What is Engageware?

Efficiently connect and communicate with your customers while providing the tailored experiences they seek, enabling faster and more profitable growth. When customers have inquiries or need assistance, it's crucial to engage with them in the manner they prefer. Your capacity to cultivate robust customer relationships, enhance loyalty, and ultimately achieve profitable growth is increasingly dependent on this capability. Facilitate quick access to answers or empower customers to complete transactions independently through self-service options. Additionally, ensure customers can easily reach the appropriate resources when they require in-person consultations with specialized experts. Equip your employees with seamless access to necessary information to assist customers effectively. By utilizing our self-service solutions, you not only enhance your customers' experiences but also minimize call volumes, resulting in substantial growth and profitability for your business. This holistic approach fosters a customer-centric environment that supports sustained success.

Pricing

Price Overview:
Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions.
Free Trial Offered?:
Yes

Integrations

All Engageware Integrations
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Screenshots and Video

Play Video Omnichannel Appointment Scheduling Intelligent Knowledge Management

Company Facts

Company Name:
Engageware
Date Founded:
1999
Company Location:
United States
Company Website:
engageware.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Startup
Supported Languages
English

Engageware Categories and Features

Queue Management Software

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Self-Service Software

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Engageware Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: SMM Manager
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Appointment Scheduling tool

    Date: Aug 23 2020
    Summary

    Scalable solution. In a second it can book thousands of appointments. Easy to setup. Schedule video conferencing as well. Customer support are very responsive. 24/7 services available. It provides seamlessly connects with our customers which helps our sales team a lot.

    Positive

    TimeTrade helps in scheduling meetings or appointments online. Very much reliable and Secure software. Easily connects with customer anytime anywhere. Robust security features. Highly customisable features. Easily synchronises with our personal calendar.

    Negative

    Highly recommended software. Saves lots of time and energy. No cons.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Asst. Operations Manger
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intelligent Appointment scheduling solution

    Date: Aug 25 2020
    Summary

    TimeTrade is an intelligent software which manages the scheduling and calendars very effectively. It helps to stay on top of the schedules and serve the best ontime service to every customer. The commencement of ontime appointments and services increases the brand value and loyalty in the customer. It is artificial intelligence based software which helps us increasing our efficiency by multifold.

    Positive

    TimeTrade is an intelligent appointment scheduling solution. It helps in increasing the conversion through acquiring new customer and retaining the lapsed one. The schedule management ensures the optimal use of time and best positive possible service to every customer.

    Negative

    It is a great solution to cumbersome schedule, appointment management. Nothing to dislike.

    Read More...
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