ConnectWise Automate Integrations

Experience a comprehensive solution that automates discovery, documentation, password management, and the creation of network diagrams. Trust us to conduct thorough site assessments. The Network Glue collector adeptly identifies all devices across your clients' networks, no matter the manufacturer. It also reveals setups within Active Directory, providing detailed information about the AD roles assigned to each workstation and server, while effortlessly importing AD users from both on-premises and hybrid systems. Say goodbye to overlooked devices and missing user data, as our system ensures that all network devices, along with user details from Azure AD and Active Directory—whether they are cloud-based, hybrid, or on-premises—are meticulously documented and updated in IT Glue. This documentation also extends to virtual network components in Hyper-V and VMware environments. Understanding that design isn't everyone's forte, Network Glue takes the reins in generating complex network diagrams for you. With unique icons that promote a swift grasp of network configurations, these diagrams are fully integrated with IT Glue, providing instant access to pertinent information upon selecting a device icon. Additionally, our solution not only streamlines operational workflows but also empowers IT teams to redirect their attention to other pressing responsibilities while ensuring that network documentation remains precise and up-to-date. This holistic approach transforms the way organizations manage their IT infrastructure, ultimately driving productivity and reliability.

MyGlue acts as a unified platform for collaboration and intranet communication, creating a seamless route for engaging with end-users effectively. It eliminates the hazards tied to insecure email exchanges, informal conversations, and fragmented discussions. As IT professionals face the challenge of managing an ever-growing array of devices, data, and user accounts, adding a collaboration and intranet solution to your resources allows for the secure and easy distribution of IT documentation while collaborating with end-users. Packed with features reminiscent of IT Glue, MyGlue includes essential tools such as a password vault, checklists, and advanced security options like audit trails, version history, and SOC 2 compliance, ensuring that end-users have everything they need for successful password and document management. The newly introduced MyGlue help center streamlines the sharing of crucial documents, providing useful guides and tutorials at your fingertips. Discover a holistic approach to managing communication, documentation, and password handling across your organization and all teams, guaranteeing that everyone remains connected and well-informed. This integrated solution not only enhances productivity but also fosters a collaborative atmosphere within your workplace, making it an invaluable asset for any organization. With MyGlue, your team can confidently navigate the complexities of modern IT management while staying synchronized and engaged.

Your team of mobile professionals and remote workers requires a quick, flexible, reliable, and fully secure way to reach your company's internal applications, data, and network resources. They desire the ability to connect from anywhere in the world, at any time, and on any compatible device. The Barracuda SSL VPN provides the essential security and connectivity for accessing these resources through a web browser or nearly any mobile device. It simplifies the process for remote users to easily access internal files and applications. Unlike traditional VPN solutions, the Barracuda SSL VPN removes the need for additional client software or cumbersome configurations. Logging in from home or while traveling simply requires a web browser and an internet connection. Once logged in, users are welcomed by a customized portal that features internal web applications and file shares. Additionally, those using Java can take advantage of more sophisticated features like Remote Desktop Services or Citrix XenApp, significantly improving their remote working capabilities. This solution not only allows your workforce to remain productive regardless of their location, but it also ensures that security is never sacrificed in the process. Ultimately, the Barracuda SSL VPN enables seamless access while maintaining a strong focus on user experience and safety.

Protect all your assets efficiently with Axcient x360. Managed service providers (MSPs) have long faced difficulties in coordinating various vendors to maintain business availability. Axcient x360 presents a holistic platform that streamlines this endeavor for MSPs, providing a unified solution to safeguard client information. The intuitive Axcient x360 portal functions as a central hub for MSPs, allowing for the management of business continuity and disaster recovery (BCDR), cloud-to-cloud backup, as well as secure file synchronization and sharing. To boost productivity and reduce managed services costs (TCOMS), Axcient x360 features single sign-on (SSO), multi-factor authentication (MFA), and efficient multi-tenant management. This cutting-edge platform equips MSPs with the means to secure every element of their services, from business continuity to secure file sharing and cloud backups. With Axcient, MSPs can operate with confidence, ensuring unparalleled protection through a comprehensive disaster recovery and backup technology suite. By eliminating the complexities of juggling multiple systems, this solution significantly enhances the efficiency and productivity of service providers, ultimately leading to improved service delivery for their clients.

Tyro EFTPOS provides a fast, simple, and secure payment solution tailored to enhance customer interactions, making every transaction count. Choose from options such as Fast Countertop EFTPOS or Mobile EFTPOS to boost your business performance and cater to your customers' preferences. Expand your payment possibilities by offering a diverse array of accepted payment methods, ensuring that customers can select what works best for them. With the innovative Tap & Save feature from Tyro, you can lower your costs while staying ahead of the curve, as it minimizes payment fees associated with Tap & Go debit card transactions. This beneficial feature implements least-cost routing for your operations, automatically opting for the most economical ways to process qualifying Tap & Go transactions, which can yield an average savings of 8.1% on Merchant Service Fees for users of Tyro Tap & Save. Benefit from an EFTPOS system that seamlessly integrates with your existing infrastructure by connecting with over 300 POS/PMS providers via Tyro. Our state-of-the-art EFTPOS machine software, meticulously developed and regularly updated by our skilled engineering team, removes the need for middleware, thus facilitating smoother operations and significantly enhancing business efficiency. With Tyro, you not only improve transaction processing but also elevate the overall customer experience.

Are you on the lookout for a software solution that can keep you updated on pertinent events within your business? Have you observed that your stock levels have dropped below acceptable thresholds, a large order has been placed, or a key customer is approaching their credit limit? The Alerting Software from Codeless Platforms eliminates the need for staff to oversee and report on potential problems by providing advanced monitoring and alerting functionalities across all business applications. By embedding real-time alert capabilities into your systems, you can effectively reduce financial risks for your company while enhancing employee efficiency. This Notifications & Alerts feature allows for the automatic dispatch of email and SMS communications, operating 24/7 throughout the year. With an intuitive editor, you can create both HTML and plain text alerts and notifications easily, without any programming knowledge. Furthermore, you can disseminate these messages via multiple channels, such as email, SMS, or compatible messenger APIs, ensuring that your team remains updated regardless of their location. This all-encompassing alerting strategy not only improves communication flow but also cultivates a proactive atmosphere within your organization, encouraging timely responses to issues as they arise. Ultimately, implementing such a system can lead to higher operational efficiency and a more agile response to business challenges.

Datto RMM is a comprehensive cloud-based platform that empowers Managed Service Providers (MSPs) to effectively oversee and safeguard their clients' IT environments with modern and dependable solutions. Its design focuses on minimizing complexity, expenses, and potential risks, ensuring a seamless experience for users. The platform boasts robust automation and monitoring capabilities, including ransomware detection, patch management, and remote access, enabling MSPs to proactively address IT challenges, swiftly react to incidents, and enhance customer service. Additionally, it features an all-in-one cloud backup and disaster recovery system that is image-based, facilitating cloud-to-cloud backups and rapid recovery of vital data across Microsoft 365 and G Suite applications. With support for both Windows and Mac systems, users can quickly backup and restore files and folders, while secure file synchronization and sharing are streamlined through a centrally managed collaboration system. Furthermore, the solution allows for the prompt and reliable restoration of servers, demonstrating its effectiveness as a comprehensive business continuity and disaster recovery tool for organizations of all sizes. This multifaceted approach ensures that MSPs can maintain high levels of service and operational efficiency for their clients.

SmartShare, an adaptable Collaboration Suite tailored for high-performing teams, centralizes crucial updates into a single platform for easy access and management. Its acclaimed Company Overview feature delivers a complete view of customer-related data on one screen, showcasing active projects, deals, contracts, and offerings. By improving the organizational framework, SmartShare facilitates better collaboration and data sharing among team members. The centralization of information translates into enhanced teamwork across departments, resulting in customer feedback that highlights an average time savings of one hour per employee each day. A sophisticated system for managing access rights ensures that sensitive data remains secure while being available only to authorized users. Permissions can be adjusted at multiple levels—individual, team, binder, project, and document—allowing for both flexibility and security. Additionally, the integration of email management into the shared workspace significantly elevates productivity and encourages effective collaboration among team members. This forward-thinking strategy not only streamlines communication but also optimizes the overall workflow, ultimately contributing to a more efficient and productive work environment. By harnessing the power of technology, SmartShare empowers teams to reach their full potential.

WatchGuard DNSWatch is a cloud-based security solution that provides enhanced protection through DNS-level filtering, effectively identifying and blocking potentially harmful connections to shield both networks and employees from damaging attacks. Experts at WatchGuard analyze critical alerts and provide concise summaries that detail potential threats with thorough insights. In cases where phishing is a concern, if an employee accidentally clicks on a malicious link, DNSWatch promptly redirects them away from the dangerous site and offers educational materials to improve their awareness of phishing threats. As hackers frequently leverage DNS to target unsuspecting individuals, monitoring DNS requests is a viable strategy for detecting and preventing such attacks. By integrating DNS-level filtering into the Total Security Suite, DNSWatch introduces a vital layer of defense against malware infections. Moreover, any attempts by users to access known malicious DNS addresses are automatically blocked, ensuring a seamless user experience as they are redirected to a secure landing page. This proactive measure not only mitigates immediate threats but also promotes user education, fostering a more security-aware environment within the workplace. Ultimately, the combination of these features helps organizations maintain a robust defense against evolving cyber threats.

PST files are commonly used by individuals as personal email archives, resulting in their extensive presence across various devices and network storage systems, which makes locating and managing them quite challenging. Fortunately, advancements in platforms like Microsoft Exchange and Office 365 have reduced the necessity for users to maintain local PST files; nonetheless, legacy PST files continue to contain vital information that demands careful management. Barracuda PST Enterprise provides a targeted solution to effectively address these challenges. Users often accumulate vast amounts of data, sometimes reaching several terabytes, stored in PST files on personal devices and network servers, leading to reliability issues since these files are susceptible to corruption and accidental loss. Additionally, the costs associated with storing, securing, and managing these large files can be significant, affecting both IT system performance and the workload of IT staff. Therefore, it is crucial to implement effective strategies for managing PST files, which will not only streamline operations but also help in minimizing the financial burden involved. By prioritizing PST file management, organizations can enhance their overall efficiency and safeguard important information.

Asio™ by ConnectWise® is recognized as the leading platform for top-tier IT solution providers. For those in need of cutting-edge cloud technology combined with unmatched scalability and rapid performance, Asio™ serves as the ultimate solution. This groundbreaking platform effectively tackles the complications arising from disjointed systems, addressing concerns like inefficiencies and repetitive tasks head-on. By leveraging Asio™, your organization can evolve into a more efficient IT service provider, fortified by a security-focused strategy that refines your operations, enhances intelligent monitoring and automation, and accelerates innovation, among a plethora of advantages. Take command of your business processes and financial results with Asio™. Improve your operations through a comprehensive suite of software that is favored by managed service providers, featuring tools for professional services automation (PSA), automated quotes and proposals, sophisticated IT documentation, and real-time insights into your business. The remarkable capabilities of these tools empower you to effectively navigate the path toward business growth and maturity. Moreover, by elevating your service delivery, you can boost customer satisfaction while minimizing effort, ensuring that your organization stays competitive in an ever-evolving market landscape. Ultimately, Asio™ equips you with the tools needed to thrive in the digital age.

The age of managing multiple applications is over. Chirp was created to enhance the efficiency of customer support teams by merging calls, web chats, emails, and social media communications into one singular platform. By utilizing the Chirp JavaScript SDK, users can easily subscribe to events from Chirp and take specific actions, such as changing states or starting calls triggered by particular web activities. Younger consumers often prefer live chat for its speed and convenience. TxChat offers a flexible chat module that can be smoothly integrated into your website, enabling real-time interaction with site visitors. This approach not only personalizes customer experiences with tailored offers but also increases sales conversion rates significantly. The click-to-chat functionality fosters immediate communication with potential clients. Furthermore, customer support representatives enjoy features like the ability to transfer conversations, use pre-written responses, and send attachments, all of which enhance the speed and effectiveness of customer service. In today's fast-paced digital environment, possessing such powerful tools profoundly improves the overall support experience. Ultimately, these innovations not only foster efficiency but also create a more engaging customer journey.

FlexPoint revolutionizes the payment procedure, making it both simple and efficient, which significantly improves your cash flow. By streamlining your billing processes through automation, you can enhance productivity while ensuring that payments are received on time. Eliminate the hassle of repetitive manual tasks and make payment collection a breeze. The platform facilitates full automation of the reconciliation process, covering everything from invoicing to deposits. Clients benefit from secure online payment options, allowing you to maintain your brand's strong reputation. Provide an invoicing experience that mirrors the exceptional customer service you offer. This comprehensive tool is tailored to accelerate your business growth with its efficient payment solutions. Without the need for long-term contracts, you can foreseeably manage your cash flow and avoid any unforeseen financial challenges thanks to our sophisticated billing automation functionalities. You have the ability to set customized rules for automatic invoice payments, whether you choose to apply them to all clients or select specific ones. This effectively removes the tedious chore of manual payment reconciliation across different tools, fostering a more streamlined financial operation. Witness the positive shift in your billing methods and relish the advantages of improved operational transparency, ultimately leading to better financial decision-making.

Discover automation solutions customized for Managed Service Providers (MSPs) through Rewst, a Robotic Process Automation (RPA) platform that integrates effortlessly with your existing tools, eliminating the need for coding or agents. Its intuitive visual canvases empower you to construct flows that connect various tools, boosting efficiency while minimizing the necessity for extra staff. As a structured MSP, you probably have well-defined IT processes and documentation, yet you might feel ensnared in a loop of monotonous manual monitoring. Instead of spending countless hours overseeing these tasks, allow Rewst to manage and automate them on your behalf. The Robotic Operations Center (ROC) is available to assist you in crafting tailored workflows and addressing any obstacles you may encounter throughout your automation process. Whether you need help with platform usage, feature integration, or initiating your workflows, the ROC is dedicated to supporting you in achieving your automation objectives. Each subscription comes with ROC assistance, ensuring that your automation is efficient and seamlessly interconnected, allowing you to concentrate on higher-level strategic initiatives. With Rewst, you can finally reclaim valuable time and enhance your operational effectiveness to unprecedented levels, paving the way for innovative growth and success.

Enhance and integrate your operations effortlessly using a user-friendly drag-and-drop interface. The BPA Platform enables rapid automation of workflows and seamless connections between diverse business systems. Its sophisticated design eliminates the necessity for intricate coding, allowing your organization to maximize efficiency with minimal complications. This functionality empowers your team to concentrate on key responsibilities by providing vital tools tailored to their needs. By reducing the burden of tedious manual tasks on employees, you can save time and cut costs, thereby improving your organization's overall resource management. Propel your strategic goals and refine decision-making processes, which will ultimately lead to a higher return on investment and improved performance metrics. By minimizing human error and strengthening company protocols, you can further mitigate potential financial risks. Moreover, the Notifications & Alerts feature automates the delivery of emails and SMS messages year-round, ensuring that communication remains consistent and reliable. You can distribute notifications through multiple platforms, including email, SMS, or compatible messaging APIs, thereby enriching your engagement strategies. This holistic approach not only optimizes operations but also cultivates a more dynamic and responsive business environment, ultimately setting the stage for long-term success. Embrace the future of business automation and watch your organization thrive.

Our platform automates and optimizes your workflows, resulting in time savings, lower costs, enhanced customer satisfaction, and increased profitability. Emersion seamlessly connects with various business systems, vendors, distributors, payment processors, and enterprise software solutions. This integration enables employees to work more efficiently and maintain precise data, no matter which platform they utilize. The combination of Emersion’s online customer portals, automated notifications, order management features, and intelligent invoice templates can elevate customer experience into a key differentiator. Implementing minor adjustments to your billing operations can lead to substantial improvements in cash flow and overall profitability. Moreover, Emersion operates in real-time, eliminating the need for batch processing or waiting for data updates, ensuring you always have the most current information at your fingertips. With Emersion, you can enhance your operational efficiency and drive better business outcomes.

Leverage playbooks to swiftly realize value and support effortless scaling as your business grows. Address common challenges like phishing and ransomware by adopting pre-built use cases that consist of playbooks, simulated alerts, and educational tutorials. Create playbooks that seamlessly integrate the key tools necessary for your operations using an easy-to-use drag-and-drop interface. In addition, refine repetitive tasks to improve response times, enabling team members to dedicate their efforts to more strategic initiatives. Ensure your playbooks undergo effective lifecycle management by keeping them maintained, optimized, troubleshot, and enhanced through features such as run analytics, reusable components, version tracking, and options for rollback. Integrate threat intelligence at every stage while visualizing essential contextual details for each threat, highlighting who acted, when the action took place, and how all entities are interconnected regarding an event or source. Advanced technologies automatically merge contextually related alerts into a comprehensive threat-focused case, allowing a single analyst to perform in-depth investigations and respond to threats effectively. Moreover, this method encourages the ongoing enhancement of security measures, guaranteeing their strength against the constantly changing landscape of risks. Ultimately, by embedding these practices into your operational framework, your organization can cultivate a more resilient security posture that adapts to emerging threats.