Google Cloud Speech-to-Text
An API driven by Google's AI capabilities enables precise transformation of spoken language into written text. This technology enhances your content with accurate captions, improves the user experience through voice-activated features, and provides valuable analysis of customer interactions that can lead to better service. Utilizing cutting-edge algorithms from Google's deep learning neural networks, this automatic speech recognition (ASR) system stands out as one of the most sophisticated available. The Speech-to-Text service supports a variety of applications, allowing for the creation, management, and customization of tailored resources. You have the flexibility to implement speech recognition solutions wherever needed, whether in the cloud via the API or on-premises with Speech-to-Text O-Prem. Additionally, it offers the ability to customize the recognition process to accommodate industry-specific jargon or uncommon vocabulary. The system also automates the conversion of spoken figures into addresses, years, and currencies. With an intuitive user interface, experimenting with your speech audio becomes a seamless process, opening up new possibilities for innovation and efficiency. This robust tool invites users to explore its capabilities and integrate them into their projects with ease.
Learn more
QEval
Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically.
The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy.
Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA.
Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions.
Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
Learn more
AudioTextHub
AudioTextHub is a free, state-of-the-art online text-to-speech solution designed to bring written words to life with rich, human-like voice synthesis powered by advanced AI technology. Featuring over 500 lifelike voices across a wide range of languages and accents, AudioTextHub delivers speech that captures natural intonation, emotional nuance, and clarity. The platform offers extensive voice customization options, allowing users to modify speed, pitch, and emphasis to perfectly suit diverse use cases—from educational content to marketing materials and accessibility tools. AudioTextHub converts text into high-quality audio within seconds, dramatically enhancing workflow efficiency for content creators, educators, and developers. Its developer-friendly API facilitates seamless embedding of text-to-speech capabilities into various applications and digital platforms. Security is a top priority, with all text processed securely to protect user privacy. The platform supports multi-language conversions, making it an excellent choice for global projects and diverse audiences. Whether you need voiceovers for videos, audiobooks, podcasts, or assistive technology, AudioTextHub offers a reliable and intuitive solution. Its combination of speed, customization, and voice realism sets it apart in the crowded text-to-speech market. AudioTextHub empowers users to enhance engagement and accessibility with compelling, natural-sounding audio content.
Learn more
Rekam AI
Rekam AI is an advanced voice generation platform designed to support the future of audio creation. It provides a unified set of tools for text to speech, voice cloning, speech to text, and custom voice creation. The platform delivers high-fidelity, human-like voices suitable for professional use. Rekam AI’s text-to-speech engine transforms written content into expressive audio with natural pacing and emotion. Voice cloning allows users to recreate voices with minimal input while maintaining privacy and control. A rich voice library offers a wide range of tones, genders, and speaking styles. Speech-to-text features convert spoken language into editable text with high accuracy. Rekam AI supports multilingual output to help creators reach global audiences. The platform is designed for storytelling, education, gaming, marketing, and media production. Emotional voice modulation enhances realism and engagement. Users can generate audio for audiobooks, podcasts, social media, and interactive experiences. Rekam AI delivers a powerful yet accessible solution for AI-driven voice creation.
Learn more