What is Csmart Digital Self-Care Platform?
Csmart Digital Self-Care offers a robust and fully branded omnichannel self-service platform and mobile application tailored for telecom operators and service providers. This cutting-edge solution empowers customers to effortlessly handle their plans, track their usage, pay bills, submit support tickets, and swiftly resolve common problems on their own. Utilizing cloud-native architecture and TM Forum Open APIs, it features a user-friendly interface, AI-driven chatbots for immediate assistance, and personalized offers tailored to individual users.
Key highlights of this service include:
A seamless experience across mobile apps, websites, and call centers
Real-time transparency regarding usage and billing
AI-augmented chat and support for quick problem-solving
A comprehensive self-help knowledge base complemented by guided troubleshooting
Dynamic personalization that promotes cross-selling and upselling strategies
With its secure, scalable multi-tenant design and instant analytical insights, the platform significantly reduces support expenses, boosts user satisfaction, and enhances user engagement, all while cultivating brand loyalty and improving customer retention. This innovative approach not only streamlines customer interactions but also nurtures a deeper and more connected relationship between service providers and their clientele, ultimately benefiting both parties in the long term.
Pricing
Price Starts At:
Custom
Price Overview:
Custom
Free Version:
Free Version available.
Integrations
No integrations listed.
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Screenshots and Video
Company Facts
Company Name:
Covalense Digital Solutions
Date Founded:
2006
Company Location:
India
Company Website:
covalensedigital.com/products/digital-self-care-platform-telecom-enterprise
Product Details
Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
