Setplex
Seplex specializes in providing over-the-top (OTT) solutions, catering to operators worldwide with streamlined, robust, and adaptable offerings that encompass everything from content preparation and management to monetization, video delivery, multi-device applications, and real-time analytics. Our comprehensive OTT platform features middleware, transcoders, content delivery networks, digital rights management, multi-screen applications, set-top boxes, and analytics tools, all meticulously designed to empower operators on a global scale. This all-in-one approach streamlines the complexities of content delivery, ensuring that operators can effectively engage their audiences.
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Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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WizeBot
WizeBot is a versatile and cutting-edge chatbot and automation service designed for streamers on platforms such as Twitch. It offers a comprehensive suite of tools aimed at enhancing stream management, fostering viewer interaction, and boosting engagement. Key features include customizable commands, real-time notifications, a loyalty points system, giveaway capabilities, and moderation tools that promote a safe and vibrant chat environment. With user-friendliness at its core, WizeBot allows streamers to personalize its functionalities to meet the unique demands of their audiences. Furthermore, it offers robust analytics and seamless integration options, enabling streamers to create compelling and professional broadcasts while alleviating the technical challenges often associated with streaming. As a result, WizeBot emerges as an essential asset for streamers who aspire to enrich their streaming endeavors and build a stronger community. Its continual updates and community feedback mechanisms ensure that it evolves alongside the needs of its users.
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ValueStreamer
ValueStreamer serves as a comprehensive digital tool for managing shop floor operations, allowing for the visualization of key performance indicators (KPIs) on boards tailored for specific teams. You can directly address deviations on the KPIs and tackle binding tasks such as PDCA cycles and A3 reports, with all KPIs seamlessly accumulating data across various organizational levels.
The platform enables effortless integration with your current IT systems through a standardized REST API, facilitating connections with ERP, MES, EDGE, and more. This capability not only enhances your ability to foster genuine collaboration within your organization but also significantly reduces the time and effort required for operational tasks.
Included features are automatic aggregation of target versus actual figures, the ability to link major issues, gather feedback, and take action based on those insights. Deviation management is streamlined with prioritization available through a Pareto Chart, ensuring that the most critical issues are addressed first. Additionally, process confirmation necessitates the use of T-Cards, and the tool accommodates the mapping of common processes found in mid-sized businesses, such as AAP, product development, continuous improvement processes, and Kanban implementations. This holistic approach ensures that your operational efficiency is maximized.
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