What is Cyara?

The Cyara CX Assurance Platform, recognized with multiple awards, assists organizations in enhancing the quality and development of customer experiences across various digital and voice channels while guaranteeing smooth customer journeys. It facilitates every stage of the software development lifecycle related to customer experience, encompassing aspects such as design, functional testing, regression testing, load testing, production monitoring, and user acceptance testing. By adopting a customer-centric testing approach, we help uncover potential issues that may affect the customer experience throughout the entire technology infrastructure. This comprehensive methodology ensures that businesses can address concerns proactively, ultimately leading to greater customer satisfaction and loyalty.

Integrations

No integrations listed.

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Company Facts

Company Name:
Cyara
Date Founded:
2006
Company Location:
United States
Company Website:
cyara.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Cyara Categories and Features

VoIP Monitoring Software

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

Software Testing Tool

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Automated Testing Software

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance