SBS Quality Management Software
The SBS QMS Suite is composed of five interrelated software modules designed to enhance Quality compliance efficiency.
1) The SBS Quality Database includes tools for managing CAPA and 8D corrective actions, overseeing nonconformance issues, conducting risk analyses such as FMEA and SWOT, handling various audit management needs, and ensuring Environmental Health and Safety (EHS/HSE) compliance.
2) SBS Ground Control focuses on managing employee training through a Learning Management System (LMS), offering self-paced training options, and providing document control features.
3) SBS Asset Tracking Database oversees calibrated equipment, preventive maintenance schedules, and comprehensive asset inventory management.
4) The SBS Inspection Database captures and records inspection data for incoming materials, in-process checks, and final product assessments, allowing for the generation of real-time SPC charts, development of inspection and control plans, and archiving data for future statistical evaluations.
5) The SBS Vendor Management maintains an approved vendor list (AVL), formulates vendor qualification plans, and tracks the qualification history of suppliers.
Each of these modules may be purchased individually or in any combination to meet your needs.
On-premise and cloud-based options are available.
Free demos are available for download or contact us for a cloud-based demo.
Learn more
Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
Learn more
Contractor Compliance
In just one night, you can cut down the time dedicated to overseeing third-party contractors by an impressive 70%. Our platform simplifies the process of gathering, organizing, and re-validating essential contractor requirements, such as insurance certificates. Are you equipped for an audit? Is your team gearing up for an upcoming audit? With Contractor Compliance, setting up the system is a breeze, and you'll find yourself saving countless hours each week as a result. Make the switch today and experience the efficiency for yourself!
Learn more
Vendor Relations Enabler (VRE)
The Vendor Relations Enabler is an all-encompassing Vendor Relations Management system that provides a flexible and cohesive platform for engaging with, managing, and evaluating the vendors of an organization. This system offers a detailed perspective on vendor activities and performance indicators, incorporating features such as a vendor portal, scorecards, and self-registration capabilities. As a web-based application, VR Enabler optimizes collaboration and information sharing between the purchasing organization and its vendors, providing users with powerful tools for vendor assessment and oversight. The Vendor Registration functionality automates the collection of crucial vendor details, including in-depth evaluations of their capabilities, while also ensuring that vendor profile information remains current. By aiming to reduce costs and streamline efforts for all parties involved in the registration process, this feature also keeps an updated roster of industry-specific vendors. The information gathered during the vendor registration process meets the essential informational requirements of various departments, thus boosting overall operational efficiency within the organization. Consequently, this system fosters enhanced vendor interactions and offers a more systematic approach to vendor management, ultimately leading to more strategic partnerships and improved organizational performance.
Learn more