FairMate Reviews

Globally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.

The Receptionist iPad application empowers visitors to oversee their arrivals and brings order to the front office environment. Our digital check-in solution can be tailored to fit your specific requirements, allowing for both customizable buttons and the convenience of drag-and-drop badge printing. You have the ability to efficiently monitor and document all individuals entering your workspace while securely archiving their information in the cloud, eliminating the need for traditional paper visitor logs. During check-in, you can gather essential details from your guests, whether for compliance with regulations such as ITAR, C-TPAT, FSMA, or PCI, or simply to foster a more personal interaction. Additionally, our innovative two-way communication feature enables employees to connect with their guests even before they arrive in the lobby, enhancing the overall experience. With The Receptionist, your guests are sure to leave with a lasting positive impression. This streamlined approach not only elevates visitor management but also enriches the interaction between staff and guests, setting the stage for a welcoming atmosphere.

Are you still using a conventional paper visitor log? Do you find yourself in need of a Track & Trace solution or a contactless sign-in option that prioritizes safety during the Covid pandemic? How do you share important information or ask questions of your guests and contractors? What is your protocol in case of a fire alarm? If you’re looking to upgrade to a contemporary electronic visitor management system, our Digital Sign-In solution can help simplify your processes. This cutting-edge service replaces traditional visitor and staff sign-in books with an intuitive and streamlined interface that not only delivers essential information, like health and safety instructions or induction specifics, but also produces immediate reports on who is in your premises. Should you wish to provide your visitors with identification badges, our system can easily create and print these labels, which can include the visitor's photo, company logo, name, and the host they are visiting. Moreover, we can add a barcode to the badge to facilitate a smoother signing-in and out experience, significantly increasing efficiency. By making the shift to this digital approach, you can bolster security and greatly enhance the overall experience for your visitors, ultimately providing a more modern touch to your operations. Embracing technology in this way not only streamlines processes but also demonstrates a commitment to safety and efficiency.