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What is Qminder?

Globally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.

What is Engageware?

Efficiently connect and communicate with your customers while providing the tailored experiences they seek, enabling faster and more profitable growth. When customers have inquiries or need assistance, it's crucial to engage with them in the manner they prefer. Your capacity to cultivate robust customer relationships, enhance loyalty, and ultimately achieve profitable growth is increasingly dependent on this capability. Facilitate quick access to answers or empower customers to complete transactions independently through self-service options. Additionally, ensure customers can easily reach the appropriate resources when they require in-person consultations with specialized experts. Equip your employees with seamless access to necessary information to assist customers effectively. By utilizing our self-service solutions, you not only enhance your customers' experiences but also minimize call volumes, resulting in substantial growth and profitability for your business. This holistic approach fosters a customer-centric environment that supports sustained success.

Media

Media

Integrations Supported

Gmail
Pipedrive
Slack
SurveyMonkey

Integrations Supported

Google Calendar
Microsoft Outlook
Parsey
Salesforce

API Availability

Has API

API Availability

Pricing Information

$869 per month
Unlimited locations, no implementation fees.
Free Version
Free Trial Offered?

Pricing Information

Visit our website to learn more about Engageware's Intelligent Appointment Scheduling and Knowledge Management solutions.
Free Trial Offered?

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Qminder

Date Founded

2011

Company Location

United Kingdom

Company Website

www.qminder.com

Company Facts

Organization Name

Engageware

Date Founded

1999

Company Location

United States

Company Website

engageware.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync

Queue Management

Appointment Scheduling
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

Alerts/Notifications
Badge Management
Document Management
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Multi-Location
Online Booking

Customer Self-Service

Not specified

Knowledge Management

Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Dashboard
For Banks
For Retail
SMS Marketing
Virtual Queue

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