IVA Verified Customer Reviews (2026)

Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.

Sendbird offers advanced communication solutions that harness AI technology, featuring an AI-driven customer service agent, Chat API, and Business Messaging, enabling fluid interactions with customers across various channels such as mobile applications, websites, and social media platforms. The platform is compatible with multiple environments, including iOS, Android, JavaScript, Unity, and .NET, ensuring versatile integration for developers and businesses alike. This comprehensive approach allows companies to enhance their customer engagement strategies effectively. Sendbird’s AI-driven customer service platform is designed to empower businesses to provide proactive, omnichannel support through intelligent AI agents. These agents deliver instant, 24/7 assistance on mobile, web, social media, SMS, and email, enhancing customer satisfaction while reducing response times and costs. The platform offers a centralized hub for creating and managing AI agents, with built-in tools for testing, monitoring, and optimizing agent workflows. By connecting all customer interactions into one unified system, Sendbird enables businesses to make smarter decisions, scale support efforts, and enhance customer engagement.

Accelerate the speed and efficiency of software development and delivery by harnessing the power of generative AI, while maintaining strong enterprise security and privacy measures. Gemini Code Assist enhances your coding experience through its ability to complete your code in real-time and generate full code segments or functions upon request. This dynamic coding tool is compatible with a wide range of popular integrated development environments (IDEs) such as Visual Studio Code and various JetBrains IDEs, including IntelliJ, PyCharm, GoLand, and WebStorm, as well as Cloud Workstations and Cloud Shell Editor, supporting over 20 different programming languages like Java, JavaScript, Python, C, C++, Go, PHP, and SQL. With a user-friendly natural language chat interface, Gemini Code Assist allows for seamless interaction, providing answers to your programming questions or offering insights into best coding practices, and this chat feature is available across all supported IDEs. Organizations can customize Gemini Code Assist by integrating their proprietary codebases and knowledge libraries, thus enabling the tool to deliver more tailored assistance that meets unique enterprise requirements. Moreover, Gemini Code Assist is designed to facilitate substantial changes across entire codebases, thereby greatly enhancing the development workflow. This versatile approach not only increases productivity but also empowers teams to innovate at a faster pace in a secure setting, ultimately driving success in software projects. As organizations adapt to evolving technological landscapes, tools like Gemini Code Assist become essential in maintaining a competitive edge.