What is Convoso?
Convoso: The Premier Dialer for Ambitious Sales Teams
Since its inception in 2006, Convoso has transformed the landscape of outbound sales. With the power of innovative AI technology, our platform goes beyond mere support for growth; it actively facilitates market leadership. We are dedicated to helping you differentiate your business, enhance profitability, engage with more prospects, and elevate your interaction rates to unprecedented levels. Plus, our integrated compliance features guarantee adherence to TCPA regulations and beyond, so you can focus on selling without concern.
Trusted by countless enterprises in sectors such as insurance, financial services, solar energy, home improvement, BPOs, lead generation, and legal, Convoso is more than a simple dialing tool. It serves as the essential resource for top-performing closers who aim to succeed. With Convoso, you’re not just dialing numbers; you’re paving the way for remarkable sales achievements.
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Convoso Categories and Features
Sales Dialers
Convoso's Sales Dialer stands out as a premier solution for enhancing agent productivity and improving sales results. Tailored to connect agents with live prospects more swiftly, it employs sophisticated algorithms to forecast agent availability and the likelihood of successful calls, thereby minimizing idle time and maximizing efficiency. With Convoso, your team can concentrate on what truly matters: engaging in valuable conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Sales Dialer integrates effortlessly with compliance measures to protect against TCPA infractions while refining lead outreach efforts. It can identify voicemails, eliminate unqualified leads, and prioritize high-value prospects—all while ensuring an exceptionally quick response time to leads. Capable of making 5,000 simultaneous calls and connecting with leads in under 3 seconds, Convoso’s Sales Dialer is recognized as the top choice for high-performing call centers.
Ringless Voicemail Drop Software
Convoso's exceptional Voicemail Detection system revolutionizes the way outbound teams operate by eliminating wasted calls and allowing agents to concentrate on engaging conversations. By leveraging advanced detection technology, Convoso distinguishes between voicemails and live answers with remarkable precision, sparing your representatives from the frustration of unanswered calls or messages. Consequently, your agents only engage when there’s a real person available to chat. With a reduction in hang-ups, streamlined call processes, and enhanced outreach efforts, your team can achieve heightened efficiency and performance that translates into significant returns on investment. This cutting-edge feature is integrated into Convoso’s AI-driven platform, designed to empower sales, lead generation, and appointment-setting teams to connect with more individuals in a more efficient manner—minimizing obstacles and maximizing control. Voicemail Detection goes beyond being just another tool; it offers you a competitive edge.
Predictive Dialer Software
Convoso's Predictive Dialer stands out as the premier solution for enhancing agent productivity and driving sales success. This innovative tool accelerates the connection between your agents and potential clients by leveraging sophisticated algorithms that forecast agent availability and likelihood of successful calls, which helps reduce downtime and increase overall efficiency. With Convoso, your team can dedicate their time to what truly counts: engaging conversations that lead to successful transactions. In contrast to standard dialing systems, Convoso's Predictive Dialer integrates effortlessly with compliance tools to prevent TCPA infractions while enhancing outreach efforts. It can identify voicemails, weed out unproductive leads, and prioritize high-potential prospects, all while maintaining exceptional speed in lead engagement. Boasting the capability to perform 5,000 simultaneous dials and connect with leads in under three seconds, Convoso’s Predictive Dialer is a leader in the call center industry for delivering outstanding performance.
Email Marketing Software
Convoso’s email marketing features enable companies to improve engagement and increase conversions through automated messaging and tailored communication. By leveraging intelligent triggers, the system sends emails automatically based on particular lead activities—like the number of calls made or their outcomes—ensuring outreach is both timely and pertinent. This automation simplifies processes, allowing agents to focus on more valuable interactions. The platform's dynamic fields allow for the easy creation of customizable email templates that can be reused in multiple campaigns, leading to a significant rise in transaction rates. By using targeted subject lines, engaging content, and optimal timing, Convoso supports businesses in achieving better open rates and building strong connections with their audience.
Contact Center as a Service (CCaaS) Provider
Convoso's CCaaS (Contact Center as a Service) platform stands out as the premier choice for contemporary call centers aiming to enhance growth and optimize their operations. Leveraging the power of AI, Convoso provides a comprehensive suite of integrated tools tailored to improve every facet of the customer experience while fostering efficiency and ensuring compliance. With features such as predictive dialing, sophisticated answering machine detection, real-time analytics, and adaptable scripting, Convoso empowers contact centers to increase connection rates, minimize expenses, and expedite deal closures. Additionally, with tools for managing Caller ID reputation and cutting-edge compliance features, businesses can expand confidently, free from concerns about TCPA infractions or spam designations. Designed for high-capacity campaigns, Convoso allows call centers to execute over a billion calls each month, all while maintaining personalized communication and exceptional customer engagement.
Call Center Software
Convoso stands out as a premier AI-driven call center solution aimed at revolutionizing outbound sales and enhancing customer interactions. Equipped with state-of-the-art dialing, compliance, and analytical tools, Convoso empowers call centers to increase efficiency, fine-tune marketing efforts, and secure more conversions. Its innovative features—including predictive dialing, real-time lead assignment, and customizable scripts—allow agents to swiftly engage with optimal leads while ensuring adherence to TCPA regulations and other compliance standards. Relied upon by numerous businesses across various sectors, Convoso boasts the industry's highest contact rates, enabling call centers to enhance profitability while minimizing expenses. Whether you're overseeing a small workforce or expanding your operations, Convoso offers the technology and resources necessary for sustainable development. More than just a software platform, Convoso serves as your ally in achieving excellence in call center operations.
Auto Dialer Software
Convoso's Auto Dialer stands out as the premier solution for enhancing agent productivity and driving sales success. Engineered to enable agents to reach live prospects more swiftly, it leverages sophisticated algorithms to forecast agent availability and call success likelihood, ensuring limited idle time and heightened efficiency. With Convoso, your team can concentrate on what truly counts: engaging in impactful conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Auto Dialer is designed to work in harmony with compliance tools, protecting against TCPA infractions while maximizing lead engagement. It can identify voicemails, eliminate unqualified leads, and prioritize high-value opportunities, all while delivering rapid speed-to-lead performance. Capable of executing 5,000 simultaneous calls and connecting with leads in less than 3 seconds, Convoso’s Auto Dialer is recognized as the top choice for high-achieving call centers.
More Convoso Categories
Progressive Dialers
Convoso’s Progressive Dialer is the premier solution for enhancing agent productivity and driving sales success. Engineered to swiftly connect agents with live prospects, it leverages sophisticated algorithms to forecast agent readiness and call effectiveness, minimizing idle time and maximizing efficiency. With Convoso, your team can dedicate their efforts to what truly matters: impactful conversations that result in closed deals. In contrast to conventional dialers, Convoso’s Progressive Dialer integrates effortlessly with compliance tools to prevent TCPA infractions while streamlining lead engagement. It can identify voicemails, eliminate low-quality leads, and prioritize high-potential prospects—all while delivering rapid speed-to-lead capabilities. With the capacity to execute 5,000 simultaneous calls and reach leads in less than 3 seconds, Convoso’s Progressive Dialer stands out as the top choice for high-performing call centers.
Preview Dialers
The Preview Dialer by Convoso is a calling feature that empowers agents to examine lead details before making a call. In contrast to predictive or power dialing options that automatically dial numbers in quick succession, the preview dialer allows agents to select the timing of their calls, facilitating more meaningful interactions, particularly with high-value or intricate leads. Notable attributes include: Lead Overview: Agents have the ability to access comprehensive lead information—including prior interactions, notes, and personalized fields—before making a call. Manual Call Initiation: Agents have the autonomy to choose when to start each call, fostering more deliberate and engaging communication. Integration with CRM: Effortless access to lead information and updates is available within Convoso’s platform or through connections with external CRM systems. Compliance Assistance: Ideal for situations that necessitate heightened awareness of regulatory or consent requirements. Tailored Workflows: The system can be customized to align with specific business protocols, including mandatory agent dispositions.
Power Dialers
Convoso's Power Dialer stands out as an exceptional solution for enhancing agent productivity and increasing sales results. Engineered to enable your agents to connect with live prospects swiftly, it employs sophisticated algorithms to forecast agent availability and the likelihood of call success, thereby minimizing idle time and maximizing output. With Convoso, your team can dedicate their efforts to what truly counts: engaging in impactful conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Power Dialer integrates effortlessly with compliance systems to prevent TCPA violations while fine-tuning lead outreach. It can identify voicemails, eliminate unqualified leads, and prioritize high-potential prospects—all while ensuring rapid lead response times. Capable of making 5,000 simultaneous calls and connecting with leads in less than 3 seconds, Convoso’s Power Dialer is recognized as the top choice for high-performing call centers in the industry.
Caller ID Reputation Management
Convoso's Caller ID Reputation Management is designed to assist outbound teams in overseeing and preserving the integrity of their phone numbers, preventing them from being marked as spam and safeguarding contact rates. This solution offers real-time insights into caller ID reputation with major carriers and analytics platforms, notifying users when their numbers may be in jeopardy. It also facilitates the automatic rotation and replacement of any flagged numbers, minimizing interruptions and ensuring smooth campaign operations. By displaying accurate business information to recipients, the feature helps decrease instances of mislabeling. Comprehensive reporting provides insight into performance metrics and flagging rates, allowing for proactive management. This tool is vital for outbound teams that rely on high call volumes and aim to guarantee that their calls are successfully delivered and answered.
Automatic Call Distribution (ACD)
Convoso’s Automatic Call Distribution (ACD) system intelligently directs incoming calls to the most suitable available agent by employing customizable criteria. This functionality aids in minimizing wait times, enhancing customer satisfaction, and optimizing agent productivity. The platform features skills-based routing, priority queues, and load balancing to ensure that every call is addressed by the most qualified representative. Additionally, ACD seamlessly integrates with IVR systems, business hour settings, and CRM information to inform routing processes. It also offers real-time dashboards and reporting tools that deliver valuable insights into call traffic, queue performance, and agent readiness. With its adaptable configuration capabilities, Convoso’s ACD meets the varied demands of support, sales, or hybrid call center environments, facilitating quick and efficient connections between callers and agents.
AI Dialers
Convoso's AI Dialer stands out as the premier solution for enhancing agent productivity and driving sales results. This innovative tool is engineered to connect agents with live prospects more quickly than ever by utilizing sophisticated algorithms that forecast agent availability and potential call success rates. This approach minimizes idle time and maximizes operational efficiency, allowing your team to concentrate on what truly matters: engaging in impactful conversations that lead to successful deals. In contrast to conventional dialers, Convoso’s AI Dialer offers seamless integration with compliance mechanisms to protect against TCPA infringements while refining lead outreach strategies. It can identify voicemails, filter out unqualified leads, and prioritize high-value prospects—all while ensuring rapid engagement with leads. With the capability to execute up to 5,000 simultaneous calls and connect with leads in less than 3 seconds, Convoso’s AI Dialer is recognized as the leading choice for high-performing call centers.
Convoso Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Great call time and perfect features per client
Date: Jan 16 2025SummaryConvoso has been great! its outbounds without the actual calling so it feels like inbounds. Also, very organized as it relates to each client's info.
PositiveThe calls come in a timely manner and i am able to make my own notes per client. lots of reliable sources as well.
NegativeSometimes hard to find previous leads but with proper search we can find it.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
I’ve been using Convoso for a while…
Updated: Jan 16 2025SummaryThanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it.
PositiveI’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently.
Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it.
Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business!NegativeThere is nothing to complain about convoso, It is the best dialer
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Intuitive Platform with Incredible Team Support
Date: Jan 14 2025SummaryConvoso offers the perfect combination of a powerful dialer and an outstanding team to back it up. Their implementation process was flawless, and their support team continues to impress with their responsiveness and expertise.
PositiveConvoso’s project management team, especially Drake, Virgilio, and Caitlyn, has been phenomenal. They guided me every step of the way, ensuring a seamless implementation process. Their attention to detail and expertise made the transition effortless. Our company growth has been exponential because of their team and software. Highly recommend!
NegativeA little confusing at time the use case of inbound calls going to queues and list that the DID is not assigned to. Would like more notifications when leads are not inserted in the hopper
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Convoso is the Best. Most Expensive. Most Comprehensive.
Updated: Jan 15 2025SummaryOverall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best?
PositiveConvoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way.
NegativeConvoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Don't believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Convoso Dialer
Date: Jan 16 2025SummaryExperience with Convoso is a good one if the callback feature was more effective then this would be the perfect dialer for me
PositiveThe dialer is very effective and easy to use. The design is very modern and the automatic dialer makes dialing a breeze.
NegativeThe Callback feature was not effective and could be better
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
User friendly
Date: Jan 24 2025SummaryI have been using it for months and i must say it’s been a wonderful experience overall, it helps to increase productivity and making things easier.
PositiveIt has a great interface, very user friendly and additionally, the customer support is very responsive and helpful.
NegativeThe advance features would need additional training and support but the basic features are easy to use
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Convoso crushes Data Leads!
Updated: Mar 18 2021SummaryConvoso is the dialer you want if you want to run circles around your competition and grow your business. I'm beating my competitors to the punch very consistently. I'm getting people on the phone!
PositiveConvoso gets my company on the phone with Data Leads quicker and more consistently than all the other dialers out there. Also, the admin back office has virtually unlimited ability to generate reporting about any user data you may need. In addition, Tech Support is easily accessible and highly competent. Issues are resolved efficiently and even with a smile
NegativeThe back office reporting ability is extensive and takes a little bit to get used to. Once you get it, you're good.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Convoso Dialer is so intuitive to help you achieve goals !
Date: Jul 19 2020SummaryMy overall experience in changing to Convoso has been a very positive experience. The lush reporting, analytics allow me to keep my entire team engaged to our goals. The system and support are miles ahead of the competition.
PositiveThe Dialer has come so far, intuitive process and systems to allow for greater contact and greater conversions. Ive run several dialers on different backbones and Convoso by far takes the lead! Amazing Support and great people behind each step forward
NegativeI don't have any cons presently; Convoso works with me on each request, i have dedicated support and they listen to my concerns!
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Contact Rates and Sales Increased 200%
Updated: Aug 15 2021SummaryI would chose this software vs a Five9 or Call Tools any day! They have great support and ultimately the cost in price is worth the weight in additional revenue you will make.
PositiveYou won't find a system out there with a better strategy and contact rates on a dialer. The user interface is beautiful, clean and intuitive. The reps love the dynamic scripting. The list management gives you a way to see in real time which lists are generating revenue while factoring in payroll and which are losing ROI. This lets you decide if call attempt 4 on one list is more fruitful than call attempt 1 on another. This was a game changer!
NegativeMore expensive than competitors and it requires a newer computer with strong internet connectivity.
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