What is Electric?

Electric is revolutionizing business IT management by offering real-time support to over 30,000 users and centralized IT solutions for more than 600 clients. As a result, companies can achieve up to 50% reduction in IT expenses while ensuring consistent security measures across all devices, applications, and networks. This innovative approach not only enhances operational efficiency but also simplifies the complexities of IT management for businesses of all sizes.

Pricing

Price Overview:
Flexible based on your needs

Integrations

All Electric Integrations
Similar Software to Electric
NinjaOne Reviews & Ratings
NinjaOne
(2245 Ratings)
NinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
Learn more
Atera Reviews & Ratings
Atera
(2773 Ratings)
Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
Learn more
Serviceaide Reviews & Ratings
Serviceaide
(134 Ratings)
Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
Learn more
Vivantio Reviews & Ratings
Vivantio
(504 Ratings)
Vivantio has earned accolades as a leading customer service management software solution available today. Our SaaS service management platform encompasses a variety of customer service functions, including customer support ticketing, help desk operations, service desk management, IT service management, asset oversight, and enterprise service management, all underpinned by established industry standards like ITIL. Additionally, Vivantio offers adaptable licensing solutions tailored to the diverse needs of rapidly expanding businesses worldwide. This flexibility ensures that organizations can find the perfect fit for their requirements.
Learn more

Screenshots and Video

Play Video Real-time IT Support via chat Save 70% on IT vs MSPs Standardized Security across devices, apps, and networks Why Riparian Chose Electric for their IT Needs IT Scorecard for a single view of your devices and security Admin get access to Turbine, where you can manage devices, security, and more from a single location.

Company Facts

Company Name:
Electric
Date Founded:
2016
Company Location:
United States
Company Website:
www.electric.ai
Edit This Page

Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Freelance
Nonprofit
Startup
Supported Languages
English

Electric Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

SaaS Management Software

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Privileged Access Management Software

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Onboarding Software

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Network Management Software

Mobile Device Management (MDM) Software

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Identity and Access Management (IAM) Software

Identity Management Software

Access Certification
Compliance Management
Multifactor Authentication
Password Management
Privileged Account Management
Self-Service Access Request
Single Sign On
User Activity Monitoring
User Provisioning

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Security Software

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Endpoint Protection Software

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

DNS Security Software

Cloud Security Software

Antivirus
Application Security
Behavioral Analytics
Encryption
Endpoint Management
Incident Management
Intrusion Detection System
Threat Intelligence
Two-Factor Authentication
Vulnerability Management

Cloud Management Software

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Electric Customer Reviews

Write a Review
  • Reviewer Name: Kimberly J.
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great service

    Date: Mar 12 2021
    Summary

    Great overall experience. They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment.

    Positive

    Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month.

    Negative

    They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based.

    Read More...
  • Reviewer Name: Earl M.
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    "Fast and stable remote solution"

    Date: Dec 17 2020
    Summary

    Overall, Electric is a great choice as a support assistance software with many tools and features, including device and inventory management.

    Positive

    Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support

    Negative

    There are no major cons, but I would like to receive updates more frequently.

    Read More...
  • Reviewer Name: Scott C.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Super Fast IT Support

    Date: Oct 16 2020
    Summary

    Great product and idea. Perfect for fast-growing companies like ours that need a scalable IT solution.

    Positive

    - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour.
    - Super easy to set up and use.

    Negative

    - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Project Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent IT management software

    Updated: Nov 10 2020
    Summary

    Overall, Electric is an excellent platform for every IT solution to make their processes fast, accurate and in realtime data monitoring. Great tool for IT management. Go for it!!

    Positive

    Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable.

    Negative

    It would be great if it has better alerting system.

    Read More...
  • Previous
  • You're on page 1
  • Next