Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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ActCAD Software
ACTCAD is an excellent tool for creating professional drawings tailored for various fields such as architecture, structural and civil engineering, mechanical design, electrical schematics, interior design, and tool and machine design. This professional-grade CAD software supports both 2D drafting and 3D modeling while utilizing dwg and dxf file formats, making it one of the most cost-effective options available. As a native dwg/dxf software, ActCAD is ideal for a wide range of drafting and modeling projects and has garnered the trust of over 30,000 users across more than 103 countries for over a decade. Its interface and command structure closely resemble those of other well-known CAD tools, allowing existing CAD users to transition without any learning curve while saving up to 80% on costs. ActCAD provides flexible licensing options, including single-user licenses, and offers unlimited free email technical support to all users. Additionally, it allows for full customization and the development of programs using a free API toolkit, supporting popular programming languages such as Lisp, DCL, .NET, and C++. Beyond standard commands, ActCAD includes a variety of productivity-enhancing features like a PDF to CAD converter, extensive block libraries, an image to CAD converter, and the ability to manage point sets between CAD and Excel, making it a versatile choice for professionals seeking efficiency in their design projects. With its comprehensive set of tools and user-friendly interface, ActCAD proves to be an indispensable asset for anyone involved in technical design work.
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IP Author
IP Author enterprise utilizes a cutting-edge AI technology platform to provide a comprehensive strategy for managing intellectual property, addressing every stage from the initial idea through to commercialization. It features a range of modules designed for various tasks, including invention disclosures, patent drafting, comprehensive searches, responses to office actions, effective categorization, and evidence of use, all focused on streamlining the IP lifecycle for companies. The invention disclosure module revolutionizes the disclosure process by implementing an AI-driven system that simulates a dialogue between an attorney and the inventor, leading to the rapid generation of precise documents and expediting the filing procedure. Furthermore, the patent drafting functionality harnesses our AI capabilities to quickly analyze the presented problem and solution, generating essential patent components such as customizable flowcharts and block diagrams. With advanced prompt engineering, it assists users in avoiding common drafting mistakes, enabling the creation of a complete patent draft in as little as 15 minutes. This module distinguishes itself by providing meticulous and consistent evaluation of all patent claims, which is a significant improvement over traditional manual reviews that may miss critical details. As a result, businesses can not only shorten their time to market but also elevate the overall quality of their IP management practices, thereby gaining a competitive advantage in the marketplace. Ultimately, the integration of these innovative features positions IP Author as a leader in the realm of intellectual property management solutions.
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Harrity
The Harrity software team is transforming the patent industry by developing innovative tools that greatly improve efficiency. Our automation solutions optimize multiple facets of the patent application drafting process, enabling legal professionals to focus their attention on the most crucial elements of each application. In addition, our patent application search tools allow attorneys to quickly find previously filed patent applications, which enhances their grasp of the pertinent technology and facilitates template selection. These search functions are customizable and can be effortlessly integrated into existing docketing systems. Moreover, users can automate various tasks such as claim mirroring, the creation of flow charts, the writing of flow chart descriptions, and the drafting of summaries and abstracts, resulting in a holistic and efficient drafting workflow. This forward-thinking approach not only saves significant time but also elevates the overall quality of patent applications, ultimately benefiting the clients we serve. By continually refining our tools, we aim to set new standards in the patent application process.
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