Drift Reviews

Drift stands out as a powerful solution for businesses looking to enhance their conversational marketing. Its real-time engagement features, AI-powered chatbots, and support for account-based marketing make it an ideal choice for companies focused on personalized customer interactions.

Drift does a great job in real-time conversational marketing, enabling businesses to engage with website visitors through live chat, chatbots, and personalized messaging.

Some users may find Drift's pricing structure complex, and the initial setup might require a bit of extra technical expertise.

I couldn't ask for much more from Drift. It makes my customers feel heard and helps me worry about one less thing. It's a great chat tool and I have no complaints!

Drift makes it easier than ever to connect and chat with customers. The interface is easily utilized and the additional features are the cherry on top.

It would be great to see more email tools being offered or a "chat bot" to utilize, but I'm sure these are on the horizon.

Overall, Drift is a robust marketing product that can chat and interact professionally with clients without human command. It helps us provide a high-standard experience to our future clients. Its pre-programmed bots are very competent.

Drift is easy to set up and implement on business websites. Its pre-programmed bots give a personalized experience to clients, which indirectly helps to boost sales. The chat page can be customized.

Had a great experience with Drift. No downside experienced till now.

It gives every customer a really helpful way to communicate with us through our main websites. Drift has also helped both our sales management team and customer service.

It has made the entire process of connecting with our clients extremely easy. This is the best chat app I've ever used.

No negative feedback. We've used it for quite a while now and the only thing I can say is everyone should give it a shot.

Very impressed with both the capabilities and the service delivered by the Drift team. Though it is hard to justify the price with some key features missing.

Setting up the Drift chatbot was really quick and integrates seamlessly with our HubSpot CRM. When we did have an issue the support team responded quickly with accurate info.

I would like to see a forms feature added. Though the integration works it would be much neater to have it out of the box here. Especially considering the steep price-point.

In the daily growing businesses, it is essential to have such type of chat service which can directly interact with the customer and get data about the customer's needs.

- It has 24*7 customer support system to solve all the queries of the user.
- it has cross-platform support, so whether you use the chat using mobile tablet or pc, you are going to get the same experience.
- Helps in growing sales by directly informing the sales team when a customer wants to make an order. This is done with the helps of chat service.

- Its pricing can be a problem if a small business with limited funds needs a feature which is present only in the upper pricing pack.
- Drift throws bugs sometimes, which can annoy the customer.
- Initially, user may find it difficult to use this software.

Overall, I continued to run this software after my initial set up running my customer chats for my e-commerce small business.

It was very good to start out with. I work in setting up e- commerce solution's for other people. I started suing drift to set up chats with my customers. The set up was very simple, and it helped greatly.

There is not much to complain about. One of the limiting features that I found when first experimenting with this was the lack of integrations with other parties.

Brilliant at what it does - and looks good as well. I can't stand chat bots that are terrible for website visitors, and Drift is discreet.

I've used Drift on clients' websites for years, and it's great at what it does. It's not too distracting for website visitors, and there's plenty of personalisation available.

If you're looking for an all singing, all dancing chatbot, Drift isn't that. It isn't suitable for lots of automation, but for small websites and non-urgent enquiries, it's great.

Drift is a challenge free way for connecting customers with the business, with the aim of increasing their sales, and marketing segment. Huge support and constant discussions,

Drift supports marketing, by helping companies or business to have mutual connection and communications with customers.
The support for Drift are super helpful and professional.
Also, huge market segment is attained because of Drift.

Drift is a well guided and facilitating way for communication, which foster sales and marketing. Eventually, the developer of Drift has eliminated challenges.

Overall, it's a lite but powerful tool that smartly brings new clients into the sales pipeline. Loved its interface, easy for new users. Must try this to increases sales and engagement.

Drift is effective, smart and easy to use. It helps my organization to give a more personalized and better experience to new customers. I loved its special chat command option it's fast and easily customizable.

Need better and third party analytics implementation.

I used Drift a long time ago when I was a sales rep before I moved up on my company. This is basically every single reps dream come true since we could connect more with the customer and eventually find what they wanted. Next-generation lead generation tool.

Improved communication with the customers. It makes some sort of personal connection the customers which sets the difference in many scenarios. Customers see it more as an opportunity to get something new rather than some agent trying to make a sale/appointment.

The fares are quite high, but if managed correctly it brings nothing but profit!

Overall this is a must for any sales team, install it in seconds on your landing pages and you have instant rapport building with your prospects.

Drift (I started when it was Driftt) is every sales reps dream. It helps you connect on a human level with prospects in a way that many new leads are surprised. I have booked countless meetings and closed business thanks to this tool

You will find that you will quickly upgrade from free to basic which is fine for the price but unless you shell out hundreds more per month many automated features are limited.

Sales have increased thanks to the many benefits it offers me in the marketing area, which allow me to provide a highly optimized service to the target audience and speed up the closing of negotiations by this means. Customers are delighted with the speed of the terminal process and the effectiveness of trade and attention. For any company whose objective is to boost its market and commercial scope, this platform is ideal for offering a comfortable experience to both potential customers and to the company that needs to manage its sales and to have closer management of its negotiations.

The ease with which I can display the products and services in a complete catalog and capture a higher volume of potential customers, as well as being able to respond to each of them in a specific way and with the more incredible speed of response.

The truth is that I don't see any disadvantage so far, maybe the support provided is a little precarious, but in general, it is well implemented.

Our experience with Drift was flawless. We are being able to convert most leads to sales. It works great on any websites. The overall platform is very useful in sales growth.

The conversation bot is pretty advanced, it quickly responds to question with an accurate answer. We are using Drift on our sales website, it helps us to interact with visitors and capture any sales opportunities. Drift increases our sales conversion percentage.

One downside is its lead manager, it provides less informations.

Overall a good platform to start with depending upon your needs. We switched to a new platform, but would be open to revisiting in the future.

With our e-commerce business we initially used Drift for customer chats. It was quick to setup and very easy to use, helped us with conversions.

Not as many integrations as we'd like or advancement of the platform. We ended up switching to a competitive chat platform - Octane - that had better hooks into Shopify and was launching new features faster.

Overall I like this application, it was very useful in keeping in track with trends and clients. Very good.

Great tool to use for marketing and tracking current trends. This is useful for seeing what your clients want and need.

Honestly I did not find anything that I thought was bad. I enjoyed it.

Overall, compared to other such tools drift has more features and is faster at analyzing the responses. Playbook feature is the advantage.

Lead generation and validation had been a piece of cake of it with the various plays that we can use.

Implementation and learning take time but once set up not much to be done. Pricing could be reduced.

I feel like this software improves my bottom line not only by nurturing existing relationships but keeping people on my site long enough to begin relationships.

I like their concept of conversational sales based on the work of the AI technology. Feels like a giant step forward from my flat old website.

People know that it is essentially a robot they're talking to, but it still feels better for a website to care enough to ask questions.

Drift is a substantiated program for perfect sales support, which makes a firm remain competitive and relevant in a dynamic market.

Drift creates a suitable conversational space, where sales and marketing are genuinely considered. Drift has the intelligence of knowing the serious buyers for company's products and services. Also, Drift has specific marketing protocols, whose results are immediately identified.

Drift has a design that is fully responsive, but the ease of use feature is not fully implemented by the developer.

Drift has the intelligence of learning what is in the mindset of the users. Eventually, the developer helps companies make better or huge sales.

Drift helps companies in learning the trends of customers, where they identify those who want to buy or have a concern about the company. Again, Drift increases the conversations that companies have with their clients.

Drift has a rate of subscription which is quite high, and if not completely managed, the many people who may want to secure the program may find it hard.