What is Dynamics 365 Customer Insights?

Utilize insights driven by AI and automated processes to reduce the cost of conversions while providing customized recommendations that boost customer lifetime value. Skillfully manage the delicate balance between personalization and privacy by leveraging automatically updated consent data and employing classification labels to protect sensitive information. Combine transactional, behavioral, and demographic data to create rich insights and detailed, up-to-date customer profiles that honor individual consent preferences. Speed up sales cycles, reduce churn, and cultivate enduring customer relationships by quickly addressing customer signals and feedback. Exceed privacy expectations and maintain compliance with legislation like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), along with adhering to accessibility guidelines. This comprehensive solution is fortified with over 70 security and compliance certifications, such as ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP, ensuring strong protection and alignment with industry regulations. By leveraging these sophisticated resources, companies can enhance their operational effectiveness while creating more meaningful, trust-based connections with their customers. Ultimately, this approach not only fosters loyalty but also positions businesses for sustainable growth in an increasingly competitive market.

Pricing

Price Starts At:
$1,000 per tenant per month

Screenshots and Video

Dynamics 365 Customer Insights Screenshot 1

Company Facts

Company Name:
Microsoft
Date Founded:
1975
Company Location:
United States
Company Website:
dynamics.microsoft.com/en-us/ai/customer-insights/

Product Details

Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Webinars
Video Library
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Dynamics 365 Customer Insights Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Dynamics 365 Customer Insights Customer Reviews

Write a Review
  • Reviewer Name: Sakshi S.
    Position: Inside Sales Representative
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Elevating customer engagement through intelligent data insights

    Date: Jan 23 2024
    Summary

    Microsoft Dynamics 365 Customer Insights proves to be a powerful tool for organizations aiming to harness customer data for personalized & impactful interactions.

    Positive

    Dynamics 365 Customer Insights provides a holistic 365 view of customer data, consolidating information from various touchpoints & channels to create a comprehensive customer profile.

    Negative

    There is a lot of complexity while implementing Dynamics 365 Customer Insights particularly for organization like us with an intricate data structure.

    Read More...
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