What is Csmart Telco CRM?
Csmart Telco CRM is a dynamic, cloud-hosted platform tailored for telecom providers—including MNOs, MVNOs, MVNEs, FTTx, and businesses focused on connectivity—to enhance the full spectrum of the customer experience. This innovative solution centralizes customer data throughout the lead-to-bill cycle, streamlines various processes such as sales, configuration, pricing, quoting, orders, and notifications, and employs artificial intelligence to optimize ticketing and task assignment, resulting in faster resolution of customer issues.
Key features encompass:
- An extensive product catalog that facilitates customizable bundling options
- In-depth monitoring of accounts, orders, and customer lifecycles
- Customized workflows paired with up-to-the-minute reporting functionalities
- Automated case assignments and streamlined approval workflows
- Communication channels for timely notifications across multiple platforms
- Effective strategies aimed at reducing churn and fostering customer loyalty
By complying with TM Forum ODA standards and leveraging Open APIs, Csmart Telco CRM not only boosts sales performance but also shortens the time required to bring services to market, enhances customer satisfaction, and fortifies customer loyalty, all while maintaining secure, role-specific access for users. This holistic strategy positions it as an essential resource for telecom operators seeking to improve service delivery and deepen customer engagement, ultimately driving business growth and operational efficiency.
Pricing
Price Overview:
Custom
Free Version:
Free Version available.
Integrations
No integrations listed.
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Screenshots and Video
Company Facts
Company Name:
Covalense Digital Solutions
Date Founded:
2006
Company Location:
India
Company Website:
covalensedigital.com
Product Details
Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Csmart Telco CRM Categories and Features
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
