
SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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Most contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence.
The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer.
That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect.
The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters.
Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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Nemotron 3 Ultra
The Nemotron 3 Nano, a compact yet robust language model from NVIDIA's Nemotron 3 lineup, is specifically designed to excel in agentic reasoning, engaging dialogue, and programming tasks. Its cutting-edge Mixture-of-Experts Mamba-Transformer architecture selectively activates a specific subset of parameters for each token, allowing for quick inference times while maintaining high accuracy and reasoning skills. With an impressive total of around 31.6 billion parameters, including about 3.2 billion active ones (or 3.6 billion when including embeddings), this model outperforms its predecessor, the Nemotron 2 Nano, while demanding less computational power for every forward pass. It boasts the capability to handle long-context processing of up to one million tokens, enabling it to efficiently analyze lengthy documents, navigate complex workflows, and carry out detailed reasoning tasks in one go. Additionally, it is designed for high-throughput, real-time performance, making it particularly skilled in managing multi-turn dialogues, executing tool invocations, and handling agent-driven workflows that require sophisticated planning and reasoning. This adaptability renders the Nemotron 3 Nano a top-tier option for a wide range of applications that necessitate advanced cognitive functions and seamless interaction. Its ability to integrate these features sets a new standard in the landscape of language models.
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SWE-2
SWE-2 is Cognition’s coding model for software engineering agents, developed to improve the balance between capability, reasoning cost, and execution efficiency. The model is post-trained from Kimi K3, a multi-trillion-parameter model that had already received extensive reinforcement learning for agentic coding. Cognition further trained SWE-2 with a reinforcement learning algorithm that optimizes several reasoning-effort levels during a single training run. These effort levels let users trade off speed and cost against deeper planning, codebase exploration, and verification for more difficult assignments. SWE-2 is designed to reduce the over-exploration seen in earlier models by identifying relevant files and implementation paths more quickly. Its software engineering abilities include repository analysis, code writing and editing, debugging, testing, build and lint workflows, terminal tasks, and verification of completed work. The model places additional emphasis on writing end-to-end tests, catching edge cases and regressions, and gathering evidence instead of simply accepting assumptions in a prompt. Cognition’s training approach also uses cost penalties tied to the model’s performance frontier, length-weighted reward baselines, speculative decoding improvements, low-precision inference techniques, and expanded reinforcement learning data. Training data includes more diverse repositories, additional instruction-following requirements, and iterative verifier improvements designed to reduce reward hacking and false validation. SWE-2 is benchmarked against models such as GPT-6 Astra, GPT-5.6 Sol, Fable 5.1, Grok 4.6, and Kimi K3, with Cognition positioning it around strong coding performance at substantially lower cost. SWE-2 is intended for use across Cognition’s Devin ecosystem, including Desktop and CLI, with rollout to Devin Web and Fusion.
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