interactive and productive.
Tailored for today's workforce, this platform encourages colleagues to collaborate on a daily basis, lend support to one another, and reach collective goals that would be challenging to achieve independently.
Easily initiate brief conversations by knocking on a virtual door.
Quickly identify who is available, view ongoing meetings, and check your teammates' current statuses.
Utilize spatial cues to find both individuals and information with ease, allowing for spontaneous interactions similar to those in a traditional office.
Take a break in the virtual coffee kitchen to engage socially.
Experience a culture where colleagues honor your availability, eliminating after-hours messages when you're offline.
Effortless Microsoft Teams Integration
ivCAMPUS streamlines access to the features of Microsoft Teams, eliminating the need for extra clicks or extensive technical know-how.
A Genuine Office Atmosphere, Anytime
Make your presence known to coworkers.
Stay informed about activities within the office environment.
Quickly check the status of your team or join meetings spontaneously.
Recreate the essence of office life with brief chats and casual meetings, ensuring a vibrant and connected work experience for everyone involved.
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