What is Focus Desk?
Focus Desk, created by Focus Telecom, is a modern solution for service desk and ticket management that operates on a cloud-based infrastructure. This versatile and powerful platform allows users to effectively manage customer issues through multiple communication channels, such as web forms, live chat, email, SMS, and phone calls. The Focus Desk Ticketing System ensures that all orders, inquiries, complaints, returns, and other issues are recorded and resolved in a timely manner, facilitating an efficient resolution process. Key features include the automatic logging of inquiries, a detailed ticketing system, established processing timelines, organized lists of inquiries, grouping of similar issues, assignment of tasks, and tools designed to track productivity, among many additional functionalities. Consequently, organizations can significantly improve their customer service operations while nurturing enhanced communication with their clientele. This comprehensive approach not only addresses immediate concerns but also promotes long-term customer satisfaction and loyalty.
Pricing
Price Starts At:
$19.00/month/user
Price Overview:
* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
No integrations listed.
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Screenshots and Video
Company Facts
Company Name:
Focus Telecom
Date Founded:
2008
Company Location:
Poland
Company Website:
www.focustelecom.pl/en
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Web-Based Support
Standard Support
24 Hour Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Focus Desk Categories and Features
Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management