Pylon
Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises.
We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions.
Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns.
If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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Axero
Numerous organizations and countless team members rely on Axero's intranet software for effective communication, collaboration on projects, task and event management, content organization, and fostering their workplace culture. This platform has become essential for enhancing productivity and engagement within the workplace.
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EOS.Web
EOS.Web Cataloging provides a streamlined and effective solution for managing a library's bibliographic, authority, and item records. Utilizing the EOS.Web Serials module, libraries can proficiently handle the receipt of journals, series, and supplements, no matter their publication frequency or geographical distribution. The EOS.Web Circulation module offers a highly adaptable, automated system that simplifies the processes of checkouts, check-ins, renewals, holds, and monitoring fines and fees, while also supporting interlibrary loan services. All acquisition information within the EOS.Web ecosystem is consolidated in a single, intuitive interface, which not only improves library management but also enhances staff productivity. Furthermore, the EOS.Web OPAC distinguishes itself as an advanced resource that allows a variety of libraries—including corporate, legal, medical, government, academic, digital, and special—to customize both the features and appearance of their online public access catalog. This degree of personalization not only caters to the varied needs of users but also greatly enriches their overall experience while interacting with library resources. Ultimately, EOS.Web's comprehensive suite of tools empowers libraries to operate more efficiently and respond better to the demands of their patrons.
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Infor Library and Information Solutions
Infor Library & Information Solutions provide extensive automation tailored for libraries, allowing them to improve their marketing efforts and engage effectively with both staff and patrons in innovative ways, while also guaranteeing accessibility to a broad range of digital and physical resources. These adaptable solutions support multiple databases, formats, and geographical locations, offering critical performance data and metrics that equip decision-makers with practical insights. Engineered to meet the needs of various library systems, including consortia, individual branches, special libraries, and users with visual impairments, Infor's offerings optimize operations such as circulation, cataloging, acquisitions, and serial management. Furthermore, the capacity to unify materials within a single system enables effective management of any metadata format, leading to enhanced operational efficiency and responsiveness for libraries. By embracing these cutting-edge solutions, libraries not only improve their service delivery but also strengthen their position in a rapidly advancing digital environment, ensuring they remain vital community resources. Ultimately, the integration of these tools fosters a more engaging and accessible library experience for everyone involved.
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