Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Setplex
Seplex specializes in providing over-the-top (OTT) solutions, catering to operators worldwide with streamlined, robust, and adaptable offerings that encompass everything from content preparation and management to monetization, video delivery, multi-device applications, and real-time analytics. Our comprehensive OTT platform features middleware, transcoders, content delivery networks, digital rights management, multi-screen applications, set-top boxes, and analytics tools, all meticulously designed to empower operators on a global scale. This all-in-one approach streamlines the complexities of content delivery, ensuring that operators can effectively engage their audiences.
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ValueStreamer
ValueStreamer serves as a comprehensive digital tool for managing shop floor operations, allowing for the visualization of key performance indicators (KPIs) on boards tailored for specific teams. You can directly address deviations on the KPIs and tackle binding tasks such as PDCA cycles and A3 reports, with all KPIs seamlessly accumulating data across various organizational levels.
The platform enables effortless integration with your current IT systems through a standardized REST API, facilitating connections with ERP, MES, EDGE, and more. This capability not only enhances your ability to foster genuine collaboration within your organization but also significantly reduces the time and effort required for operational tasks.
Included features are automatic aggregation of target versus actual figures, the ability to link major issues, gather feedback, and take action based on those insights. Deviation management is streamlined with prioritization available through a Pareto Chart, ensuring that the most critical issues are addressed first. Additionally, process confirmation necessitates the use of T-Cards, and the tool accommodates the mapping of common processes found in mid-sized businesses, such as AAP, product development, continuous improvement processes, and Kanban implementations. This holistic approach ensures that your operational efficiency is maximized.
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Mix It Up
Mix It Up is a free, open-source streaming bot designed by streamers, specifically for streamers, that cultivates an engaging community. This bot boasts extensive compatibility with popular platforms such as Twitch, YouTube, and Trovo, delivering a user-friendly yet professional experience. Its wide array of features includes support for stream decks, interactive avatars, broadcast integrations, donation services, overlays, and various widgets. With seamless integration for the Elgato Stream Deck, users can effortlessly control all Mix It Up commands with a single button. In addition, it provides powerful functionalities that allow for tracking Twitch bits, managing channel points, creating Twitch clips, posting updates to Discord, and sending alerts for charitable initiatives, while also enhancing real-time chat with emotes and badges. Customization is a focal point, offering personalized commands, currency systems, inventory management, and rank tracking options. The bot also equips streamers with essential moderation tools, the capability to run giveaways, event triggers, timers, quotes, counters, and even mini-games, along with game queuing features. Moreover, it caters to multi-streamer setups and includes functionalities like text-to-speech, file actions, and input emulation, solidifying its role as a versatile asset for improving the streaming experience. Ultimately, Mix It Up stands out as an indispensable tool for content creators eager to enhance their streaming endeavors.
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