Top Contextine Case Management Alternatives

SafetyCulture is a mobile-centric operations platform designed to equip users with the knowledge, tools, and processes necessary for ensuring safety, achieving elevated standards, and fostering continuous improvement, providing a more efficient way to operate. Initially launched as a digital checklist application, it has since transformed into a comprehensive platform that facilitates inspections, addresses and resolves issues, manages assets, and supports on-the-move team training, enhancing overall productivity and safety practices. This evolution reflects a commitment to innovation and adaptability in the ever-changing landscape of workplace safety and efficiency.

Polonious serves as an investigation management workflow solution that adheres to ISO27001 standards, built upon three foundational principles: 1 - Security 2 - Process orientation 3 - Adaptability and customization This framework empowers users to design workflows that not only safeguard data and evidence in a secure, ISO27001 certified manner but also streamline compliance with regulatory obligations with minimal hassle, thanks to workflows that are inherently compliant. Furthermore, the platform eliminates the need for costly and time-intensive coding alterations, allowing users to make modifications independently through an intuitive graphical user interface (GUI). Additionally, Polonious offers the capability to generate comprehensive reports on case outcomes, timelines, and financial metrics, which can be analyzed by case types, investigators, and investigation statuses. This functionality not only demonstrates value to higher management but also aids in pinpointing inefficiencies, paving the way for enhanced operational productivity. By leveraging these insights, organizations can continually refine their investigation processes to achieve better results.

A premier authority in case management systems has introduced a specialized software designed for skip tracing, named TraceEngine, which enhances the speed, ease, and efficiency of the process. Powered by the advanced PoloniousEngine, it draws on two decades of expertise in delivering top-tier investigation software. With a cloud-based framework that ensures reliable hosting and security, users can set up the system in less than ten minutes. The initial 30 days of usage are complimentary, and ongoing support is available for a monthly fee of $165, with no long-term contracts required, allowing users to cancel whenever they wish. TraceEngine boasts robust functionalities tailored specifically for skip tracing, enabling users to handle a greater volume of cases and increase their business opportunities. The intuitive interface allows for easy assignment of cases to investigators via a straightforward search and select feature, and if any case details are missing from the system, an interactive widget facilitates their quick addition. This software not only streamlines the workflow but also empowers users to maximize their operational effectiveness in the field of skip tracing.

Case Closed Software stands out as the leading CJIS-compliant case management solution for investigative units that operate across multiple jurisdictions. It boasts the most adaptable and robust set of features currently offered in the market. Known as CASE CLOSED SOFTWARE™, it is recognized as the most effective software for managing investigations. This web-based application provides comprehensive case management capabilities tailored for multi-jurisdictional investigative teams. Being CJIS-compliant, it can be deployed on secure cloud servers or your own infrastructure. This software is regarded as the benchmark for international agencies, specialized task forces, as well as state investigative bodies, gangs, and organized crime units, in addition to a variety of other specialized investigative organizations. It allows users to meticulously track and manage cases from initiation to resolution, including monitoring court statuses, final dispositions, charges, images, and defendants. With just a few clicks, users can effortlessly send entire case files via email, as all relevant documents are automatically attached, ensuring that no essential information is overlooked. This streamlined process enhances collaboration and communication among team members while preserving the integrity of the case management workflow.

Magnet Forensics provides tools that assist organizations of all sizes in expediting case resolutions. Their advanced analytics capabilities help to reveal critical intelligence and insights. Additionally, they utilize automation and cloud technology to minimize downtime and facilitate extensive remote collaboration. Widely adopted by major corporations globally, Magnet Forensics plays a crucial role in addressing issues such as intellectual property theft, fraud, and employee misconduct. This versatility makes their solutions indispensable in the modern investigative landscape.

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

Launched in 2006, Column Case Management has become the leading web-based solution for case management, designed for both commercial and public sector organizations. Built on the BMC Remedy Action Request System (ARS), this software enables entities to efficiently manage both simple and complex processes, fostering compliance with best practices and standardization. Notable features include robust reporting and analytics, task automation, knowledge management, service level agreements (SLAs), oversight of notifications, and audit controls, among others. Popular applications of Column Case Management comprise Column Case Investigative, Column Customer Service Support, and Column Records Management. Its extensive functionality and adaptability position it as an essential resource for organizations aiming to boost their operational effectiveness. As a result, many businesses have reported significant improvements in workflow efficiency and overall service delivery.

The Persons of Interest feature enables users to create customized profiles tailored to specific individuals or cases. For example, while some investigators utilize this resource to track court evictions, others focus on aiding reformed gang members in finding job opportunities. This tool's versatility allows for the addition of custom fields, enabling effective management of each individual based on specific needs. Moreover, users can invite external collaborators to participate in cases while maintaining control over the transfer of case ownership among registered members. When invitations are dispatched, recipients receive an email with a ‘Secure Access Code’ to facilitate entry, which is designed to expire to ensure that outdated personnel do not remain on the roster. This system is also capable of transferring case ownership to various members within the group, fostering organized collaboration. Data security is a top priority, as all pages are safeguarded by 2048-bit SSL encryption, along with numerous database redundancies and off-site backups. Additionally, users can easily attach relevant documents to each case, leave comments, and share these updates with others, significantly enhancing team collaboration and communication. The feature ultimately streamlines the management of sensitive information while promoting teamwork across different stakeholders.

Enable your team, clients, and vendors to securely collaborate on cases while overseeing communication through logs, emails, and instant messages, all with controlled access and visibility. With VCM, your business operations are unified, and our automation enhances processes to conserve your precious time, promoting the principle of "billing as you work" to boost profitability. Virtual Case Management® provides a thorough online platform that integrates contact, case, and document management, as well as accounting, template reports, and smooth email/IM capabilities throughout the case lifecycle. By honing in on the everyday tasks users perform, we streamline and automate these activities into a single-step solution, removing the tedious multi-clicks and excessive pages common in online systems. All case information is conveniently stored on ONE PAGE, yielding a notable time savings of around 30 minutes daily, which amounts to nearly 10 hours each month. This heightened efficiency not only enhances productivity but also empowers users to focus more on the quality of their cases and the results they achieve. Ultimately, our solution transforms how teams operate, driving a more cohesive and effective approach to case management.

The Hubstream platform combines investigative case management, link analysis, visualization, and highly adaptable workflows into a singular, user-friendly solution. By utilizing Hubstream, your team can dramatically increase its productivity. We simplify repetitive tasks, create rules that seamlessly fit your data structure, and enable automatic data intake from multiple sources. Users can efficiently refer and assign cases in bulk with just a single click, ensuring complete customization and scalability. This all-inclusive case management software integrates workflow, analytics, reporting, and automation into one cohesive package. Our solutions empower you to pinpoint true offenders and focus your efforts on areas that yield significant results. Hubstream's sophisticated data analytics help you reveal connections among criminals who seek to hide their activities. Upgrade your outdated workflows or custom databases to a cutting-edge data platform tailored to the needs of international investigations, allowing various teams across departments to effectively "connect the dots" amidst a flood of data. Additionally, our platform is designed to grow alongside your requirements, adapting to emerging challenges in the evolving landscape of investigations. As a result, you can remain agile and responsive in the face of new investigative demands.

Introducing an innovative tool for collaborative investigations and presentations: the Collaborative Investigation Timeline and Presentation Tool. With Timestream, your data reveals a compelling story just waiting to be discovered. Effortlessly sift through documents to pinpoint essential dates, names, and locations. Stay informed and connected as updates occur in real-time. You can easily import data from platforms where it was previously misattributed, ensuring accuracy and consistency. Utilize bookmarks to emphasize vital information for your teammates or for future reference, enhancing collaboration. Take advantage of the bulk upload feature to import various document types at once, streamlining your workflow. When you’re ready, switch to presentation mode for a clear and organized view of your case events. Analyze overlapping datasets to identify trends and relationships that might otherwise go unnoticed. Create professional, automated presentations with ease, allowing for a polished final product. This tool not only simplifies the representation of complex events in your investigations and research but also enhances efficiency and insight. Ultimately, it empowers teams to work together seamlessly and make well-informed decisions based on the narratives their data unveils, ensuring every detail contributes to the bigger picture.

Viddle is a cloud-based platform tailored for both private and public sector investigators. This user-friendly tool streamlines the process of case creation and management, enabling users to work more efficiently. Viddle promotes teamwork by allowing a lead investigator to invite secondary investigators from collaborating organizations and delegate tasks to the entire case team. Additionally, it features integrated video conferencing, which supports screen sharing and facilitates virtual meetings among investigators. All evidence related to the case is securely stored in Amazon AWS S3 in Sydney, ensuring data protection. Moreover, Viddle enables case participants to request essential information, like witness statements or evidence, online, which significantly reduces the necessity for travel to obtain case documents. By leveraging Viddle, investigators can enhance their productivity and communication, ultimately leading to more effective case outcomes.

LexisNexis® Trail Tracker™ equips investigators with the tools needed to develop case strategies, outline essential actions, record observations, set alerts, and manage documentation. This innovative platform improves workflows by offering capabilities such as monitoring the progress of cases, tracking referral insights, assigning claims to appropriate departments for evaluation, and effectively distributing cases among investigators to optimize their workloads. Furthermore, Trail Tracker™ acts as a crucial resource for the management of Special Investigations Units (SIUs), allowing for the evaluation of investigator performance across various cases, monitoring recoveries and savings, and producing comprehensive reports on unit activities. By unifying all relevant information within a single platform, it enhances both efficiency and consistency in the investigative process. This holistic strategy not only refines operational procedures but also fosters improved collaboration among team members, ensuring that all aspects of each case are handled seamlessly. Through these capabilities, Trail Tracker™ ultimately supports the pursuit of justice and accountability.

Case IQ simplifies the management of HR, fraud, compliance investigations, and additional processes through its i-Sight platform. This cloud-based tool enables organizations to effectively oversee their investigations and assess outcomes. Key functionalities offered by i-Sight encompass case assignment, collaboration, trend analysis, case review, and workflow notifications, enhancing the overall investigative process. By leveraging these features, organizations can improve efficiency and ensure thoroughness in their investigative efforts.

IMS is a powerful case management solution that is highly regarded by private investigators and investigative agencies around the world. Whether you are working independently or as part of a larger organization, our software provides you with vital tools necessary for managing your ongoing investigations while ensuring everything remains organized. It enables you to record all aspects of your cases, engage with other team members, and ultimately deliver conclusive results to your clients. An advanced notification system keeps you updated, making it easier to handle multiple cases at once. Furthermore, the software's built-in reporting options allow you to compile case summaries and create printable reports that capture a detailed account of all activities and developments. This functionality ensures that every facet of your investigation is accurately documented and readily available for review. With IMS, you can enhance your operational efficiency and provide exceptional service to your clients.

Regardless of the size or emphasis of the investigation, CROSStrax effectively meets the needs of professional investigators by providing a comprehensive solution for managing retainers, case specifics, and leads all in one unified platform. Users can conduct investigations, document findings, review information, and prepare cases with improved efficiency. The system is tailored to not only meet but exceed the expectations of insurance providers, policyholders, third-party administrators, and defense attorneys alike. It empowers users to tackle a wide array of cases, whether they are simple statewide inquiries or complex due diligence investigations. The platform also offers seamless tools for documentation and reporting services, enabling investigators to compile critical data and reports effortlessly. Furthermore, it allows investigators to find cases within their designated regions through collaborations with other investigative firms. Many professionals are already familiar with colleagues looking for support through association forums or platforms such as Yahoo Groups. The Investigator Alliance functions similarly, but it does so in a more effective and secure manner. By leveraging our automated tools to streamline the investigative process, client satisfaction and retention rates can see significant improvement. Additionally, CROSStrax provides access to a collaborative network that encourages connections and resource sharing among investigators, fostering a sense of community in the profession. This collaborative effort not only enhances the quality of investigations but also helps build a stronger foundation for future professional relationships.

Collaborative case management tailored for teams. Leverage the power of teamwork to address the challenges that arise in managing investigations, cases, and complaints. Our services include a customized intelligence case management solution paired with bespoke software development, designed to boost compliance, enhance team collaboration, and reduce risks. Intelligence Case Management Solution. Our premier Intelligence Case Management solution equips organizations to achieve better results through improved collaboration, regulatory compliance, and heightened security measures. Capture, analyze, process, investigate, and resolve cases with ease and confidence. Redshift Intelligence Case Management System. The Redshift Intelligence Case Management System serves as a comprehensive tool designed for organizations to efficiently manage the entire lifecycle of cases, ensuring a seamless user experience. Featuring an intuitive interface compatible with both desktop and mobile devices, this platform guarantees a secure and reliable environment for effective case management anytime, anywhere. With our cutting-edge tools, your team will be transformed in how they collaborate, paving the way for a more efficient future in case management. Embrace innovation and take the first step towards a more connected and capable investigative team.

Forensic Notes has transformed the approach civil investigators and law enforcement officials take in recording and overseeing their inquiries. Each note created within the Forensic Notes system is not only encrypted but also immutable and marked with a timestamp. These notes are securely housed in a private Blockchain, enabling verification of their integrity at any point. Accurate and thorough documentation is crucial for the effectiveness of any investigation, ensuring that all details are reliably preserved. This innovative system enhances accountability and trust in the investigative process.

SmartCase provides an adaptable and cost-effective records management system designed for various sectors, including government, public, and private enterprises. This comprehensive solution acts as a flexible platform for managing incidents, investigations, and cases, allowing users to navigate their cases effectively through user-friendly visuals and workflows. With SmartCase, you can tailor the organization and management of your cases to fit your unique requirements, ensuring a customized case management experience. Altia offers unwavering support throughout every stage, from the initial setup to ongoing operations, which helps to reduce any interruptions in your routine tasks. This dedication to assistance remains in place for the entire duration of your contract with Altia. The SmartCase system is engineered to securely gather vital information in the format you prefer, promoting smooth communication among all parties involved in the investigative process. In partnership with Microsoft, SmartCase emphasizes security while providing a robust management experience. As a result, SmartCase not only simplifies case management for organizations but also fosters improved collaboration and operational efficiency, ultimately driving better outcomes in case handling. Additionally, the platform's intuitive design makes it accessible for users of all skill levels, ensuring that everyone can effectively contribute to the case management process.

SL Crimewall is a powerful, comprehensive OSINT investigation platform designed to streamline the process of gathering, analyzing, and visualizing open-source data. It supports data extraction from over 500 sources, including social media, the dark web, and blockchain, and offers powerful search methods to retrieve the most relevant data. With features like AI-driven analysis, automated templates, and advanced workflow tools, SL Crimewall enables investigators to quickly identify patterns, find leads, and track connections. Its collaboration tools ensure that teams can efficiently work together on cases, managing tasks and sharing insights in a centralized hub. Designed for both public and private sector investigations, SL Crimewall helps professionals make informed decisions faster.

Kaseware is recognized as the premier investigative platform on the market today. Developed by the same specialists behind the FBI's extensive global investigative case management system, our team boasts over a century of collective expertise in steering diverse teams toward success in law enforcement, corporate security, and intelligence fields. This platform was crafted to address the specific needs we encountered during our own pivotal missions. It effectively enhances the management of operations, cases, records, evidence, and more, incorporating intuitive tools like dashboards, link analysis, secure remote access, and intelligent forms that eliminate the need for redundant information entry. Our steadfast goal is to simplify your tasks while making a positive impact on global safety. By integrating your requirements into a single economical platform, you will not only save valuable time but also reduce expenses. Additionally, we are dedicated to upgrading our product continuously without imposing hidden fees, ensuring you benefit from ongoing feature enhancements. Join us at Kaseware to transform your investigative workflows and witness a significant improvement in your operational efficiency.

Ethicontrol is a comprehensive platform designed to oversee the entire process of a message, incident, or report from initiation through to resolution. Our web-intake feature accommodates over 40 languages and provides automatic translation services. Additionally, we offer 24/7 support through voice processing and toll-free lines. Our case management capabilities encompass various scenarios and workflows, including delegation, classification, prioritization, task management, case documentation, fact trees, team assessments, and advanced analytics. Furthermore, our platform adheres to a range of compliance standards, including the EU Whistleblowing directive, UKBA, PIDA, Sapin II, FCPA, as well as ISO 37001, ISO 37002, among other frameworks. We provide flexible pricing plans that can be tailored to meet the needs of companies of any size. Importantly, we do not impose charges on users. Our rollout options are diverse, accommodating any location or jurisdiction, and can be delivered through a SaaS model, on-premises, or in various other configurations to suit client preferences. This flexibility ensures that organizations can implement our solutions in a manner that aligns with their operational requirements and regulatory obligations.

Casedoc represents a cutting-edge cloud-based solution tailored for the management of court cases, with the goal of improving judicial efficiency through automation, collaboration, and strong data protection measures. Utilizing Microsoft Azure's capabilities, it delivers customizable workflows that facilitate the initiation, processing, approval, and appeal of cases, which greatly enhances the efficiency of numerous court operations. The platform features role-based access control, comprehensive audit trails, and compliance with ISO 27001 standards, thereby prioritizing data security and operational transparency. The e-Filing Portal simplifies document submission, enabling users to securely upload files online while receiving immediate updates and ensuring accountability through traceable actions. In addition, the Virtual Hearing feature, seamlessly integrated with Microsoft Teams, revolutionizes traditional meetings by providing compliant virtual court sessions with tools for scheduling, evidence management, and participant access control, all consolidated in one platform. This innovative system is designed to meet the specific needs of general jurisdiction courts, mediation and arbitration bodies, tribunals, and investigative agencies, making it an adaptable solution for diverse legal contexts. Overall, Casedoc aims to transform the management of judicial processes, ensuring a more efficient and user-friendly court experience for everyone involved, and it continues to evolve in response to the changing demands of the legal landscape.

eCase® Investigations optimizes the management and reporting of the entire lifecycle of Inspector General investigations, from the initial receipt of hotline complaints to the resolution of cases. By incorporating tailored workflows, regulations, and reports that align with the OIG investigative framework, it significantly improves efficiency, accountability, and transparency within the organization. Moreover, its operation on the adaptable eCase Platform allows investigators to modify their strategies in response to changing needs. This centralized system consolidates all investigative activities of the Inspector General into one coherent platform. Its advanced data model not only links cases but also uncovers complex relationships among individuals, locations, and items involved in investigations. Both standard and customizable reporting features provide detailed insights into procedural data. Furthermore, role-specific dashboards enable quick access to essential performance metrics, while established workflows and regulations ensure compliance with inspector general standards and guidelines. In essence, this comprehensive approach not only streamlines the investigative process but also enhances the overall effectiveness and integrity of the investigations conducted. This ability to adapt and evolve with the needs of the organization further strengthens the impact and reliability of eCase Investigations.

IRBsearch empowers its users with the capability to perform more than forty unique searches and create detailed reports to gather essential data. The results from these searches and reports are stored for a week and can be exported in a variety of formats, such as PDF, Word, or Excel. This powerful platform not only facilitates extensive searches but also guarantees thorough coverage across all fifty states and U.S. territories. Users can obtain information in a clear and easily digestible format, making the data accessible and user-friendly. The comprehensive background profile is derived from three detailed reports, employing sophisticated data gathering techniques. Additionally, the Watchdog Service functions around the clock, overseeing searches and alerting users via email about any noteworthy updates, including arrests, new phone numbers, or changes in addresses. Users also have the ability to monitor vehicles nationwide through license plate recognition technology, with Vehicle Sightings providing prompt access to both current and past vehicle locations across the United States. This amalgamation of features not only enhances the user experience but also makes IRBsearch an indispensable tool for conducting in-depth background checks and retrieving vital information efficiently. Ultimately, the combination of real-time updates and extensive data resources positions IRBsearch as a leader in the field of information retrieval.

Professionals in criminal and regulatory investigations face numerous unique challenges. To overcome these hurdles, we develop and deploy advanced investigative case management systems designed to manage even the most complex and large-scale cases, while prioritizing transparency and accountability throughout the investigative process. Our extensive experience supporting local, state, and federal agencies has enabled us to create a diverse suite of software solutions that not only follow a standardized investigative methodology but also address the unique requirements and operational practices of each client. The PowerCase Investigative Case Management Platform (PowerCase:ICM) brings together a powerful range of critical features with customizable options, delivering enterprise-grade systems that fulfill user expectations. Moreover, our platform incorporates security measures at the role, case, and record levels, ensuring that access to sensitive data is controlled at each phase of the investigation, which bolsters the overall integrity of the investigative process. By focusing on both security and adaptability, we significantly improve the efficacy of investigations across different jurisdictions, ultimately contributing to more effective law enforcement outcomes.

The ACISS Case Management system serves as a comprehensive investigative toolkit that promotes efficient management of cases. Although it is particularly well-suited for larger agencies, its flexibility also makes it an excellent choice for smaller organizations. The Case Management module is equipped with a wide range of tools designed to enhance the workflow of investigative teams, incorporating features like electronic report routing and approval, as well as monitoring hours and expenses. This system enables investigators to track their cases' progress meticulously at every phase. Furthermore, supervisors and administrators have the ability to oversee not only individual investigators' cases but also those across entire units, squads, and divisions, ensuring a holistic view of operations. With just a few clicks, supervisors can create in-depth statistical analyses and status reports, thereby improving the overall management process. This integrated approach guarantees that every aspect of case management works together seamlessly, resulting in superior operational efficiency. Additionally, the user-friendly interface simplifies the process, making it accessible for all users regardless of technical proficiency.

X-FIRE™ (pronounced “crossfire”) is recognized as Agnovi’s flagship investigative case management software, specifically designed for the needs of police and law enforcement professionals. Developed with a focus on the requirements of investigators, X-FIRE is the top choice for overseeing extensive investigations from the moment an incident occurs through to the concluding stages of court disclosure. Its intuitive interface, combined with a wide array of features, renders it both a powerful and budget-friendly option. The software includes advanced disclosure controls to protect sensitive investigative data while enhancing operational metrics through effective case categorization. Furthermore, X-FIRE offers seamless integration of incident management and tracking functions, promoting an efficient workflow. It is compatible with prominent database systems like Microsoft SQL Server, Oracle, and MySQL, and provides customizable workflow management tools along with features for monitoring investigator time, expenses, and assets. The extensive feedback from law enforcement agencies has been instrumental in driving the substantial improvements made to X-FIRE. Designed to accommodate large investigative teams, X-FIRE delivers sophisticated workflow solutions, effective communication tools, and comprehensive business intelligence capabilities that are vital for contemporary law enforcement tasks. Ultimately, X-FIRE transcends being merely a tool; it stands as a vital ally in the relentless pursuit of justice and accountability.

Custodian Solutions collaborates with your organization to optimize and elevate the entire process of investigation and incident management, allowing you to focus on achieving your goals. The Investigation Manager provides a powerful digital platform designed specifically for investigators, delivering instant insights and thorough oversight of complex inquiries. In addition, Evidence Manager is a pioneering software that complies with criminal investigation standards, ensuring evidence is carefully collected, documented, and tracked, which secures a reliable chain of custody. Additionally, the Legal Case Manager is a cloud-based solution that promotes the exchange of information between legal and operational teams, enhancing transparency, boosting collaboration, supporting informed decision-making, and ultimately reducing expenses. This comprehensive strategy not only enhances operational effectiveness but also fortifies the credibility of the investigative process, leading to more reliable outcomes. By integrating these tools, organizations can foster an environment of accountability and diligence throughout their operations.

VIXN serves as an advanced investigative case management platform that offers a range of features, including the ability to map case data for identifying connections and knowledge deficiencies, as well as sourcing and structuring information to facilitate thorough analysis. Additionally, it enables users to reveal insights through filtering, indexing, or visualizing data, while also fostering collaboration on investigations and organizing casework efficiently. The platform is designed to generate actionable entity profiles and automate client reporting, making it a valuable tool for investigators. Furthermore, the VIXN engine functions as an identity resolution solution that aggregates data on entities of interest involved in investigations, processing vast amounts of information to uncover critical clues. Powered by open-source technology, the VIXN engine allows for the creation of customized data streams and user interface formats, enhancing its adaptability to various investigative needs. Ultimately, VIXN not only streamlines the investigation process but also empowers users with the insights necessary for informed decision-making.