Fabrix Reviews

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

Epicor Indago WMS is a comprehensive warehouse management system designed to monitor the journey of each item, starting from receipt and extending until it departs from the facility. Moreover, the solution features mobile apps that facilitate immediate updates to inventory within the ERP system. This significant enhancement in inventory visibility and precision, coupled with real-time cycle counting, allows users to minimize their annual physical inventory needs. As a result, Epicor Indago WMS not only streamlines operations but also contributes to considerable savings in both time and labor costs. By improving overall efficiency, businesses can focus their resources on other critical areas.

We tackle your most urgent business challenges with flexible, clear, and scalable solutions that are crafted to support your digital transformation process. Begin leveraging our top-tier business observability platform today to gain complete visibility into your operations, with insights specifically tailored to meet business requirements and driven by AppDynamics and Cisco. This allows you to concentrate on what truly matters for your organization and workforce, enabling real-time monitoring, collaboration, and action. By deeply understanding user interactions and application performance, you can transform efficiency into increased profitability. Connect full-stack performance analytics with vital business metrics like conversion rates, allowing you to quickly address issues before they negatively impact revenue. Our easily deployable solutions help you navigate the complexities of today's technological landscape, fostering growth, improving customer satisfaction, and motivating your teams to strive for business excellence. By aligning application performance with customer experiences and essential business results, you can effectively prioritize critical issues, protecting your customers' experiences. The connection between performance metrics and business achievement is crucial for driving innovation and retaining a competitive advantage in your industry. Additionally, this holistic approach ensures your organization remains agile and responsive in a rapidly evolving marketplace.