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What is Engati?

Engati's live chat and chatbot platform clinched the 2021 CODiE Award for its outstanding features. This innovative tool allows users to create smart bots in mere minutes, eliminating the need for coding skills. Once developed, your bot can be launched across 15 prominent platforms. By utilizing Engati, you can harness advanced machine learning and natural language processing techniques to customize your own chatbot, facilitating customer interactions in over 50 languages, thereby enhancing global reach and engagement.

Pricing

Free Version:
Free Version available.
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
Engati Technologies
Date Founded:
2017
Company Location:
India
Company Website:
www.engati.com/
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Engati Categories and Features

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

More Engati Categories

  • Reviewer Name: Deepyanti A.
    Position: Intern
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very easy to use..

    Date: Aug 05 2020
    Summary

    Wonderful! The Engati team supported me through out the entire process buying to installation. The chatbot helped me to grow my business with much better results.

    Positive

    Its the best and the fastest chatbot I came across. The personalized option makes it perfect for any business or e-commerce industry.
    The overall process to make a bot just took 10 minutes of my time which is just unbelievable.

    Negative

    The speed may get affected because of heavy traffic in a website sometimes.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easily the best, easiest no code chatbot platform out there

    Updated: Aug 05 2020
    Summary

    Overall it's easy, high end and value for money. It's one of those brands that provide you the best in business at a very cheap rate. They do it cuz they love what they do not for business and it's evident in their service

    Positive

    It's so easy to use and the support is amazing. The features are exclusive and very useful. Moreover, it requires no coding at all.

    Negative

    The only con that i see is the lack of a user prompt when someone first uses the build section. Still pretty easy to use though.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Chatbot Services

    Date: Aug 05 2020
    Summary

    Well I would highly recommend Engati to all those who are looking out for chatbot services. Engati is your one stop solution for providing best customer experience to your user.

    Positive

    Multi channel chatbot deployment
    Live chat feature
    Multi lingual support
    Affordable pricing
    Best Customer support

    Negative

    Complex features and manuals to understand about the product features.

    Read More...
  • Reviewer Name: Ramesh S.
    Position: Senior Technical Support
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    No coding chatbot builder

    Date: Aug 05 2020
    Summary

    It's excellent without coding chatbot builder platform. We are using Engati chatbot for our business social media accounts. It helps to add auto reply features on the messenger support page.

    Positive

    #1- Engati chatbot is an intuitive chatbot builder.
    #2- Drag and drop feature, no coding required to build.
    #3- Gives auto-reply feature on the client support page.

    Negative

    #1- We had an overall positive experience with this platform.

    Read More...
  • Reviewer Name: Bradwyn M.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Incredibly user friendly!

    Updated: Aug 05 2020
    Summary

    Overall I found the platform quite user friendly and useful, to begin with. It has an amazing interface that helps you navigate with ease.

    Positive

    The platform is genuinely easy to use and the customer experience is phenomenal. I found it easy to navigate through the application without any difficulties whatsoever.

    Negative

    None so far, I have had smooth sailing up until this point!

    Read More...
  • Reviewer Name: TEONA D.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A good Interface with so many fetures

    Date: Jul 17 2020
    Summary

    It was good. I'd highly recommend it to all those looking to build a Chatbot (without any coding experience).

    Positive

    They have a free version where you can use the Chatbot. The best part is they have so many templates to choose from, very easy drag and drop UI and they also have the multi-lingual feature. The team is prompt to get in touch with you and explain all the features with a demo. I'd highly recommend it.

    Negative

    I couldn't really see any cons so far. It was a smooth experience using it.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Freelancer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent product

    Date: Jul 17 2020
    Summary

    Easy to use, build and understand. Support is provided immediately. Good, innovative, and supportive in their approach.

    Positive

    The product is very good. The team is really good to work with. Young, Energetic, and very customer-oriented. It was a pleasure working with them and the product.

    Negative

    The product and service was very good and I am pleased to have chosen them. I do not have any cons for the product

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Chief Consultant
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Improves customer experience significantly

    Date: Jul 17 2020
    Summary

    Engati allows us to automate routine conversations and pass only the complicated queries on to a live agent. Our customers have their queries resolved faster, while our agents have time to concentrate on higher-level tasks. Along with the customer experience, Engati has managed to improve our employee experience.

    Positive

    Engati allows customers to interact with a bot, but switch to a live agent for complex issues. They also allow us to run marketing campaigns through their broadcast feature. Their WhatsApp chatbots are powerful, effective and well priced too.

    Negative

    It would be nice if they had a guide to their interface for first-time users, but the support team provides a comprehensive demo that makes bot-building a piece of cake.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Data analyst
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Outstanding Chatbot for Twitter account

    Date: Aug 25 2020
    Summary

    It's an outstanding chatbot builder platform. Overall I use the Engati Chatbot platform to build an autoresponder bot for my business twitter account. It's a great and without complexity platform.

    Positive

    Here are the things I liked about Engati Chatbot:
    * No complexity platform to build smart autoresponder bots.
    * Integrates with every social media account.
    * No coding is required.

    Negative

    Overall it's an outstanding platform.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Incredible! So easy to use.

    Updated: Jul 20 2020
    Summary

    Really incredible support team. Super easy to get started like I said, and it's also really sophisticated. Whether you're a beginner or a pro, Engati is for you.

    Positive

    Easy to get started because of the bot marketplace. I love the drag and drop functionality. Makes it super easy to get started on the chatbot journey. Plus they have a lot of resources like blogs, videos, and other documentation.

    Negative

    No cons so far. The experience was smooth, and any doubts I had was cleared when I contacted their support team. So far, so good!

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Intelligent and advanced Chatbot

    Date: Aug 14 2020
    Summary

    Engati Chatbot is a very innovative and advanced automated chatbot. It offers instant help desk solution for business social accounts. I highly recommend this tool.

    Positive

    Very easy to set up no coding required. Pre-built reply and great customization options. Easy drag and drop to add extra features. Intelligent Instant auto replay feature.

    Negative

    It worked great for me. Nothing to share about cons.

    Read More...
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