With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Couchbase’s operational data platform for AI is a scalable foundation for enterprise operational, analytical, mobile and AI workloads that replaces legacy infrastructure and data services.
Bring your data to life in new ways with Couchbase’s enterprise data partnership: launch game-changing customer experiences, explore the infinite possibilities of AI, scale your global operations, and move your data from the cloud to the edge, and beyond.
Couchbase’s operational data platform for AI eliminates fragmented tech stacks, so teams can stay innovative and agile, with less risk and lower cost of ownership. With enterprise partnership and scalable, AI-ready technology, Couchbase turns your data into the foundation for your next breakthrough.
- Power your Performance. Expect peak performance from your digital experiences—even at peak demand.
- Accelerate Your Innovation. Get to market faster and stay one step ahead of competitors with a unified data platform.
- Simplify Your Operations. Cut complexity and drive visibility by consolidating your legacy infrastructure and services.
- Control Your Costs. Optimize your infrastructure spending with a unified database that significantly reduces your TCO.
- Sync Your Experience. Take your data wherever it needs to go—across regions and data centers, from cloud to edge.
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Duckie
Duckie offers AI-powered customer support specifically designed for B2B SaaS companies, allowing both clients and support teams to quickly obtain accurate technical information. The AI-driven support agent can independently handle support inquiries, while the AI assistant helps agents by navigating the organization’s knowledge base to provide relevant responses. Additionally, Duckie enables log analysis, equipping technical support teams with the capability to identify and troubleshoot issues by examining error logs, code updates, and client data. With features like automatic notifications and updates, Duckie guarantees that support teams are informed about product changes, Jira issues, and pull requests. It seamlessly integrates with tools such as Slack, Zendesk, Microsoft Teams, and Discord, making it easy for businesses to deploy the AI where their customers need it most. Moreover, Duckie aids in formulating responses and delivering updates on active tickets, which notably reduces resolution times and enhances overall productivity. By adopting this holistic approach, Duckie significantly transforms and elevates the experience of customer support, ultimately creating a more efficient service environment. This makes Duckie not just a tool but a crucial partner in achieving exceptional customer satisfaction.
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Asimov
Asimov provides a crucial foundation for both AI-search and vector-search, enabling developers to effortlessly upload a variety of content sources, including documents and logs, which it subsequently processes by automatically chunking and embedding them, thus allowing access through a unified API that enhances semantic search, filtering, and relevance for AI applications. By optimizing the management of vector databases, embedding pipelines, and re-ranking systems, it simplifies the ingestion process, metadata parameterization, usage monitoring, and retrieval within an integrated framework. Through its features that facilitate content addition via a REST API and the ability to perform semantic searches with customized filtering options, Asimov equips teams to develop extensive search functionalities with minimal infrastructure demands. The platform adeptly manages metadata, automates the chunking process, oversees embedding tasks, and supports storage solutions like MongoDB, while also providing user-friendly tools such as a comprehensive dashboard, usage analytics, and seamless integration capabilities. Additionally, its holistic approach removes the challenges associated with traditional search systems, establishing itself as an essential resource for developers seeking to enhance their applications with sophisticated search functionalities. This allows organizations to focus more on innovation and less on the complexities of search infrastructure.
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