ActiveBatch Workload Automation
ActiveBatch, developed by Redwood, serves as a comprehensive workload automation platform that effectively integrates and automates operations across essential systems such as Informatica, SAP, Oracle, and Microsoft. With features like a low-code Super REST API adapter, an intuitive drag-and-drop workflow designer, and over 100 pre-built job steps and connectors, it is suitable for on-premises, cloud, or hybrid environments.
Users can easily oversee their processes and gain insights through real-time monitoring and tailored alerts sent via email or SMS, ensuring that service level agreements (SLAs) are consistently met. The platform offers exceptional scalability through Managed Smart Queues, which optimize resource allocation for high-volume workloads while minimizing overall process completion times.
ActiveBatch is certified with ISO 27001 and SOC 2, Type II, employs encrypted connections, and is subject to regular evaluations by third-party testers. Additionally, users enjoy the advantages of continuous updates alongside dedicated support from our Customer Success team, who provide 24/7 assistance and on-demand training, thereby facilitating their journey to success and operational excellence. With such robust features and support, ActiveBatch significantly empowers organizations to enhance their automation capabilities.
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NetBrain
Since its inception in 2004, NetBrain has revolutionized network management through its no-code automation platform, enabling teams to effectively streamline complex tasks into efficient workflows. By integrating artificial intelligence with automation, NetBrain offers comprehensive hybrid network observability, simplifies troubleshooting, and facilitates safe change management, which enhances operational efficiency, decreases mean time to repair (MTTR), and limits potential risks, thereby empowering IT departments to foster innovation proactively.
Gain insights into your entire network with contextual analyses across diverse vendors and cloud environments.
Utilize dynamic network maps and end-to-end pathways to visualize and document your complete hybrid network effectively.
Streamline network discovery processes and maintain data accuracy to establish a reliable single source of truth.
Automatically identify and interpret your network's critical configurations, uncover initial issues, and prevent configuration drift through automation.
Facilitate pre- and post-change validations while considering application performance contexts for a comprehensive approach to network modifications.
Enhance collaborative troubleshooting efforts by automating interactions between human operators and machine systems.
This holistic approach not only optimizes network performance but also ensures that teams can focus on strategic initiatives rather than getting bogged down by manual processes.
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Site24x7
Site24x7 offers an integrated cloud monitoring solution designed to enhance IT operations and DevOps for organizations of all sizes. This platform assesses the actual experiences of users interacting with websites and applications on both desktop and mobile platforms. DevOps teams benefit from capabilities that allow them to oversee and diagnose issues in applications and servers, along with monitoring their network infrastructure, which encompasses both private and public cloud environments. The comprehensive end-user experience monitoring is facilitated from over 100 locations worldwide, utilizing a range of wireless carriers to ensure thorough coverage and insight into performance. By leveraging such extensive monitoring features, organizations can significantly improve their operational efficiency and user satisfaction.
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ManageEngine ServiceDesk Plus
ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
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