Document360 Reviews

As a Document360 client for 2 years, I have seen this product evolve. From our first use we knew this product was going to revolutionize our company and it has done this without any loss of productivity.

This product has saved us manpower and dollars. We experience exceptional response time and absolutely no "down time". Totally recommend this product to anyone.

Their customer support team has been quite amazing, if you do come across any issues they are always quick to resolve it. Very dedicated in what they do.

Document360 has increased our employee productivity by giving them direct access to the resources they need quicker to support customer queries.

Our organization was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or site couldn't provide . Documents 360 has hiked our employee productivity by giving them direct access to the resource they need fast.

Could do more enhancement for publishing articles which have informed to customer support.

It is very important to have strong knowledge in helping out customer for success and having extremely well documentation is the key. The ideal approach would be for our clients have most of the answers and self-service with minimal interaction and on boarding new employees easily.

Your product is efficient and easy for use in cross-department training and the archiving of documents is easy which helped in ease of maintenance and lower our storage space, and the feature to limit the access for certain documents is great.

We are going to launch our site for testing and have not found any issue yet and the support was easy to be scheduled for bringing up our app.

I would recommend Document360 as it saves time and easily organised all documentation in one place.

Document360 allows to assign roles and access for specific teams to manage the tasks. Product documentation can be made public or private using such feature and only required personal have access to the documentation.

The page load has experienced a minor delay at times.

Document360 works good for content creation and it uses analytical features for the best business operations.
It can also be used to create a wiki, user-guide, or more.
A good support team helps and safe to use.

Designed for all SaaS products.
It's helped me to build a great self-service knowledge base for my customers and other users.
It has a google-like search for quick help.
Supports multiplatform.

The price is really high for this application, rest it works well.

Overall - An easy-to-learn and easy-to-use platform that would do both authoring and publishing of content for us.

We went for Document360 because of its power to make your knowledge base private (internal). Users were permitted to login with an account to access articles which was exactly what we wanted.

This tool provided all the features we were looking for in an internal kb. I would love it if they had a more powerful tagging functionality in future versions.

Would recommend Document360 for your business to organise documentation for any product to cater end users needs.

User friendly platform to organise all product documentation’s for customers. Access anywhere with fast returning results in search.

None so far. Performance and usability is good and resolves our business needs.

Great Knowledge base product with a great support team. There is virtually no limit to what you can do with this tool.

Easy to understand and use software that ran smoothly on our existing systems with no lags. Our helpdesk team and IT support team found it easy to deploy. Our work-flow was well organized by time, urgency & topic.

User interface can be improved in certain cases. Other than that my team has no issues with this product.

Document360 is an excellent tool where we can keep all our information safe, grant access to some team members only, grant access based on IP address.

It’s very helpful to setup an access for only a range of IP addresses within our network, this is very important for our data security.

We couldn’t connect with Google Analytics, took lot of time then error pops up.

Great customer support and a great tool that works perfectly with my business model. Highly recommend to all types of business

As a new user, I'm very impressed with the customer service support Document 360 provided. They responded to my questions within few hours and made sure to resolve my issues quickly.

Takes a little while to get familiarize with the tool. But once you get used to it, this will be the best tool you can ask for.

For content creation and use analytical feature for business operations Document 360 works best. Its simple interface and data security features with multiple channel integration helps the user to share their content easily. Slightly expensive but works at its best.

A nice platform of knowledge base tool. It provides specific network usage and valid IP integration helps in data security and safety. Its features like collaboration, decision tree helps other user to participate in the form.

Sometime sync issues in Google Analytics. Much better if support multiple language in the platform.

I am having a positive experience with Document360 and would recommend to others to try out with the free trial version and play around the features.

Clean Design, user friendly interface and easy to navigate. Search feature is powerful with enhanced SEO analytics. Customer service is quick to respond.

No Issued as of yet as we are just started using Document360.

Document360 is a great knowledge base software which can be used to create a wiki, user-guide or more.

Easy to use
Knowledge base platform
Customization feature
Great search engine
Version control over documentation

Needs a more advanced editing tool with spell check and grammar check.
Needs better pricing especially for the startup plan.

Document360 is a great solution which allows to publish documents to create a knowledge hub which serves as a self-help portal.

Easy to setup and use
Acts as a knowledge hub
Encourages self help
Analytics tools
Privacy settings

No support for multiple languages.
Expensive plan .

We are pleased with the performance of Document360 knowledge base software the search feature is quite fast and returns article instantly

Document360 was quite easy to implement and ran smoothly with our existing system, both our helpdesk and IT team used Document360 for product documentation and internal employee information

Software meets our expectation and not seen any performance issues so far.

Powerful analytics, Easy integration, Incredible customer service. Document360 is a tool of rapid implementation, with a short learning curve and very friendly for the administrator and end user.

By far the best bang for your buck. Can customize it to basically anything you want it to be. Great personalized support. Fast customization requests. Really good editor, Analytics are great.

We would like to see more integrations in the future. But for now, we are quite comfortable with the available features of Document360.

Very happy and satisfied with it since switching. I believe it's best selling point is how easy it is to use, does not over complicate things unnecessarily.

Very user-friendly software that is full of features and continually improving. Very professional and polished. Truly unrivaled in my opinion.

Not much to complain about but what I can say is that they are continually improving the software so if you're missing something they will surely have it soon.

Good experience good product, can be matured to become exceptional product and stand out above the rest.

Versioning feature providing the ability to retract back to previous version of an article once published.

Good overall but design can be improved at certain areas.