Coreware Reviews

Overall, I cannot recommend this system to businesses looking for a reliable, efficient, or user-friendly solution—particularly when it comes to accounting and data integrity.

On a positive note, the online integration of Form 4473 works smoothly once you're familiar with the process.

It has been a frustrating experience with Core and its required interface software. The accounting functionality within Core is extremely limited, which makes integration with third-party software not just helpful, but absolutely necessary. Unfortunately, that's where the problems really begin.
Some specific ongoing issues include:
1. Invoices defaulting to "Undeposited Funds" without clear reason.
2. Data inconsistently transferring—some days it simply doesn't, with no explanation.
3. Correcting a receiving report creates a duplicate rather than replacing the original, resulting in errors and duplications in the Bound Book.
4. Vendor invoices often fail to appear in QuickBooks.
5. There is no warning for duplicate invoice numbers, which increases the risk of accounting errors.
6. Customer support has been extremely slow—often taking weeks, months, or in some cases, over a year to provide meaningful assistance. Reaching an actual person when issues arise is nearly impossible, and the lack of real-time support has been a major source of frustration.
7. The interface software and Core frequently pass blame back and forth when issues arise, which only delays resolution and adds to the confusion.

Great People bad User interface. At this point I rather just get a random POS and just use Fastbound to log all my sales from here. Too many options for certain parts. Developers need to work directly with customers so we can help improve the interface. State compliancies should included in these boundbook

Fast response although it's slowed down considerably from 10 minutes to almost an hour. For the times That i did Talk to a CS member they were helpful

Some tabs and buttons don't do their assigned jobs. Asking for help to get referred to a How to step by step. Some buttons on corestore is literally pointless if I have to manually do everything. Customer help has considerably slowed down.

I was looking for a better POS than what we currently had. I usually refrain from anything that is web-based, but after looking at what all CoreStore and CoreForce had to offer I was willing to make the switch. The cost was reasonable (other software companies wanted tons of money for their software, and that just didn't work for us being a small FFL business); so before I implemented the system at our store, I signed up and tested it at home for over a month. Things seemed to work as planned, and I was able to get some basic answers to questions I had using their chat support. I had watched all the Youtube videos more than once and read through their online documentation. My initial reaction was that this was an innovative and friendly company that cared about having good communication and keeping things current; I was wrong.
Once we went "live" with the program, I was constantly dealing with problems. Things that in theory should have worked fine, did not. I tried chat support and they would give me vague answers if they had any at all, but most the time they would just open up a support ticket...and I would have to wait for a response via email. Based on a webinar I attended previously, they said that they offered tech support over the phone...but that is most definitely a big fat lie. I am a tech savvy person, I worked with a software company for 7 years. I have always troubleshooted things myself until I reach a dead end, but I didn't program this software...so therefore I was at their mercy. I gave details on the issues, with screenshots...and would get substandard responses that were all over the place and apparently from individuals whose first language was not English.
I tried using their system, I tried being patient with support..until I felt I was gonna pull my hair out. Honestly, I didn't even want to write this review at first because it brought up all those stressful feelings once again, but somehow I figured it could be helpful to someone and maybe give me some kind of closure on the bad experience I had. I gave them a month, and then canceled (which wasn't immediate either). I had spent over 2 months at this point aggravated and stressed out. I had bought new computer equipment to make the transition better, including their latest and greatest cc terminal which I now own and cannot get a refund for. I could not train new employees, because there was no time to do anything other than try to solve problems.
Overall, I feel that they are indeed innovative in their goals, but you don't start a million projects half-a$$. You perfect one, then build on that. They may come to understand that in the future, but for me...it's too late.

Their POS could be a great product if they actually tested it fully and considered the input of their users.
Their YouTube videos are well made and can be helpful.
CC processing ran smoothly.

Support is horrible. POS is glitchy and non-intuitive.

Once learned how the system integrates together its excellent. Get through the learning curve and you’ll love its features. Support is always available and if they can’t solve the issue it turns into a ticket for developers to fix.

Now, knowing and with more understanding of the system I would highly recommend it. I would rate it a 10 below once further bugs are fixed. Looking forward to further requested upgrades and continuing to work with coreWARE.

They truly believe in what they are building as do I !!!

YOU ARE GREATLY APPRECIATED!!!
G3 Unlimited

*One stop solution (coreSTORE, coreCLEAR,
coreFIRE now called coreFORCE Lite,
coreILLA, their marketing (CRM/CRI)
management.
*Patience of the owners and customer service *Constantly evolving
*Pricing

coreWARE is always looking to improve their services. They listen to their customers wants and needs and if enough dealers have similar requests they integrate and update the change(s)

KEEP IT UP COREWARE!!!
You provide a great, caring, and customer based service.

*Ease of transition and Learning curve- once you understand how the system works it’s a great experience. You have to hang in there for you to understand that this is a truly sophisticated system and with that said you need to be patient. They sure had to have patience with me and all my questions, chats, and tickets
*live domestic phone customer service (most
likely cost prohibited)
•some bugs need to be addressed regarding
in-store inventory and inventory brought into
the store from online purchases. They
show available fore sale, though allocated.

Overall, I believe this company is more focused on expanding than actually offering great service. Support killed it.

Lots of great features show a compelling platform.
Unfortunately that is not what is delivered.
Looks like it would be a game changer.

The company over promises to FFLs and under delivers substantially. Support was next to non-existent outside of leaving messages or emails. Often the live chat is simply having an agent open a ticket. Support emails often do not solve the actual issue and simply send a link to their how to article that doesn't solve the glitch. The product is loaded with glitches. Support didn't help with configuration at all, and just expected the new end user how to do things. When I offered to provide feedback to the owner was simply told "Its probably not a great fit". It's a SaaS. It should be a great fit for everyone.

Horrible. Terrible. Try anything else. There are lists of direct competitors and other reviews online. Strongly urge you to research and possibly call their alleged clients.

It has at a surface view a great suite of tools. The Sales group does a phenomenal job polishing a turd.

Claims of support are subpar. Most times you are just leaving a message in one form or another for assistance. They just aren't there to assist. If they do respond, it's not helpful. So the process starts over again.

What you need to know as a new merchant is to make sure your CC processor sets up your gateway correctly to avoid fraud. I prefer my new gateway and the new company took the time to set it up with me. Now, I do not have to worry about fraud charges in the future. Coming from selling on other online platforms, the seller is given the green light to ship and that’s it. With a CC processor that doesn’t set up your gateway properly, you are apparently open to the regular transaction fees for any amount that goes through fraudulently and settles. I cannot find any mention of this in my contract though. If the transaction comes in on a Friday afternoon like mine did, you may not even have time to cancel it before the batch settles. I was also assessed a chargeback fee even though it was clearly voided in my payment gateway. Merchant beware.

Having more money in my account before these people found me. I can't really say I liked anything else because it was all lies.

This is one of the worst companies I’ve ever dealt with. It cost me much time, stress, and money. All the while being told about the decades of experience these representatives have in the CC processing industry. Personally, I don’t understand how someone with decades of experience can blame someone with weeks of experience for their mistake. Furthermore, I don’t understand how a company stays in business when all they do is lie and cost customers money. I have proof of the lies in writing and lawyers are free to contact me if a class action suit arises in the future. Everything I have is dated in PDF form and also live in my email. It took me about a week to get the account cancelled because representatives wanted to continue to lie to me or were unresponsive.