Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
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Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.
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Digitail
A thoughtfully crafted, cloud-based software solution for veterinary practices, this innovative platform includes features such as an online appointment scheduling system, a digital portal for pet owners, a two-way messaging function, and telehealth options all integrated seamlessly. There are no hidden fees or extra integrations required.
Digitail also comes with adaptable templates that can incorporate various reporting elements, automate the input of diagnoses, provide recommendations, manage discharge paperwork, and oversee wellness plans. By incorporating speech-to-text and quick text features, the software enhances operational efficiency and significantly saves time when updating records. Additionally, the use of touch technology simplifies the creation of shopping lists and streamlines the inventory ordering process, while a comprehensive stock directory facilitates easy access to item information. Advanced reporting on stock management alleviates concerns regarding expired inventory, and barcode scanners assist in tracking inventory needs effectively. This comprehensive system ensures that veterinary practices can operate smoothly and efficiently.
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MissedCalls.Help
MissedCalls.Help is an AI-driven phone receptionist solution built exclusively for veterinary clinics that need reliable, round-the-clock call coverage. Pet owners often call during stressful situations, and missed calls can result in lost appointments, dissatisfied clients, or overlooked emergencies. This AI receptionist answers every call instantly, day or night, eliminating voicemail and long hold times. It gathers critical intake details such as species, age, symptoms, urgency level, and contact information, following your clinic’s custom triage protocols. Routine appointments are booked directly into your PIMS or synced calendar, while urgent cases are flagged and routed appropriately for immediate attention. The system provides bilingual support in English and Spanish, live transfers during business hours, and structured summaries delivered via SMS or email to both staff and clients. Designed to reduce front desk overload, it handles FAQs, pre-qualification, and scheduling without requiring additional overtime staffing. Setup is simple, requiring minimal IT involvement, and workflows are customized to match your clinic’s hours and operational needs. By ensuring no call goes unanswered, MissedCalls.Help helps veterinary practices increase booked visits, improve emergency responsiveness, and deliver a more consistent client experience.
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