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What is DoorDash?

Elevate your takeout business by collaborating with the leading delivery service that operates across both the U.S. and Canada. As the demand for convenient delivery options continues to rise, our platform can connect your restaurant with 80% of American consumers, placing you in front of millennials, busy parents, and corporate clients interested in catering—all while avoiding the costs that come with traditional in-house dining. Your offerings will be showcased prominently on our app and website, simplifying the ordering process for potential customers. Amazingly, this seamless integration requires no additional effort on your part! Utilizing our vast Dasher network, we ensure your delivery orders are fulfilled in an average time of just 37 minutes, so your dishes arrive fresh and exactly as intended. Moreover, DoorDash enables you to reach customers up to 25 miles away from your restaurant, significantly broadening your audience beyond the limitations of dine-in service. This forward-thinking platform not only boosts your restaurant's visibility but also optimizes your revenue potential in a rapidly evolving digital landscape, ultimately allowing you to focus more on your culinary creations. As you adapt to the changing market, this partnership could be a key factor in driving your business growth.

Pricing

Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
DoorDash
Date Founded:
2013
Company Location:
United States
Company Website:
get.doordash.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

DoorDash Categories and Features

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

DoorDash Customer Reviews

Write a Review
  • Reviewer Name: Samantha H.
    Position: Digital Marketing Specialist
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fast Delivery, lots of Fees

    Date: Feb 12 2022
    Summary

    Overall, a great app to have access to on your phone for when you travel or aren't wanting to cook at home!

    Positive

    Door Dash offers such a variety of restaurants. I appreciate the easy access to a great meal that this service provides.

    Negative

    The service fees can be really expensive and sometimes cause me to not place an order.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 1-2 Years
    Uses the product: Yearly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Busy? You can still get food.

    Date: Aug 07 2022
    Summary

    I personally don't think it is worth the double amount of money just to have food brought to me, but if you are okay with that then I would totally suggest using DoorDash.

    Positive

    The best part about DoorDash is that you can still make sure you eat food during the day even if you are super busy and can't leave due to professional or personal reasons. The food is brought right to you!

    Negative

    It is quite expensive to get the food due to taxes, fees and tips. To get a simple $10 meal it could cost up to $20 after tip.

    Read More...
  • Reviewer Name: Gage A.
    Position: Customer Care Coordinator
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Doordash is a great company

    Date: Jun 18 2021
    Summary

    DoorDash support and drivers are all great people who deserve to get paid for the work that is put in. They are quick efficient and well worth working for

    Positive

    I love the fact I can work whenever I want. When money is tight I can go work and make money. This job is great for anyone wanting freedom in their schedule.

    Negative

    I don't like how some drivers think they deserve a tip. Work for what you get.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Office Administrator
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great delivery app

    Date: Oct 18 2021
    Summary

    Overall, I like the app. I think it's user friendly, and it is visually appealing. I do think the time it takes to load content could be quicker.

    Positive

    I like the food category options link. If you are looking for a particular type of food, this helps narrow down the options. I also like the overall look and feel of the app. The bright and simple picture icons in the app enhance the user's experience, I think.

    Negative

    The app at times is very slow to load. Other apps will be loading fine, but this one will be slow.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: New Analyst
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to Navigate

    Date: Oct 28 2020
    Summary

    I would recommend this app to anyone who lives in a big city and wants food delivered. There is a variety of restaurants to choose from that makes this app very enticing.

    Positive

    The application is easy to use. It is easy to track my driver to estimate when my order will arrive.

    Negative

    Sometimes the app will freeze or shut down when I'm in the middle of processing my transaction.

    Read More...
  • Reviewer Name: Linda I.
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not the best software

    Date: Oct 16 2020
    Summary

    Overall the idea is great and they are getting better but they can definitely improve. Everything will have its bad eggs but it is up to you to risk it.

    Positive

    This software is great but depending on the driver it could give you a bad or good experience. I have been on both sides of app as far as driver and user. As a driver contacting customer support they will always take the side of the customer.

    Negative

    Customer service is hard to understand sometime because they are not in America. Customer service will also take their time when it comes to them resolving and issue. As a driver this is frustrating because you want to make money and get to the next delivery.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Intern
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Delivery is pretty good, range of selections is wide, but it's also somewhat bad for the restaurants

    Date: Jul 25 2020
    Summary

    As long as you're okay with the fees, DoorDash is a pretty convenient way to get food delivered to your place.

    Positive

    The company I worked for used to have DoorDash cater lunch for us several times a week. I'm pretty sure it was DoorDash because there would be little business cards with its logo, in partnership with various eateries.

    They seemed to be punctual, and delivered on time. The variety of food was pretty good too.

    Negative

    This is more on the entire food delivery gig industry, but there have been news articles about DoorDash drivers being sent to restaurants that aren't open.

    Read More...
  • Reviewer Name: Chet N.
    Position: CEO
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use

    Date: Apr 22 2020
    Summary

    Great and I recommend people to try using it if they need to order food but don't have time or unable to pick it up.

    Positive

    Super easy we use we order meals from local restaurants. They have a mobile app that makes it super easy too.

    Negative

    They've done a pretty good job overall with this app.

    Read More...
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